Stayed here last night and expected a lot more than I got. Whilst the hotel is beautiful and decorated very well, I have given it a poor review for a number if reasons. Firstly the lady on check in was not welcoming at all, I don't think she smiled once. I had requested an early check in (only by 2 hrs so 1pm) as my son needed a nap before going into Brighton in the afternoon, and my email was not answered, they clearly had not read it when I arrived and the room wasn't ready. Rather than apologise she had a bad attitude. They did sort the room in an hour and a half, but my son was exhausted and we had to deal with him crying over lunch which spoiled the experience. Then there was a child's bed in it which we didn't need and hadn't requested. We asked for it to be taken out, this took 3 hours to happen and we ended up putting it outside the room ourselves so we could get my son in his travel cot. The afternoon tea is nice and the conservatory airy and lovely, but it's not at all worth the money, it's nearly 30 pounds for 3 small plates of finger food and a cup of tea. Next I had requested a quiet room for my son, so where did they put us? Next to a noisy fire door that banged whenever someone opened it, and above an AC unit that was whirring all night next to the window. The sink in the room was cracked and the plug in the bath broken. To be fair the bed was very comfy and the bedding and towels very plush. By far the worst part was breakfast. Clearly the hotel was busy but they were aware of this in advance and just didn't have enough staff. We were shoved at the back of the ballroom because all the tables in the main restaurant and terrace had been used and not cleared, so they weren't seating people there and they looked a complete mess. Breakfast is a big part of a stay in a hotel and it just wasn't up to the price, we had to sit on temporary tables on wedding chairs in a random ballroom and the service was just bad. The plates were dirty and I had to go through 3 to get a clean one, as did the man before me. The biggest shock of all though is the car parking, it's 30 pounds a day for hotel guests! This is not mentioned on booking.com and would have been make or break for me, you shouldn't have to pay for parking when you are paying 150 pounds a night for a room, it's ridiculous. This coupled with everything else is such a shame as I was expecting so much more from this famous hotel.
- Official Description (provided by the hotel):
- This is a truly remarkable hotel. An iconic Victorian building, it stands centre stage on the vibrant Brighton seafront and is a local landmark. Magnificent, imposing and the epitome of luxury. This is The Grand, Brighton. Following a recent extensive refurbishment, The Grand experience is one you will never forget. It's in the splendour of the 123 step sweeping staircase, the exquisite textures in the bedrooms, the delectable cuisine in GB1 restaurant and the sumptuous surroundings of The Spa at The Grand. It's in the stunning seaviews and the warmth with which you are welcomed. It's in its innate sense of style. The magnificent Grand is a popular location for films and television shows. Coronation Street, Eastenders and Only Fools and Horses have all shot episodes in the hotel. For the complete Brighton experience, it has to be The Grand, Brighton. ... more less
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- Also Known As:
- The De Vere Grand Brighton Hotel Brighton
- De Vere Grand Brighton
- De Vere Grand Hotel Brighton
- Brighton Grand Hotel