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Royal Albion Hotel-Brighton
Ranked #40 of 44 Hotels in Brighton
england
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Don't be put off by bad reviews”
4 of 5 bubbles Reviewed 24 July 2012

I stayed @ this hotel on Friday 20th and Saturday 21st July and all was fine. We were there for a wedding and everything went to plan. Of course i can only write reviews on the rooms i saw but these were 6 of them.
After reading reviews i was gravely concerned and considered cancelling but as it was a wedding we decided to go instead.
We had a family room which was 134 right on the edge of the hotel and next to the late night club/bar. The room was massive, not a speck of dirt had a double bed and 3 single beds 3 armchairs and a table a dressing table and 3 large mirrors. 3 Massive ceiling to floor windows and a perfect view of the pier and beautiful beach. The room next to us was 133 also stayed in by family and that was fine too. 103 and 104 also used by family were twin rooms, that led out onto the veranda and a big balcony so lovely views once again. We had the wedding room and another one, both of which were perfect.
We had a meal there friday night which was buffet, consisted of chicken, fish, lasagne and a veg curry, pots and chips. wasnt great but more than edible and nothing was left.
Breakfast was between 7-10 on sat morning and was fine, albeit the serving counter is too small for the amount of ppl that stay there and can get congested quickly, the plates are also quite small.
The wedding was set up lovely, the staff looked after us in a lovely manner and the food was lovely. There is a large lounge area which is comfy to sit in too. The bar prices are not too bad and the staff were very pleasant. The wedding reception in the evening was held in a function room in the basement and this was a bad move. I know it was a warm weekend but people actually left early because the heat got too much, the air conditioning wasnt working and they put 2 fans in a large room of over 100 people.
The parking at the hotel is limited, only about 10 spaces on a meter and very expensive, we parked in a nearby NCP car park which you can get a voucher from the hotel for, It cost us £37 pounds with the 25% discount and this was from fri 8pm to sunday 1pm. Its about 10 minutes walking distance to the hotel.

There are a lot of rooms in this hotel and of course i didnt see them all but we saw a lot of guests arriving and departing and didnt hear of any complaints. The hotel has recently been having a refurb and maybe not all of it is finished but i can comfortably say all the rooms we had were clean tidy and great for the price we paid for where it was.
The ONLY main issue we had in our room, 134, was that being right next to the club the music is VERY loud till about 2am, full on dance music is played and there is outside seating areas so it can get rowdy later on, the windows in our room were a little stiff too but with some serious elbow power we managed to get them open.

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank baileysclan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NickWright715, General Manager at Royal Albion Hotel-Brighton, responded to this review, 14 December 2012
Dear Guest,

Here at the Royal Albion Hotel, we strive to provide an exemplary level of customer service to all our guests.

I am pleased that you enjoyed your stay with us, and hope that you choose Royal Albion, during your next visit to Brighton.

Yours sincerely,

Nick Wright HCIMA
Operations Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    2.5 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    2.5 of 5 bubbles
  • Cleanliness
    2.5 of 5 bubbles
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English first
Brighton, United Kingdom
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 bubbles Reviewed 24 July 2012

I've stayed in a quite a few hotels in Brighton recently on business and on the whole I would say that there are more than one or two horrors, but this one very nearly tops the chart.

Given its size and location you would assume that it would be of a rather high standard but you would be sorely mistaken. The staff are simply very unhappy to be there and in no way try to hide it. The rooms are very grubby and tired. And the internet - well, what internet!

So even if you see a bargain room for £30 and think "It can't be that bad". Don't do it... It is.

  • Stayed July 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank carthax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NickWright715, General Manager at Royal Albion Hotel-Brighton, responded to this review, 26 December 2012
Dear Guest,

I would first like to apologise for any delay in responding to your complaint; we take complaints made to the hotel seriously and value the time it takes to make such a complaint.

Your complaint in regards to the hotel has been rectified.
Please accept my sincere apologies for the disappointment and discomfort you experienced, but thank you for taking the time and trouble to write to us with your very useful comments.

Yours sincerely,

Nick Wright HCIMA
Operations Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Brighton hotels

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 18 July 2012

Dirty, noisy, windowless. Stayed 3 nights and had to move rooms twice. First room right above the air-con which slammed into action every 20 mins all night. Second room was better situated however we were ravaged by bed-bugs ( my partner having over 35 bites ). Others in our party (16 rooms ) also moved at least once. Problems included newspaper stuffed in window gaps, no window in room, air-con not working, dripping taps etc etc. This place is a dump.

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Swax123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NickWright715, General Manager at Royal Albion Hotel-Brighton, responded to this review, 14 December 2012
Dear Guest,

I am very sorry that you were bitten by bed bugs, a very nasty experience I can appreciate, but a situation that is completely out of our control.

As with all hotels we would dearly like there to be something we could do to detect these pests at the time they are brought into the hotel.

Immediately after your stay, our pest control company came in to do the necessary fumigation of the room concerned, and this operation is repeated on all the rooms surrounding the contaminated room.

We unfortunately cannot ascertain who bought in the bed bugs, in fact you were the first person to report them.

Once again my apologies for the distressful and unpleasant time you experienced.

Yours Sincerely

Nick Wright
Operations Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed 16 July 2012

Booked for Brighton Marathon it's at the 12 mile point and about 800m from finish.

The hotel was like all hotels in Brighton not really near a car park therefore had to pay to park for an hour to book in then find a carpark whick was not too pricey so £12 a day I think (some were £25). Hotel itself was on a roundabout near a club so moved rooms quickly to one out the back. It dates back to Victorian times which I think was when it was last refurbished.

Room was big, Windows were cracked and dirty. Seagull mess all on outside. Beds were broken. Basic but ok. Fairly noisy might be a bit much for a light sleeper which I'm not.

Had contenental breakfast first morning average but cooked breakfast was very poor I left most of it.

Room Tip: Shop around
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  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HODLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NickWright715, General Manager at Royal Albion Hotel-Brighton, responded to this review, 14 December 2012
Dear Guest,

I would first like to apologise for any delay in responding to your complaint; we take complaints made to the hotel seriously and value the time it takes to make such a complaint.

Your complaint in regards to the hotel has been rectified.
Please accept my sincere apologies for the disappointment and discomfort you experienced, but thank you for taking the time and trouble to write to us with your very useful comments.

Yours sincerely,

Nick Wright HCIMA
Operations Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 bubbles Reviewed 15 July 2012

No directions from reception on where the room was which was ridiculous as the signs showing where the rooms were so confusing... we tried every level and none had our room on it. It only has one old tiny lift so we had to carry 4 heavy bags up the stairs searching for the room which we eventually found ... IN THE BASEMENT!!! We paid £130 for one night and the room we got put in was behind a function room that was hosting a very loud drunken wedding. The hotel itself looks nice on the outside but don't be fooled.. the halls we're filthy and the tables in the halls we're covered thick in dust. The carpets weren't hoovered and there was guest's rubbish left randomly all round the hotel and on the floor which normally would have been cleaned away by the cleaners but for some reason was just left there!

The room itself was so disgustingly filthy I sat on the bed and burst out crying! We walked in to be hit by the smell of rotting eggs/fish. The bathroom was as old as the hotel so you can imagine how bad it looked - I would not take a bath or shower in it even if it had been clean (which it wasn't). I took my shoes off and the floor was damp - then I realised the whole wall and a big patch of carpet had damp on it and assuming the smell was from the mould which had been painted over (badly). No window to open and let air in as was in the basement!!!

Walked out after 5 mins got a refund and drove home. Worst birthday ever - this hotel shouldn't be allowed to stay open.

Room Tip: AVOID!!!!! Don't stay there - go to the hilton it's a 5 minute walk from this hotel and room...
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  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank BeachandSunlover1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NickWright715, General Manager at Royal Albion Hotel-Brighton, responded to this review, 14 December 2012
Dear Guest,

I would first like to apologise for any delay in responding to your complaint; we take complaints made to the hotel seriously and value the time it takes to make such a complaint.

Your complaint in regards to the hotel has been rectified.
Please accept my sincere apologies for the disappointment and discomfort you experienced, but thank you for taking the time and trouble to write to us with your very useful comments.

Yours sincerely,

Nick Wright HCIMA
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 14 July 2012

First night I was subjected to a noisy aircon unit right outside my window, when I asked to be moved that night I was told I'd have to "deal with it till the morning" no apology. No apology the following morning either, although moved rooms. The following morning I awoke to find more than 30 bites on my legs, back and hands. No apology for that either, just told where the NHS drop in centre was to get treatment. Appalling behaviour from a hotel of such apparent grandeur. Coupled with some of the experiences of people with me which included-leaking windows stuffed with newspaper and coming back to find the staff had moved them to another room without informing them, only finding out when they tried to enter their old room. Terribl place

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Trooperrfl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NickWright715, General Manager at Royal Albion Hotel-Brighton, responded to this review, 14 December 2012
Dear Guest,

I would first like to apologise for any delay in responding to your complaint; we take complaints made to the hotel seriously and value the time it takes to make such a complaint.

Your complaint in regards to the hotel has been rectified.
Please accept my sincere apologies for the disappointment and discomfort you experienced, but thank you for taking the time and trouble to write to us with your very useful comments.

Yours sincerely,

Nick Wright HCIMA
Operations Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 bubbles Reviewed 14 July 2012

if when booking in you get a room in the 190's demand to change, you are at ground floor level right next to night club exits and a taxi rank!!!! there isn't any chance of sleep between the hours of midnight and 04;30 this was a real shame as reception, room, breakfast and bar area were all of a decent standard.

  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nev_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NickWright715, General Manager at Royal Albion Hotel-Brighton, responded to this review, 14 December 2012
Dear Guest,

I would first like to apologise for any delay in responding to your complaint; we take complaints made to the hotel seriously and value the time it takes to make such a complaint.

Your complaint in regards to the hotel has been rectified.
Please accept my sincere apologies for the disappointment and discomfort you experienced, but thank you for taking the time and trouble to write to us with your very useful comments.

Yours sincerely,

Nick Wright HCIMA
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Royal Albion Hotel-Brighton

Property: Royal Albion Hotel-Brighton
Address: 35 Old Steine, Brighton BN1 1NT, England
Region: United Kingdom > England > East Sussex > Brighton and Hove > Brighton
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
#20 On the Beach Hotel in Brighton
Price Range (Based on Average Rates): £
Hotel Class:3 star — Royal Albion Hotel-Brighton 3*
Number of rooms: 208
Official Description (provided by the hotel):
The Royal Albion Hotel in Brighton is a Regency Style Hotel built in 1826 which offers a warm and friendly environment in a premier position directly opposite Brighton Pier. So, if you are looking for a seafront hotel in Brighton, you won't get much closer than this. Facing the sea, it's right at the heart of the action. ... more   less 
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Also Known As:
Royal Albion Hotel-Brighton Hotel Brighton

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