I booked a room through groupon expecting that they had done some research that the hotel was at least safe to stay in. When I got to my room I found that the celling outside my room had collapsed on the floor and that the room was freezing cold, when I called to inform them they sent up maintenance wearing gloves and a mask to clean up the mess (which was not done very well). I went down and asked if I could pay to change rooms, to be told there were none left, the ladies at the front were very rude and didn't care that a guest was unhappy. After I went back to the room I inspected to find in the bathroom a dirty toilet, hole in the door and the radiator with frayed wires and the power fixed with duck tape. I left for the evening and did not take them up on dinner I had paid for seen as I didn't want to inspect the kitchen. When I returned I laid on the bed and got bitten on the leg, by what I believe was either a bed bug or a flea. I packed up my stuff at 10:30 pm and went to talk to the front desk about a refund, they refused to give it and just offered me another room (which earlier they had said they didn't have one). I left feeling very distraught that I had travelled here all the was from the USA to find that a Brighton hotel was such a disappointment !!! I will not be back !
- Official Description (provided by the hotel):
- The Royal Albion Hotel in Brighton is a Regency Style Hotel built in 1826 which offers a warm and friendly environment in a premier position directly opposite Brighton Pier. So, if you are looking for a seafront hotel in Brighton, you won't get much closer than this. Facing the sea, it's right at the heart of the action. ... more less
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- Also Known As:
- Royal Albion Hotel-Brighton Hotel Brighton