Christmas package break Friday to Monday - didn't expect the Ritz for price paid, however did expect clean room - on arrival and unpacking (standard room) found various cleanliness issues, dirty shower curtain, bathroom walls with previous guests hair, toilet with lime scale below water line and under rim clearly visible. 1 set towels for double occupancy - thick dust around and in wood work grooves, NO mattress protector - went to complain and request housekeeping to put right - NO - blank faces from receptionist (OH NO NOT AGAIN LOOK) waited for duty manager and waited and eventually all HE wanted to do was argue ... I asked for the items to rectify my room and I would put right my self - NO alternative rooms moves available and told to see duty manager in the morning -- NO HANDOVER -- explained again the issues and was told could have 10% refund and bottle cheap wine !!! ALTHOUGH they would instruct housekeeping to deep clean my room and I could view a room move on my return from day out.. WELL on return NO HANDOVER to next duty manager with regards to room move, although he was confident it had been deep cleaned NO NO NO it was not - he then showed me 2 alternative rooms which as it happens had been refused by another guest as they were not suitable - windows with 2 " drafts and No enamel on bath... SO I had to keep my non deep cleaned room .. UPON CHECKOUT guess what no handover for reception to refund - had to explain ALL AGAIN TO Mondays duty manager THE MAINTENANCE ENGINEER - who actually did appologise and seemed to care did arrange the refund and instructed me to take further action with the HOTEL OPERATIONS MANAGER - which is to follow shortly ... ALL STAFF seemed to be more afraid of loosing their job as to having any customer service skills - Sunday morning breakfast waiter looked as if he had just fallen out of bed with yesterdays food on his waistcoat, receptionist did not smile or welcome guests probably because they knew within a short while the poor guests would be back with a complaint. ALL I wanted was a clean room for my stay.. The hotel is old and tired however this should not effect the cleanliness issues WHICH having been told by the Duty Manager on Saturday that they only budget for 15 minutes of cleaning... WElL EXPLAINS ALL - even common area's not brilliant glass shards in lift for 2 days ..
- Official Description (provided by the hotel):
- The Royal Albion Hotel in Brighton is a Regency Style Hotel built in 1826 which offers a warm and friendly environment in a premier position directly opposite Brighton Pier. So, if you are looking for a seafront hotel in Brighton, you won't get much closer than this. Facing the sea, it's right at the heart of the action. ... more less
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- Also Known As:
- Royal Albion Hotel-Brighton Hotel Brighton