To make the most of the sunshine, we drove to Brighton & decided to stay at the Hilton as we wanted a seafront location and a enjoyable stay. We are members of the Hilton Honours Club so know the high level of service and quality that the brand usually provides.
Unfortunately, we were given an refurbished room which wasn't up to Hilton standards- the décor was poor and an Ibis or Premier inn room would have made this one look shoddy and dated. Given the 135 we paid for the night, you expect a bit of luxury.
On our return from dinner, we discovered that the bathroom was extremely dated and the taps didn't work and the bath had chips in it. Our bath wasn't cleaned properly and there were hairs in it. We called reception and they swiftly sent someone to clean the bath and fix the taps (even though it was after 1am). They were really polite, knowledgeable and apologetic.
The breakfast was superb! So many options & friendly, attentive staff as always. We spent a 2nd night in one of the refurbished rooms- couldn't believe it was in the same hotel. Lived up to our expectations and we finished our stay on a great note. Great location, great food, superb staff, just request a refurbished room when booking.
- Official Description (provided by the hotel):
- Set on Brighton's seafront, the Hilton Brighton Metropole hotel offers charming Victorian elegance alongside modern convenience. This large South of England conference hotel has 340 guest rooms as well as 33 meeting rooms, including three exhibition halls. Enjoy the convenient location of this Brighton hotel, within easy reach of major travel links just off the A23 and only five minutes from Brighton station. Gatwick Airport is 30 minutes from Hilton Brighton Metropole, and Central London less than an hour by train. Stay connected at your guest room desk with WiFi. Family Rooms are equipped with a double and a single bed - ideal for those with small children. Relax in a comfortable Deluxe Room with views of Brighton seafront, or select a Hilton Suite for a roomy seafront home from home. Choose from a menu of modern European classics in the Waterhouse Restaurant. The Waterhouse Bar & Terrace serves Costa coffee and Afternoon Tea in an exquisite setting. Unwind on the sea-facing terrace with drinks and enjoy light meals during the day. Hilton Brighton Metropole offers a choice of flexible space, quality facilities and excellent service. Our Conference and Events Team will ensure that events are tailored to your needs. Unwind in the fully equipped fitness centre and indoor swimming pool, warm tired muscles in the steam room or be pampered and polished on the Beauty Rooms our on-site spa, or treat yourself to a haircut in Cove Hairdressers. Alternatively indulge in what has become a Hilton Brighton Metropole tradition, afternoon tea 'Seaside Delights' in the Waterhouse Bar & Terrace with one of our 'Perfectly Paired' cocktails, or dine in grandeur under the ornately corniced ceiling of Waterhouse Restaurant. Walk down the original 1890's marble staircase of Hilton Brighton Metropole, and out into the chic boutique-lined streets of central Brighton. ... more less
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- Also Known As:
- Hilton Brighton Metropole Hotel Brighton
- Brighton Metropole