Now this should have ticked all the boxes. Seafront location, a reasonable price via coupon discount in one of our favourite seaside locations. My wife and I have enjoyed staying at a large number of hotels and guest houses in Brighton over the years, so we have a fairly good idea what to expect. It's location is perfect, 10-15mins walk from town centre, the Lanes (famous jewellery and antiques shopping area) and the main pier. There is a newly refurbished and secure public car park five minutes walk away.
This is one of the Accor chain group ones. AA four star, we were expecting great things. Its reception was large and spacious and gave a very grand feel to the arrival, our registration was dealt with swiftly and efficiently, albeit the delivery of directions and information was reeled off at pace with incoherent english which always irritates me.
Having worked out where we needed to go, we found ourselves allocated to the fourth floor, at the side of the hotel. Its very high up but with no view but the backs of other hotels and buildings. The windows were filthy and poorly maintained and the wind blew through them during the night making the room very noisy and cold from the wind especially when the heating is switched off in the night.
The room was surprisingly small, I would have been very disappointed if we had paid the full rate. I have stayed in holiday caravans with more space each side of the bed. This room should really have been a made up as a single. With only one chair it meant we couldn't both sit comfortably in the available room space and watch TV. The room, beds and furnishings were ok and everything was clean which is a real must in our requirements. Reasonable sized bathroom with good standard shower and well maintained. Limited TV options, unless you are prepared to pay. The bathroom fan ran noisily for over 15 mins, I timed it.
Very little information on the hotel services & facilities.
We had poor weather and so decided to try the hotels brasserie. A blandly decorated room, which was freezing, they even suggested sitting at one end of the room because of the draughty windows. The menu was basic to say the least. But they had steak listed and I thought why not, "not" being the operative word, just sat down, only to be told no steak. I was left with a disappointing range of fish & chips, shepherds pie, or burger done with 4 types of topping!!, I was having flashbacks of Fawlty towers "Gourmet night". This is a 4 star hotel, Saturday 8pm in Brighton. Absolutely un-forgiveable, the average cafe could have done this at a fraction of the cost, and maybe offered more than one type of steak. Overpriced at nearly £8 for a burger and chips, we got poor quality food. The burger was cooked rare, which is fine if you like it that way and if you are asked before hand, my wife doesn't, but they were good enough to replace it with a fully cooked one. The chips were burnt due to double cooking (half cooked, cooled and recooked to save time). I complained about these, and ta da, I get perfect, freshly cooked chips, which is what they should have done first time round! We were not the only other disgruntled diners, two other couples also remarked on the standard of food and lack of proper service as they left ahead of us, its shameful when a group of total strangers all feel united in their dining nightmares. Don't go near this eating place with a barge pole, eat out.
The opportunity for a later breakfast appealed to us. But we arrived to a dimly lit and chaotic, breakfast room. What should have been a spectacular room, was packed tables all over the place. With waiting staff trying to keep up with the number of guests all arriving and enjoying the later start. Again, I have to remind ourselves this is four star hotel. The buffet style delivery was totally inept. Toast your own bread which needed two passes causing backlogs of people. No orange juice, fresh fruit or anything you might expect to find in a quality hotel. The hot plate style buffet, was constantly running out of components for full breakfast, and even when you got it back to the table was cold or at best luke warm. So if you want to avoid, go early, I would hope its better.
I see other feedback saying don't be put off by bad reviews. I say it, how I see it.
We didnt pay the full rates... glad we didn't! Would I stay again... no.
So as hotels go, I don't know how it qualifies for 4 star, maybe it was back in its heyday. I have enjoyed better stays in 2 star b&b's.
However, for balance... If you can get a cheap deal, If you only need a base, for location; 10 mins from shops and pier, a pop across the road for the beach. Spot on. If you don't mind claustrophobic rooms designed for one, and don't plan on spending any time in them...at all. Then it will be perfect.
You might be lucky and get a good stay...
- Official Description (provided by the hotel):
- Location doesn't come much better than this, right on Brighton seafront with fantastic views of the beach and out to sea. Close to the Brighton Centre and the town centre this elegant Regency style hotel is perfectly situated for business and leisure guests. Each of the 116 bedrooms has an en-suite bathroom, flat screen LCD TV featuring in room entertainment and high-speed internet access, hairdryer, trouser press as well as tea and coffee making facilities. The hotel has limited parking on site and this is charged at £25.00 Per car overnight and is payable at check in. ... more less
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- Also Known As:
- Ramada Brighton
- Brighton Ramada