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“Character property in good location but room was poor value for money”

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The Courtlands Hotel
Ranked #33 of 44 Hotels in Brighton
London
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Character property in good location but room was poor value for money”
2 of 5 bubbles Reviewed 25 May 2014 via mobile

Stayed at the property for one night whilst in Brighton / Hove with friends. Firstly, bar and restaurant downstairs was a nice place to have a drink with classic leather button-back comfy sofas. Deco in the hotel lobby is from another generation but probably in keeping with the era of the property.

However, for the price,(circa £140 - Room Only), our room was certainly not value for money. It was situated towards the back of the property and, although relatively clean, was woefully tired looking. Walls were an industrial white colour, none of the very dated (and falling-apart) windows closed properly (meaning big gaps and lots of noise from outside). Additionally, there was scaffolding blocking one of the windows (which also didn't close/lock) meaning we didn't feel the room was particularly secure. Fixtures and fittings felt like they were from the 1970s - including the bed, (which was uncomfortable and noisy). Walls seemed very thin as we could hear all the conversations from the rooms around us. Re the bathroom, the toilet didn't feel like it was mounted properly to the floor / wall properly and the shower was very weak. There were also signs of damp in places.

Beside the rooms, one other thing to note was the car-park access is quite narrow (not a fault of the hotel - just a design restriction due to buildings on both side being quite close together). Once in the gravel car park (although free) there was limited space available so you might need to arrive early to guarantee a space. We did not use the WiFi so were unable to comment on this (although it was free).

Location wise, the hotel seems quite well-placed with some small shops, restaurants and cafes nearby, the beach a 5 minute stroll and the main Brighton streets are 5 minutes away in a taxi.

In conclusion, whilst it is appreciated that Brighton / Hove are not particularly cheap places to stay, from experience, there are much better establishments in the locality. If we had paid half of the room-rate we had paid, there would be less of an issue, especially with consideration to the condition of our specific room. (Maybe others were better - but it's impossible to know).

Stayed May 2014, travelled with friends
Helpful?
Thank M_Owen_UKLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hugh C, Manager at The Courtlands Hotel, responded to this review, 27 May 2014
We were sorry to learn you found certain aspects of your stay challenging

We have not made any bones about the ongoing refurbishment works at Courtlands which, when complete, will ensure we can offer our customers even more for as you say the Hotel is ideally located for all the local amenities, the County Cricket Ground and only a short walk from the famous Hove Lawns. Central Brighton is nearby too and the Downs to the North

In a highly competitive marketplace, our rates are driven by that market and we strive to provide value for money
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470 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (96)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
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English first
Basingstoke, United Kingdom
Level Contributor
50 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 24 May 2014

Almost didn't want to review this hotel as I've stayed here before and quite honestly don't want people to know just how good it is! Free parking and free wifi are a distinct advantage in this particular area, parking in the town is exorbitant in general. The rooms themselves are functional with a 1920s feel to them. big enamel bath with shower attachment rather than a shower, mean relaxing baths are pretty much the only choice. The beds are comfortable and the usual tea/coffee making facilities with a small TV, hairdryer etc mean the room has all that you need. The secret as to why this hotel is so good lies in the dining room.... The food here is absolutely fantastic! It may not have the biggest choice but every dish is wonderfully done, and if you live in the area give it a try, it really is massively under-rated, and excellent value.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kcracing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hugh C, Manager at The Courtlands Hotel, responded to this review, 28 May 2014
Thank you for such a delightful review; we are really looking forward to seeing you again

Your kind words have given the staff a real boost and thank you for highlighting the good value for money Courtlands provides

Renewed thanks
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Chelmsford
Level Contributor
85 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
2 of 5 bubbles Reviewed 24 May 2014

I booked this hotel because it was close to the County Cricket Ground and close to a restaurant where I was due to meet friends before we went on to the cricket (20/20 Sussex v Hants). Having travelled down from Essex I needed somewhere to stay so that I could properly enjoy a friends stag night without worrying about driving. I paid for breakfast thinking I would need this before heading back home the following day.

I found the hotel and parked (free) in their car park. Checked in quickly and, having dumped my overnight bag in my room (207), was off to the restaurant.

I returned to the hotel at 11pm and went straight to my room intending to sleep, unfortunately the couple in the room next door had other ideas and I had to listen to them chatting away for some time before I was able to get to sleep. They were not being overly noisy but the sound proofing between the rooms left a lot to be desired.

I was woken at 5.40 the next morning by the same couple who had their TV on, it sounded like they were in the room with me. Getting back to sleep was not an option so I decided to get up and make an early start back home. I had a cup of tea in the room, once I had found a socket that worked, and set off at 6.15. I was too early for breakfast so asked at reception to be reimbursed the cost (£7.95) but was told this was not possible, I couldn't understand why it wasn't possible since they are quick enough to charge you for other things? I would have thought it quite a simple exercise to reimburse my credit card for something I did not have.

As I said earlier, the hotel served its purpose (just) but I will certainly be looking for alternative accommodation when I am next in Brighton/Hove.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kevinsteer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hugh C, Manager at The Courtlands Hotel, responded to this review, 27 May 2014
This is a disheartening review and while the seemingly inconsiderate nature of the adjoining guests is regretted, had Mr Steer telephoned reception, the night porter would have taken swift action. Even so we are sorry this aspect impacted on your sleep quality

As you may recall, you purchased the room [on a premium night] using a discounted advance purchase rate where the terms are clear. Payment is made in full and is non-refundable. While we are sorry you were unable to experience the Courtlands breakfast, the reception team were right in this instance

As you rightly say, Courtlands is perfectly located for the Cricket Group and provides free parking and a super-fast complimentary guest WIFI. Naturally we are sorry Hampshire won by 18 runs
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Travellers are raving about these Brighton hotels

Edinburgh, United Kingdom
Level Contributor
57 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
4 of 5 bubbles Reviewed 17 May 2014 via mobile

I chose to stay at The Courtlands some years ago for my regular visits to the Sussex CCC county ground amere 5 minutes walk away. Visited last week for 3 days with my wife when we had an elegant, very large room (111) with a big comfortable bed, a settee, armchair, and ample wardrobe and chest of drawers, still leaving plenty of floor space. Admittedly some aspects in need of minor TLC such as very old, somewhat tarnished bathroom taps, and a little painting needed, but well equipped with 2 hair driers, toiletries and coffee maker, all in all very comfortable. Excellent breakfasts, very pleasant staff and resident proprietor who, although perfectly pleasant, is not inclined to be chatty.

This hotel does not compete with The Grand which some reviewers seem to expect for a fraction of the price, but I regard The Courtlands as excellent value for money, and so handy for The County Ground.

David Hollingdale
Edinburgh




Stayed May 2014
Helpful?
2 Thank David H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hugh C, Manager at The Courtlands Hotel, responded to this review, 20 May 2014
We really appreciated this forthright review and thank you so much for visiting from North of the Border. Courtlands is ideally located for the County Cricket Ground and has a great deal to offer

More so as we are working diligently upon our plans to further improve the hotel, so hopefully you will notice further enhancements when you next visit

Meanwhile renewed thanks for your kind words and continued support. It means a great deal
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Montreal, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 11 May 2014

Second time we stayed here comming from Belgium to visit family in Brighton
No complaints but this time the room we stayed in could need some restoration but it was clean and comfortable.Same thing for the bathroom. But i understand some thing are done one at the time, my sisters had both a beatiful room and were verry pleased.
The englisch Breakfast was oke and sufficient.
Dinner was verry good and the service verry fine, its a little bit sad that Some (not all) of the staf are not that friendly and seemed so uninterrested, needs a litle work here because i find this verry importand and its free.
All this said we will not hesitate to come back at our next visit .
Georges M.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Georges M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hugh C, Manager at The Courtlands Hotel, responded to this review, 16 May 2014
Thank you for leaving such a balanced review and for your loyalty. We are very much looking forward to seeing you again when you next visit your family here

We have recently engaged some new staff and as your rightly say, exemplary customer service is a pre-requisite and your comments will greatly assist the team in helping them "learn their trade"

Kindest regards
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Glasgow
Level Contributor
55 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
2 of 5 bubbles Reviewed 8 May 2014

Stayed here the night before the Brighton Marathon for almost £150 whch was pretty outrageous as we had a knackered room and a tiny TV set. Breakfast was £8 and there weren't even bananas, which was a bit silly as they must have been expecting marathoners and a few bananas would have been a nice touch. I heard a blind man at reception asking if he could just pay for a bowl of prridge in the morning but being told he would still hav to pay the full £8. Shoddy.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank John_Denis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hugh C, Manager at The Courtlands Hotel, responded to this review, 9 May 2014
Apart from an apparent and disappointing lack of disability awareness, we have little idea what this rather stale review is talking about. The City's hotels are fully booked for key events such as Brighton Marathon which is one of the real highlights of the year. The Courtlands is delighted to play its part to the full and, as ever, our rates are market driven and fair as a result

The Courtlands offers value for money, a super-fast guest WIFI, complimentary guest parking and a crackingly good location along The Drive
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London, United Kingdom
Level Contributor
151 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
2 of 5 bubbles Reviewed 6 May 2014

The last time we stayed here we had to move rooms because the shower head was facing the wall tiles and the only way you could get wet was to hold it, we had the same issues again ,i asked reception if we could move rooms and they said there were no other rooms available with a double beds so I asked for our money back as we were not happy, that seemed to work because they offered us a double room with a double bed in it!!!!!! This is a really tired hotel in need of improvements and we won't be going back. we normally stay at "The sea spray" in kemp town but they were fully booked, so overall for us the courtlands is coming off our list.

Room Tip: don't go there, try the "sea spray" in kemp town.
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank steve n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hugh C, Manager at The Courtlands Hotel, responded to this review, 9 May 2014
There is little we can say about this review and do not really understand the references to what we understand is a "boutique" property in Kemp Town
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Additional Information about The Courtlands Hotel

Property: The Courtlands Hotel
Address: 19-27 The Drive, Brighton BN3 3JE, England
Region: United Kingdom > England > East Sussex > Brighton and Hove > Brighton
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#18 On the Beach Hotel in Brighton
Price Range (Based on Average Rates): £
Hotel Class:3 star — The Courtlands Hotel 3*
Number of rooms: 60
Official Description (provided by the hotel):
More than a hotel; The Courtlands is an iconic piece of Hove's history, stretched contentedly along a prestigious tree-lined avenue within a short walk of the famous promenade and shingle seafront. Quietly grand by nature, this is understated splendour and restful style, with friendly and professional service. We offer comfortable accommodation with style; each of our sixty-three en suite rooms are different – some traditional, with an eclectic mix of beautiful and authentic antique furniture, some contemporary with chic and minimal style – whether old or new, each room has complimentary wifi... ... more   less 
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Also Known As:
Courtlands Hotel Brighton

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