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“Beautifull”

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The Courtlands Hotel
Ranked #32 of 44 Hotels in Brighton
Brierley Hill, United Kingdom
Level 3 Contributor
11 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Beautifull”
Reviewed 19 July 2014

A beautiful hotel, nice facilities, polite and helpfull staff, pigeon got in my room they came straight away and got it out and cleaned up mess it had made, even offered me a fresh room tho in a sister hotel, was a fare jaunt from hotel into Brighton of which I have blisters to prove, but there are buses some open top buses can use, situated in a very nice area not to far from beach and shopping high street in Hove. free parking available, tea and coffee replenished and bed made daily all in all good service, I would defo recommend and use again.

  • Stayed July 2014, travelled solo
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank Rachel K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hugh C, Manager at The Courtlands Hotel, responded to this review, 20 July 2014
We really enjoyed reading this review and thank you for such fulsome praise. The staff are over the moon too and we are very much looking forward to your visiting again from the West Midlands

The Courtlands strives to provide a value for money experience and we greatly appreciate your custom, especially when there is plenty of choice in the City

Renewed thanks
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471 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (96)
Date | Rating
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English first
Enfield, United Kingdom
Level 3 Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 16 July 2014

In general it is a very expensive hotel for what it offers.
I will start basically with the issue that impressed me the most. The attitude of the staff. When we came for check in, the lady in the reception Lynn was not friendly at all not rude but not even one smile or explaining the rules of the hotel. we had to ask for details( for parking - keys etc). We said 3 times thanks with no getting back even one. We felt like doing a routine and nothing more. A little smile never bothers anyone
.The room we were given was quiet but you need a map to find it. Anyway.. At least it was quiet. The building very old and the room old and of average cleanliness. Mattress very heavy. Bathtub very cheap like being glued to the wall. No room for toiletries or ladies cosmetics. The mirror on the bathroom was moveable!!! not attached to the wall. Left beside the window.
When we went for check out again there was no thank you from the reception guy Musa or asking if everything was ok, just ok next please.
The staff is the reason for my average review. If the staff will be trained to be more friendly and customer focused it will be quite ok for the money you pay , but now its not. 85 pounds per night you expect more than the basics...
Thumps up
Quiet room
3 parking areas
Good location - Close to beach - town of Hove
Please avoid and search for sth better with same money.

  • Stayed July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
2 Thank Kostas C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hugh C, Manager at The Courtlands Hotel, responded to this review, 17 July 2014
We were truly disheartened in reading this review and are sorry that you feel the reception team were not more welcoming which, in turn detracted from your overall experience

Given its central location, free customer parking and a fast and secure complimentary guest WIFI, the Courtlands strives to provide value for money and we thank you for highlighting these positive aspects of your stay
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Bracknell, United Kingdom
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 25 June 2014

Stayed with my husband. Staff very professional. Breakfast good choices. Room very clean. My only criticism was the stairs for me. But I was able to use another door which was close to our bedroom.
We would stay again. Well done Courtlands, Brighton

Room Tip: We stayed in 501, I think!
See more room tips
  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank urma2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hugh C, Manager at The Courtlands Hotel, responded to this review, 26 June 2014
Thank you so much for leaving this review and giving such positive feedback, which is much appreciated

It was a delight hosting you both and hopefully your plans will allow a return visit from Berkshire before too long

We truly appreciate hearing from satisfied guests and renewed thanks
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Cardiff, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 June 2014

Stayed here in May this year, really enjoyed it! Found this hotel quite easily, it's on The Drive in Hove and easy to spot. it looks beautiful with only a short walk to the sea front and staff are really helpful- couldn't do enough for us.

When we arrived we received our room keys and got a full low down on the hotel and dining times etc. Our room was lovely- modern and really nice bathroom, the bed was huge and really comfortable, the bathroom was nicely kept and the standard of the room overall was great. The cost of taxi's into Brighton was not too bad either.

Bar staff really friendly, meal was nice and whenever we needed anything else it was no hassle. Breakfast was nice, had everything you could want. it was too sunny outside so sent most of our day on the beach, Highly recommended all round and really impressed with it :)

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nathan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hugh C, Manager at The Courtlands Hotel, responded to this review, 30 June 2014
We really enjoyed your visiting from Wales and it was a delight hosting you

We appreciate there are many travel options when visiting the City so thank you for choosing the Courtlands

Hopefully we can see you back before too long and renewed thanks meanwhile
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Huntingdon, United Kingdom
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 23 June 2014

Booked for two nights we were given room 502 which was on the ground level you got to it by going in the lift to the 1st floor then along a long corridor then down the stairs, the room was so hot and stuffy even with the window open, it was very dated, we asked to change rooms because of the heat and you can't keep window open at night or when you are out because of security being on ground floor, we were given keys for room 209 on the 2 floor which we took because it was a cooler room and we were tired from travelling but all I can say good about the room was that the sheets were clean, however the headboards were disgusting stained from peoples heads, the windows were broken painted open cracked glass handles broken and one window you couldn't open the curtains because there was scaffolding and building work, which had obviously been there a very long time, I could go on, we asked for some towels to cover the headboards, which they happily supplied we showed the other bad thing about the room, all he could say was sorry but we are renovating rooms, we were not informed about any renovations when we booked.
We did not stay for the second night couldn't bear to sleep there another night.
We have looked through the reviews since coming home which we should have done before we booked, there are a lot of bad reviews but reading the replies we don't expect any sympathy from the management they don't seem to be into on customer care only taking your money.
The one good thing is the breakfast that was good.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank thebruce54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hugh C, Manager at The Courtlands Hotel, responded to this review, 24 June 2014
In acknowledging and thanking you for your candid remarks, naturally we were saddened to learn of the difficulties you encountered during your stay. Please know that feedback from our guests is always valued and the opportunity it gives us to learn. Indeed, it is for this reason that we respond to every guest review on Trip Advisor which is something very few hotels seem to do

We appreciate there are many travel options when visiting our lovely City and are truly disheartened that on this occasion you were disappointed
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Travellers are raving about these Brighton hotels

S. Wales
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 21 June 2014

Clean and tidy hotel, comfortable beds, large room. Excellent breakfast choices. Staff helpful,and friendly. Great location, walking distance from shopping areas, 20 min walk to conference centre and 25 min walk to pier. Good bus service available close to hotel. Would stay again.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Alizhud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hugh C, Manager at The Courtlands Hotel, responded to this review, 22 June 2014
Thank you for such a stellar review. We were really pleased we could play our part in making the Unison Conference such a success for you and your colleagues

Hopefully we can see you back from Wales before too long for it was a pleasure hosting you
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Birmingham
Level 2 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 14 June 2014

I regularly travel to Brighton & Hove for business and during my last visit, I had a pleasant stay at the Courtlands. I unfortunately left my expensive watch in the room (which was an anniversary gift from my partner) and it wasnt until I was half way home, I realised it was missing from my wrist. After some initial panic, I called the hotel who confirmed they had the watch under safe keeping - they then arranged to send this via a courier (free of charge) to my work address the following day. Amazing service here, over and above what you'd expect from an independent hotel establishment. Would definitely stay here again. Thanks!

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank andykickit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hugh C, Manager at The Courtlands Hotel, responded to this review, 15 June 2014
The continued return of a loyal guest is the highest honour we can earn and thank you so very much for both your patronage and these kind words

I was thrilled to read how our team were able to go that extra mile and provide the reassurance you needed after being parted from what is clearly a treasured possession

It goes without saying we are very much looking forward to see you again
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Additional Information about The Courtlands Hotel

Property: The Courtlands Hotel
Address: 19-27 The Drive, Brighton BN3 3JE, England
Region: United Kingdom > England > East Sussex > Brighton and Hove > Brighton
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#18 On the Beach Hotel in Brighton
Price Range (Based on Average Rates): £
Hotel Class:3 star — The Courtlands Hotel 3*
Number of rooms: 60
Official Description (provided by the hotel):
More than a hotel; The Courtlands is an iconic piece of Hove's history, stretched contentedly along a prestigious tree-lined avenue within a short walk of the famous promenade and shingle seafront. Quietly grand by nature, this is understated splendour and restful style, with friendly and professional service. We offer comfortable accommodation with style; each of our sixty-three en suite rooms are different – some traditional, with an eclectic mix of beautiful and authentic antique furniture, some contemporary with chic and minimal style – whether old or new, each room has complimentary wifi... ... more   less 
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Also Known As:
Courtlands Hotel Brighton

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