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“Not up to Holiday Inn Standards”

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Holiday Inn Brighton - Seafront
Ranked #23 of 44 Hotels in Brighton
London
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Not up to Holiday Inn Standards”
Reviewed 26 January 2014

Stayed here for 1 night in January. Reception staff friendly. Got upgraded to a partial sea view, which I thought was nice. That's was the good bits.
The upgraded room was next to the lift on the 2nd floor. There was a sea view, but the windows were dirty. Room was OK, dated, but clean. Bed was uncomfortable.
Did not really sleep because the hotel was noisy. People coming back late were shouting and slamming doors. You constantly heard the lift all the time. Then there was the plumbing. The sound of water going through the pipes seemed to go on forever. Did not know that breakfast was on offer!
Not up to the usual Holiday Inn Standards

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Couplepartnered
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BHTSF_GM, General Manager at Holiday Inn Brighton - Seafront, responded to this review, 31 January 2014
Hi,

Thank you for your comments regarding your recent stay with us at the Holiday Inn Brighton-Seafront.

I have shared these with the team here in Brighton, and have spoken with Maintenance regarding the noise levels.

Once again thank you for your comments.

Kind regards,

Wayne Mansfield
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (281)
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Gloucester, United Kingdom
Level Contributor
34 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 26 January 2014

Brighton is well known as being a little on the camp side, the 3 gents on the reception were certainly stereotype. Very nice and efficient although I am sure one had sprinkles of rainbow dust trailing behind him as he skipped to the next person :-) Love places with staff that are attentive and friendly so extra points there.

The room sadly was not great, the bathroom had broken tiles and dirty shower curtain and someone had written on the mirror so when misted up from the shower I saw that someone just had to say "I love Birmingham" - obviously lost or confused!

The wardrobe looked old and smelt gross I would not hang anything in there. In all fairness the bed was lush and I slept very well, which is ultimately why I stayed there.

Room Tip: Book VERY early, I paid £60 for a double, if we had booked a week before it went up to £127
See more room tips
  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravellerBusinessDGB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BHTSF_GM, General Manager at Holiday Inn Brighton - Seafront, responded to this review, 31 January 2014
Hi,

Thank you for your comments regarding your recent stay with us at the Holiday Inn Brighton-Seafront.

I have shared your comments with the rest of the team here at the hotel, we will be going through a refurbishment over the next 12-18 months, as we all appreciate the hotel is in need of a refresh.

Once again thank you for your comments.

Kind regards,

Wayne Mansfield
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Slough, United Kingdom
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 24 January 2014 via mobile

Read a few reviews before stay and all mentioned the outdated decor. Definitely agree with all if them because the furniture is poor old and wooden. In double rooms that we had all 3 had very old old style. Pedestals used as TV stand, when they could easily have arranged rooms to have them wall mounted. The bathrooms were more updated and clean, as were the corridors.
The bar and lounge does have a better feel then the rooms as some effort has been made on trying, but lacks warmth and character.
There is good service in the restaurant, and breakfast on all days was served well, a good selection for everyone including for kids.
The parking lot is very dingy and definitely looks nasty with pipes and wires hanging out low.
Taking into account the location and possibly high bookings in peak the company needs to invest in updating it ASAP.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kiran S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BHTSF_GM, General Manager at Holiday Inn Brighton - Seafront, responded to this review, 26 January 2014
Hi,

Thank you for your comments regarding your recent stay with us at the Holiday Inn Brighton-Seafront.

I was pleased to read the comments regarding the restaurant and service, and have shared these with the team.

The hotel will be going through a refurbishment over the next 18 months, as you have quite rightly said the hotel is in need of updating in various areas.

Once again thank you for your comments, and we look forward to welcoming you back to the hotel in the near future.

Kind regards,

Wayne Mansfield
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Swindon, Wiltshire, UK
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 22 January 2014

Just stayed one night - managed to get an 'Executive Room' but everything in it was either broken, chipped or marked in some way. In the bathroom, the sink area had stains, the ceiling was damp. In the main room, table surface dented, a water mark on the ceiling, bedside table coming away from the wall. The corridors and rooms make it obvious that the hotel needs a re-fit. If you're used to the Holiday Inn standard (which is what I was expecting), this particularly property is well below par.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wiltshire_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BHTSF_GM, General Manager at Holiday Inn Brighton - Seafront, responded to this review, 24 January 2014
Hi,

Thank you for your feedback regarding your recent stay with us at the Holiday Inn Brighton-Seafront.

I was dissapointed to read the comments with your room, and have shared these with the Maintenance Manager. The hotel will be going through a refurbishment over the next 12-18 months, as you have said the rooms are looking a little tired.

Once again thank you for your comments.

Kind regards,

Wayne Mansfield
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Brighton hotels

Maidenhead, United Kingdom
Level Contributor
99 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 21 January 2014

I was very pleasantly surprised by the hotel. The location was great and the staff very friendly and attentive. They have an underground carpark which is great in the centre of Brighton! The rooms were clean and comfortable. The only slight downside was that the hotel bar didn't seem to be open for very long. It was closed when we went out for an afternoon drink with friends about 4.30 and when we arrived back at about 10.30 they closed shortly afterwards, but only a small negative in an otherwise very enjoyable stay.

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Froogle89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BHTSF_GM, General Manager at Holiday Inn Brighton - Seafront, responded to this review, 24 January 2014
Hi,

Thank you for your feedback regarding your recent stay with us at the Holiday Inn Brighton-Seafront.

I was pleased to read your comments regarding the team here at the hotel, and what a great stay you had with us in Brighton. I have shared your comments with the team, and have made a note of your comment regarding the bar closing, and have spoken with the Bar Supervisor.

Once again thank you for your comments, and we look forward to welcoming you back to the hotel in the near future.

Kind regards,

Wayne Mansfield
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Haywards Heath, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 January 2014

We had a team meeting in one of the many conference suites in the hotel and the service was world class. Great food and continued attention to detail during coffee breaks and afternoon tea.
The room had everything we required, (flip chart/projector etc.) and we wanted for nothing. It was also nice to see the renovation in the restaurant since my last visit. it really makes a significant difference.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Max L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BHTSF_GM, General Manager at Holiday Inn Brighton - Seafront, responded to this review, 24 January 2014
Hi Max,

Thank you for your comments regarding your recent meeting at the Holiday Inn Brighton-Seafront.

I have shared these positive comments with the whole team at the hotel, in particular the food and beverage team.

Once again thank you for your comments, and we look forward to welcoming you back to the hotel in the near future.

Kind regards,

Wayne Mansfield
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
43 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 12 January 2014

Stayed one night -arrived at midday initial impressions middling to good. Great location, very pleasant room with plenty of space (poor side street view), comfortable beds and a new bathroom (which was very nice) wifi and tcmf. A good local guide book provided in room but little information about the facilities in the hotel. Corridors a little drab but the restaurant and bar looked good. Breakfast was buffet style quite well presented and good quality with great views of the promenade and sea. The staff in reception and restaurant whilst helpful did not seem motivated/happy and their uniforms left a lot to be desired (badly sized/old/dry cleaned to death) hardly the image one expects from Holiday Inn. Overall a comfortable stay- but lack lustre

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JPP2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BHTSF_GM, General Manager at Holiday Inn Brighton - Seafront, responded to this review, 14 January 2014
Hi,

Thank you for your comments regarding your recent stay with us at the Holiday Inn Brighton-Seafront.

I was dissapointed to read the comments regarding the staff here at the hotel, as we take great pride in working for Holiday Inn, and the team here is the one of the main features of the hotel. I have shared these comments with the team here at the hotel, so this can assist with further training.

On the flip side I was pleased with the comments regarding the restaurant, bar and room, and again have shared these comments with the team.

Thank you for your comments.

Kind regards,

Wayne Mansfield
general Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Brighton - Seafront

Property: Holiday Inn Brighton - Seafront
Address: 137 Kings Road, Brighton BN1 2JF, England
Phone Number:
Region: United Kingdom > England > East Sussex > Brighton and Hove > Brighton
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#12 On the Beach Hotel in Brighton
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Brighton - Seafront 3*
Number of rooms: 131
Official Description (provided by the hotel):
Looking for one of the best hotels in Brighton and the best Brighton hotel deals? Look no further than the fully Wi-Fi enabled Holiday Inn Brighton-Seafront hotel. Standing from other Brighton hotels, Holiday Inn Brighton-Seafront features air conditioning throughout and is in a prime spot on the seafront with wonderful views, making it hugely popular amongst Brighton hotels. Holiday Inn Brighton-Seafront hotel features at a glance:• Prime location on the seafront • Air conditioned guestrooms• Restaurant with seafront terrace• Guest car parking • 9 excellent meeting and events room• Priority Club® points for the guest • Business Club® points for the booker. This Brighton hotel captures the essence of this quintessentially British seaside town by combining its relaxing atmosphere with easy access to the cosmopolitan nightlife of Brighton. Plus, to make the most of this Brighton hotel’s seafront setting there is both Standard & Executive rooms with superb sea views available. For Brighton hotels set in a prime location the Holiday Inn Brighton-Seafront hotel should top your list. The hotel is within touching distance of Brighton’s famous beach and only a stone’s throw from some of top things to see and do in Brighton. A stay in the Holiday Inn Brighton-Seafront hotel puts you only a short walk away from the Brighton Centre, Brighton Dome, Brighton Pier, the Brighton Royal Pavilion and Brighton Sea Life Centre. When considering Brighton hotels for your next short break, family getaway, business meeting or indeed perhaps a Brighton wedding venue make the Holiday Inn Brighton-Seafront your hotel of choice. ... more   less 
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Also Known As:
Holiday Inn Brighton - Seafront Hotel Brighton
Brighton Holiday Inn

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