DISGUSTING HOTEL! I booked a twin through a web agent for one night as it was my birthday a month in advance. I confirmed with the hotel Central Reservations dept a twin with no feather bedding as I'm allergic. On arriving at 4-30pm on Saturday 13th October, we were given the keys to what turned out to be a double room. My friend and I went back to reception and told them of their error so we were given keys to a twin room. After gaining access to the twin room, we noticed that the room had someone else’s possessions, so once again we made our way to reception.
After a couple of hours, we were told by the Duty Manager that all the twin rooms had gone and that the only room available was a double room. This was not acceptable as my friend and I are not a couple. The duty manager then suggested that he would find a room at another hotel as long as one of us took the room at the Ship. This was a preposterous suggestion as I knew full well that all the 4 star hotels were fully booked and I was not prepared to pay for 2 taxis to our evening out and then to pay for 2 taxis again to return to our respective hotels. I suggested that the duty manager found a twin room by whatever means possible.
Finally, at 6-30pm, we were given keys to a twin room – room 509. On entering, I noticed that the bathroom hadn’t been cleaned properly and requested that it was cleaned again. Also, the electrics were not working for a considerable length of time. I also discovered that there was mould beneath the radiator. I was horrified at seeing the mould as I’m an asthmatic and this could’ve triggered an attack. It was 7-30pm and by then and we had missed most of the day in Brighton.
Reception made a note of the issues and suggested I complain to the General Manager Paul Wright. I attached a photo of the mould and the 2 hotel reservation confirmations in my email complaint. I have taken legal advice and the hotel is in Breach of Contract so the minimum I should receive is a full refund, but Paul Wright refuses to issue a refund never mind any recompen for the stress caused by the issues I have raised as well as ruining my birthday.
BE WARNED - DO NOT STAY AT THIS HOTEL: THEY ARE NEGLIGENT WITH BOOKINGS AND IT IS DIRTY, MOULDY AND POSES A SERIOUS HEALTH RISK. ENVIRONMENTAL HEALTH SHOULD SHUT IT DOWN.
- Official Description (provided by the hotel):
- The four-star Old Ship Hotel is a historic Georgian hotel with 154 bedrooms, 49 of which overlook Brighton's famous beach, that also has chargeable onsite parking for up to 50 cars. Just a 5-minute walk from Brighton Pier, The Lanes and the city's bars and restaurants, previous guests have included an array of royalty, aristocracy, artists and musicians, such as Charles II & Paganini. Enjoy classic British dishes in the Steak-on-Sea Restaurant, or private dining in the 400-year-old cellars, and drinks on the Al Fresco Bar Terrace on the promenade, before heading out for top-class entertainment in the theatres and clubs. ... more less
- Reservation Options:
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- Also Known As:
- Old Ship Hotel Brighton
- Barcelo Brighton