I checked in to a room on the 3rd floor to find the door locked from the inside and un openable. The lady was nice and escorted me back upstairs where she too found it to be locked for some reason from the inside. She told me that house keeping needed to be called to handle this and that they wouldn't be in till tomorrow morning. I asked for a room change and to please not have it near the lift as I had specified originally. She assured me that this wouldn't be a problem and gave me a room on the fifth floor. (504) I took the lift back up only to find that it is the first room next to the elevator. When I called back down things started to get funny. She said she'd only been working here 3 months and she doesn't know the layout of the hotel yet. (Huh?) Too tired to carry my bags back down the tiny / scary lift, I just settled for the room. Next... I try to log on to the internet on my iPhone 5s and it keeps telling me that my name is an invalid character. When I call down I get a fellow by the name of JAMES PETTIT or something close to that. He tells me that I'm wrong and if I want the internet I have to come see him. At this point I tell him, "I am having a bad check in experience" (but used a profane word that rhymes with [---] and I'm coming down. When I get down he tells me that If I use the word "[---]" in the hotel again, I will be asked to leave and find a different hotel!!! (WOW) - saying nothing I just hand him the phone and tell him to figure it out since he's the curse free expert. He struggles for at least 10 mins and realizes he gave me the wrong instructions to log on. It's only once I tell him that I will be writing this review he starts to act halfway normal and starts to treat me like I'm a guest. Please keep in mind, I'm a musician with a baseball cap on, it's clear this isn't the treatment a person with a suit on would receive. I finally am back in my shotty 4 star room listening to the floor creaking and dealing with no outlets to plug anything in. NEVER COMING BACK HERE AGAIN. And people whatever you do, don't say the word, "[---]" in this "establishment"
- Official Description (provided by the hotel):
- The four-star Old Ship Hotel is a historic Georgian hotel with 154 bedrooms, 49 of which overlook Brighton's famous beach, that also has chargeable onsite parking for up to 50 cars. Just a 5-minute walk from Brighton Pier, The Lanes and the city's bars and restaurants, previous guests have included an array of royalty, aristocracy, artists and musicians, such as Charles II & Paganini. Enjoy classic British dishes in the Steak-on-Sea Restaurant, or private dining in the 400-year-old cellars, and drinks on the Al Fresco Bar Terrace on the promenade, before heading out for top-class entertainment in the theatres and clubs. ... more less
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- Also Known As:
- Old Ship Hotel Brighton
- Barcelo Brighton