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“Great Service”
Review of The Old Ship Hotel

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The Old Ship Hotel
Ranked #16 of 44 Hotels in Brighton
2 reviews
“Great Service”
Reviewed 27 March 2014 via mobile

Checked into this hotel on my own with a broken ankle. Staff couldn't have been more helpful. Especially Miriam. Got a reserved car parking space. Help with my luggage. Moved my room as I couldn't use the lifts. Claustrophobic I'm afraid. Really was the most amazing service. Great value too. Will def stay here again. Well done Miriam. You made my stay. :)

Stayed March 2014, travelled on business
Helpful?
Thank Jonathan N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul W, General Manager at The Old Ship Hotel, responded to this review, 28 March 2014
Dear Jonathan

Thank you for your great review in particular to Miriam.

We look forward to welcoming you back again.
Hope your ankle heals well.

Kindest regards

Paul Wright
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,154 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Worcester, United Kingdom
Level 3 Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 26 March 2014

We felt we were taking a bit of a risk booking this hotel after reading previous reviews. We found a dinner, bed and breakfast rate that we felt was very good value, so decided to chance it.

We weren't disappointed. We booked one of the refurbished rooms. The room was a lovely size and pleasantly decorated. The bathroom was small, but adequate. The refurbishment didn't appear to have extended into the bathroom as the taps and shower head etc had signs of limescale and wear.

Dinner in the restaurant was good. The menu was a traditional menu. Buffet breakfast was also good. The selection of fresh fruit and pastries could have been
better, but I'm being picky now!

We arrived at 16.30 and found the hotel car park was full. Reception advised us to try the Lanes NCP car park (the entrance to which is directly opposite the Hotel's car park entrance). We had no problem finding a space in there. It is worth noting this car park is not only adjacent to the hotel, but also offers a special "hotel stay" rate. If you arrive after 16.00 and depart before 11.00 the following morning the charge is £10. The hotel car park currently charge around £22 and the NCP charges £24 for 24 hours.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 77HelsBells77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul W, General Manager at The Old Ship Hotel, responded to this review, 28 March 2014
Dear Reviewer

Thank you for your fantastic review and I am pleased you enjoyed your stay.

We look forward to welcoming you back

Kindest regards


Paul Wright
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leigh-on Sea, United Kingdom
1 review
Reviewed 25 March 2014

We had a weekend stay here. Lovely clean reception area and staff at check in were friendly and helpful. The room was clean and tidy and looked like it had been recently refurbished. Had a lovely meal in the restaurant where the staff were very efficient and food was great. Enjoyed the breakfast buffet in the morning and again the lady in charge was keen to make sure we knew where all the various foods were and made sure we had a lovely window seat looking straight out towards the beach. Would definitely stay here again.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Jo M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul W, General Manager at The Old Ship Hotel, responded to this review, 28 March 2014
Dear Jo M

Thank you for your fantastic review and I am pleased you enjoyed your stay.

We look forward to welcoming you back

Kindest regards


Paul Wright
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brighton
1 review
Reviewed 25 March 2014

16 Members of our party stayed with you and I understand from their feedback that they had a sublime experience during their time with you. Well Done all staff were very friendly and acquiescent at all times, going that extra mile to help in any way they possibly could. Thankyou all for making our stay truly terrific.

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Sidens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul W, General Manager at The Old Ship Hotel, responded to this review, 28 March 2014
Dear Sidens

Thank you for your fantastic review and we hope to welcome you and your group back again soon.

Kindest regards


Paul Wright
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Felixstowe, United Kingdom
Level 4 Contributor
38 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 23 March 2014

We visited the Old Ship with our 3 year old. We stayed in one of the rooms that hadn’t been refurbished yet, that said, the room was light, clean and really well presented and we had a seaview. Staff at the hotel were very helpful and welcoming throughout. Breakfast the next morning was faultless, there was full hot breakfast buffet which was piping hot and fresh at all times as well as the full range of continental options, our little boy who is vegetarian helped himself to a muffin, then cereal, then scrambled egg on toast. The location of the hotel is brilliant, we checked our car into the car park and explored all of Brighton on foot no problems, would definitely stay here again.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Zoe F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul W, General Manager at The Old Ship Hotel, responded to this review, 24 March 2014
Dear Reviewer

Many thanks for your review and we look forward to welcoming you back again soon.

Kindest regards

Paul Wright
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 23 March 2014

We had a lovely time in The Old Ship Hotel in Brighton. It was a special birthday for me and although it seemed a little expensive when we booked the overall experience was worth it and we will be back. Thank you.x

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Kate C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul W, General Manager at The Old Ship Hotel, responded to this review, 24 March 2014
Dear Reviewer

Many thanks for your review and we look forward to welcming you back again.

Kindest regards

Paul Wright
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
wales
Level 6 Contributor
118 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 22 March 2014 via mobile

We stayed at the Old Ship for a Saturday night, check-in around 3:00pm was abysmal, disorganised and chaotic...they appeared to be catering for a conference and were woefully unable to cope with large numbers checking in, and appeared to be short of staff.
The hotel is without doubt, large and spacious with rooms to match, which are clean with nice decor and a large bathroom with lashings of hot water. However, the room had old tatty windows, although the whole side of the hotel appeared to be undergoing a facelift and replacement windows, as it had ugly scaffolding along its length, faced off with green netting which whipped furiously in the wind all night...it would have been nice to be forewarned.
The 6 scatter-cushions on the bed were badly stained and covered with lipstick and makeup, I asked for them to be removed as we went out to explore Brighton. On returning to the room, there was a small box of chocolates in their place (a nice touch)
The night was spent watching the ceiling and listening to the drunk foul mouthed revellers; screaming, shouting and abusing each other until 07:00 in the morning. DON'T GO TO BRIGHTON FRIDAY/SATURDAY it appears to be the stag night/hen party capital of the South.
Interesting to find packets of ear plugs in the bedside draw in the morning, along with a card advising patrons of their usefulness in shielding "City Noise" to aid a good nights sleep.
Such a pity the hotel website fails to advise patrons of the fact that the place is so noisy they provide ear plugs ! YOU HAVE BEEN WARNED !
Breakfast time sees you bing introduced to a "lovely breakfast" by the restaurant manager....it is undoubtedly lovely, plentiful, varied, well presented and worthy of being called a "lovely breakfast"
Overall a disappointing experience which won't be repeated unless the rooms are soundproofed !

Stayed March 2014, travelled as a couple
Helpful?
2 Thank lavabread
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul W, General Manager at The Old Ship Hotel, responded to this review, 24 March 2014
Dear Reviewer

Many thanks for your review.

All websites state that the scaffolding is currently up along ship street affecting all superior rooms.

New windows are being installed now that planning permission has been agreed after several years of trying.


Kindest regards

Paul Wright
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about The Old Ship Hotel

Property: The Old Ship Hotel
Address: Kings Road, Brighton BN1 1NR, England
Region: United Kingdom > England > East Sussex > Brighton and Hove > Brighton
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#8 On the Beach Hotel in Brighton
#9 Luxury Hotel in Brighton
Price Range (Based on Average Rates): £
Hotel Class:4 star — The Old Ship Hotel 4*
Number of rooms: 154
Official Description (provided by the hotel):
The four-star Old Ship Hotel is a historic Georgian hotel with 154 bedrooms, 49 of which overlook Brighton's famous beach, that also has chargeable onsite parking for up to 50 cars. Just a 5-minute walk from Brighton Pier, The Lanes and the city's bars and restaurants, previous guests have included an array of royalty, aristocracy, artists and musicians, such as Charles II & Paganini. Enjoy classic British dishes in the Steak-on-Sea Restaurant, or private dining in the 400-year-old cellars, and drinks on the Al Fresco Bar Terrace on the promenade, before heading out for top-class entertainment in the theatres and clubs. ... more   less 
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Also Known As:
Old Ship Hotel Brighton
Barcelo Brighton

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