We had the unfortunate experience of visiting The Langfords Hotel a couple of weeks back and we were staggered by the rudeness of the staff and the shambolic organisation of the hotel.
Throughout the day there seemed to be only one member of staff on reception and she was surly and rude. Every request seemed to be a lot of trouble for her and leaving the reception desk seemed to be impossible. This meant that whenever we needed anything we were left to fend for ourselves. It certainly seemed a case of ‘we have your money so we don’t care’ and I can honestly say that we have never been treated so poorly by both staff and management of this hotel.
Having complained to Linda we were told to ‘write an email and it would be reviewed’ however I got the distinct impression that we were just being fobbed off and they really couldn't care less. This appears to have been very much the case as this initial email was sent 7 days ago along with a chaser 3 days ago. At this point I have not even received a short email to say that they would look into the issue and certainly nothing in the way of an apology.
I would advise anyone looking to visit The Langfords to have another look around at similar hotels in the area. Ideally ones where they actually treat the customer with a modicum of respect. I can say for certain that we will never consider this hotel in the future.
The one thing I would like to stress is that I really don’t make a habit of writing such scathing reviews and I feel as though I gave the hotel plenty of time to respond. Despite the couple of emails and numerous attempts to speak to Linda on the phone(she’s always out and no one has any idea when she will be back) I've had no response.
- Official Description (provided by the hotel):
- The Langfords Hotel in Hove is situated on a tree-lined avenue a short stroll from the shingle beach of Brighton and Hove’s historical seafront; only a fifteen minute walk from the bustling centre of the South Coast’s famous seaside resort of ‘kiss-me-quick’ Brighton. Although Brighton retains its cheeky reputation, it has grown up considerably since it merged with its immediate neighbour, Hove – when it became a new British city for the Millennium; a gift from HM The Queen! The combined treat of ‘Brighton & Hove’ officially merging, is that the City has become one of Britain’s most savvy twenty-first century Media Hubs – and The Langfords keeps pace happily, with conference packages to suit corporate delegates or for ‘start-ups’ in need of some space when meeting with clients…The Langfords is a lovely, red-brick Victorian building echoing with old charm and brimming with character. The hotel has 58 very well proportioned bedrooms (all with en-suite facilities), and the spacious lounge bar has direct access to our lawned gardens – perfect for relaxing in on those sunny summer days and warm evenings. We also have eight function suites and a reputation for excellent conference and wedding facilities. ... more less
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- Also Known As:
- Langfords Hotel Brighton