Firstl I must say that the location of The Lanes is excellent...one reason why we booked it, although the recommended car park is actually quite a trek...ok in good weather but not mid February!
Initial impressions were that the hotel was clean although slightly shabby and dated..typical I suppose of a seaside resort hotel. Our room was up in the eaves and very dated and quite cramped.
We went out the the Dome for a concert and returned back to the Hotel at around 1130pm. In the early hours of the morning we were woken by loud shouting in the room next door. The couple were very obviously having a really bad argument. We heard one of the staff come up and tell someone to leave as they were not booked in. All remained quiet for a short time when the fighting started again. The girl was screaming and it sounded like things were being thown. We immediately called reception to voice our concerns (plus we wanted to sleep!) and were told someone would deal with it. The guy at reception did come up and tell them to keep the noise down but it started up again (lots of crying and screaming and banging doors) We called down to reception again and said it was not appropriate that we had to listen to such a big fight next door as we were by now very concerned for the girl. Again the receptionist came up and said he would call the police if they did not settle down. Needless to say they did not so my husband got up and went downstairs to say enough was enough. By now things had got out of hand and the girl was screaming not to be hurt. My husband said that the Hotel should call the police. This was not done and by 5.30 am we were downstairs checking out! We voiced our opinion that it should not be us checking out but the couple next door. I left a letter for the manager to call us and of course he did not. We have called the hotel approx 6 times since February and the last time the lady on reception said she was shocked that we had to check out and our complaint had not been followed up. She promised that the actual owner would be notified and would get back to us. Guess what? Of course they' have not.
I hope that this is a 'one off' incident for The Lanes and it was unfortunate it happened when we were there. It was supposed to be a much needed relaxing break but proved the opposite.
Yes the Hotel is dated but this would not have affected our 1 much needed night away.
The fight in the next room was probably alcohol induced but should have been dealt with better. The fact that we had to check out at that time of the morning after being kept awake for hours in unacceptable.
I dislike leaving a bad review and this is in fact the one and only bad one I have left but feel it is justified. If the hotel manager or owner had contacted us this may not have been the case.
- Official Description (provided by the hotel):
- The Lanes Hotel is a Grade 1 Starred Listed building centrally situated on Brighton’s seafront, and offers free wi-fi. Located moments from central Brighton, The Royal Sussex County Hospital and the lively Brighton Marina.All bedrooms are en-suite and range from Standard Doubles, to 4-Posters, Balcony rooms, Family rooms and Group rooms. Public areas include the Reception, Licensed Bar and Sun Terrace, Sea Facing TV Lounge and Breakfast Rooms. ... more less
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- Also Known As:
- Lanes Hotel Brighton