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“Excellent Stay”
Review of New Steine Hotel

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New Steine Hotel
Ranked #49 of 94 Brighton B&B and Inns
Reviewed 12 July 2014

Stayed at New Steine Hotel 7/07/14 to 11/07/14. Must say how pleased we were when we arrived,Pleasently greeted on arrival, checking in very easy, we booked a twin delux room and it was very clean, comfortable, nice large bathroom , really served our needs. Toilettries very good and notice saying if you needed more just ask. Food of a very good standard excellent breakfast sets you up for the day ahead, quite a good choice, freshly made to order. Staff very pleasent and helpful. Will certainly use this hotel again if we return to Brighton. 10 out of 10

Room Tip: room 114 very good, slight drawback is being at the front and could be a little noisy,but I am heavy...
  • Stayed: July 2014, travelled as a couple
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Thank Hilda A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NewSteine, Manager at New Steine Hotel, responded to this reviewResponded 27 July 2014

Dear Hilda A,

Thank you so much for taking the time to share your experience with us and we are so delighted to hear that you had such a wonderful time.

It is always a pleasure to see that our guests have appreciated our services and we are most definitely proud of our locally sourced breakfast produce.

We look very much forward to welcoming you again sometime soon!

Kind Regards.

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205 - 211 of 651 reviews

Reviewed 5 July 2014

... when booking with this hotel when staying with young children. Both on their website and on the website in which we made the booking they stated that they were child friendly and offering cots/cribs and children's television stations etc. However, upon booking and providing our bank details we were informed that children under three were not allowed in the restaurant for dinner or in the dining room for breakfast. When we queried this they informed us that they didn't even so much as have a high chair for our daughter to sit in and that we would have to eat in our room. In light of this we asked to cancel our booking as we felt we had been misled into believing that we were booking into a family-friendly hotel as none of the above information was present on their website (which the website we made the booking with agreed and advised the hotel to update their website to include this). We were then told that we would not be able to cancel our booking and that if we chose not to stay that we would still be liable for the £387 fee for the three nights if they did not manage to re-sell the room. Needless to say they 'apparently' did not manage to re-sell it (which we pretty much guessed they wouldn't) and they have now proceeded to take £387 from our account without our prior permission !! Instead of just accepting their mistake (which they accepted that we had been mislead) and cutting their losses, they took our money !! No doubt the manager of the hotel will reply to this review with a sugar coated reply explaining that this was all one big misunderstanding when in truth they did not have the facilities they led us to believe they had to accommodate children and then proceeded to take the money of a hard working family who saved up so they could take their daughter on holiday. You should be ashamed of yourselves !!

Room Tip: Stay elsewhere if you value morals as much as a decent nights sleep
  • Stayed: May 2014, travelled with family
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3  Thank wayne R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NewSteine, Manager at New Steine Hotel, responded to this reviewResponded 2 August 2014

Dear Wayne R,

Thank you for taking the time to write about us online. We are sorry to hear that you feel you have been wronged by us. As a 4 Gold Star establishment, our aim is to provide quality accommodation to our guests and it would never be our intention to deceive any of our clients.

Unfortunately many of the smaller hotels in Brighton are adult only establishments. This can at times be a more preferable choice for couples or business travelers or even parents who are just taking a weekend away by themselves. We however are delighted to be child friendly and to provide accommodation for all. We have nice large family rooms on offer sleeping up to 4 persons and we even have a more privatized lower ground floor with interconnecting rooms that are perfect for larger families.

As is mentioned on our website and those of our partner sites, we have a quaint and cosy restaurant onsite which acts as our breakfast room in the morning and our French Bistro in the evening. Because of the bustling nature of this area, our experience has taught us that for the comfort of everyone it is best not to have very young children in this area. For this reason we have since adopted the policy of offering breakfast free of charge in the room for those families travelling with children under 3 years old. This was by no means ever intended as a deception or insult to any of our guests and in the past we have often found that families are happy with this arrangement. Hence why we have continued with this practice.

Please note that when you had booked via Booking.com and indicated in the notes of your booking that you would be bringing your daughter, we contacted you immediately to reiterate our restaurant policy and to ensure that you had clearly seen online that we do not offer cot facilities and so it would be appropriate to bring a travel cot. We do apologize if you were unhappy with this, but we always make every attempt to make sure that our guests are fully informed and happy with their booking. If our guests have questions prior to booking, we do always encourage them to contact us directly and prior to booking, so that we can cater their booking specifically to their needs.

Furthermore, in reserving through a third party site, unfortunately you do enter into a contractual agreement to adhere to the cancellation policy and thereby pay any late cancellation charges due. As a gesture we did indeed offer to try and re-sell the room, bearing in mind that May is not yet high season and so the majority of hotels are not yet fully booked.

We are sincerely sorry if you believe that we have somehow wronged you and your family. In light of this incident, please be assured that we are already in the process of ensuring that this kind of misunderstanding does not happen again.

Kind Regards.

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Reviewed 2 July 2014

we stayed at this hotel in june of this year .Very freindly people welcoming on our arrival and helpfull with how and where to park our car. Room was clean and all that you needed for the stay. Breckfast was again all that you needed and a good choice of menu. Short walk into the heart of brighton with plenty to do.You could allso eat an evening meal at the hotel which what i saw looked really good for the price. Areally must and we will go back again very soon .


dei and theresa

  • Stayed: June 2014, travelled with friends
    • Value
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Thank debra e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NewSteine, Manager at New Steine Hotel, responded to this reviewResponded 3 July 2014

Dear Guest,

Thank you so much for staying with us recently and for your lovely comments regarding your stay. We are so delighted to hear that you enjoyed yourself and it was a pleasure having you with us.

We do hope that you can come back and visit us again sometime and indeed it would be wonderful if you joined us for dinner in our on site Bistro the next time you are in town. Don't forget that we also offer some very good deals on dinner inclusive, if you choose to book directly with us!

Kind Regards.

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Reviewed 1 July 2014

Asked for an upper room with a view. We got the top floor, double room with a single. Really clean room. The view was of the top of houses and the Brighton Wheel. Pretty nice really. The shower needs updating and the shower head replacing. But other than that the place was great. Parking was ok too. They give you a voucher to park on the street for £7.50. Most places in Brighton are 18-20£'s.
Found staff at check in to be really friendly. The hotel is close to all Brighton's attractions. We would come again.

  • Stayed: July 2014, travelled as a couple
    • Value
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Thank Spydog007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NewSteine, Manager at New Steine Hotel, responded to this reviewResponded 3 July 2014

Dear Guest,

We are delighted to hear that you enjoyed your stay with us and thank you very much for taking the time to write about it.

Please be assured that we have passed on your maintenance comments to our management team, who will make sure to follow up on any improvements necessary.

It was a pleasure to have you with us and we look forward to seeing you again soon!

Kind Regards.

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Reviewed 30 June 2014

Very clean and well decorated. The family room sleeping 3 was lovely and spacious. Only marred by the view of a white wall out of both windows. Breakfast was good but only if you totally explained what you wanted. I asked for poached eggs on toast. I got one egg on a plate and two halves of toast in a basket. It was however very nice. We had it cracked by day two. Pancakes gorgeous!! Extremely friendly especially Jane. Would definately go back. Location beautiful and a stone throw from the beach.

Room Tip: Ask what your view would be!!
  • Stayed: June 2014, travelled on business
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Thank karen c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NewSteine, Manager at New Steine Hotel, responded to this reviewResponded 3 July 2014

Dear Karen,

Thank you so much for taking the time to review us and for all your lovely comments. It is always a pleasure to know that our guests enjoyed their stay with us.

We are sorry that you did not enjoy a view of the sea from your room during your stay. Indeed our rooms on the top floor of the building do have a safety wall in place and due to regulations, this is not something that structurally we are allowed to change.

However all of our Deluxe Rooms on the lower floors have wonderful views of Brighton seafront and these rooms range from Singles, Twins, Doubles and Family Rooms. Please contact us directly next time you come and we will endeavor to get you a wonderful ocean facing room for you and your family.

We look forward to seeing you again next time!

Kind Regards.

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Reviewed 17 June 2014

I cannot praise this hotel enough, right from the warm greeting by Herve and the team ( along with a complimentary chilled mojito ) to the breakfast the following morning. The hotel ( a converted townhouse ) makes a wonderful base from which to explore Brighton. Located in Kemp Town you are very close to the sea front, and less than 5 mins walk from the pier. I guess most observations have been made before so I will just comment on my one negative. Car Parking. This is beyond the control of the hotel and only street parking is available. You have to be lucky to find a space and if you do it is fairly expensive. You may purchase a ticket from reception for around £7.00 which does give further scope to park in certain zones close by. Just something to factor in when planning a break. But altogether most pleasant ............ thank you to the team, and yes the breakfasts are seriously good.

Room Tip: Ask for a room that affords sea glimpses.
  • Stayed: June 2014, travelled as a couple
    • Value
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Thank Onlinewilly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NewSteine, Manager at New Steine Hotel, responded to this reviewResponded 20 June 2014

Dear Guest,

Thank you so much for your kind review. We are absolutely delighted to hear that you enjoyed your stay!

Indeed parking in Brighton can be problematic at times, both for visitors and residents alike. As you mentioned however, we do offer 24 hour parking vouchers at the reception and these often prove to be much more cost effective for our guests. A tip for all is that it can often be much easier to find a good parking space if arriving slightly earlier in the day.

It was a pleasure to have you with us and we sincerely look forward to seeing you again soon!

Kind Regards.

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Reviewed 16 June 2014 via mobile

Other beds are springy but comfortable to some extent. The toilet for the single room is a little far away from the actual room. Wall is thin. Can hear people laughing next door. Nice garden view. Breakfast is awesome and very healthy. I like how close it is to the sea but not directly next to the sea.

Stayed: June 2014, travelled with family
Thank Hanlin X
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NewSteine, Manager at New Steine Hotel, responded to this reviewResponded 20 June 2014

Dear Guest,

Thank you very much for staying with us recently and for taking the time to review us. We are delighted to hear that you enjoyed our breakfast and that you found us to be well located off the seafront. Indeed in the past, we have found that being situated in the heart of Brighton's Kemp Town has made us popular to both business traveler's and holiday makers alike.

We do regret that you were not entirely comfortable in your room. Please be assured that all of our mattresses both double, single and king size are of standard size (ranging from 90-160 cm). Our housekeeping team are vigilant in regularly checking their continued quality and durability. It is unfortunate that we were not aware of the problem whilst you were still with us, as we might have been able to help make you more comfortable.

It is true that we do have various single rooms in our property whereby some are closer to their facilities than others. But we do have many single rooms in close proximity to the toilet and if we are aware that this is a preference at the time of booking, then we can usually make sure to allocate you into one of these. Please don't hesitate to contact us directly when booking next time!

Once again thank you for staying with us and we look forward to seeing you again soon!

Kind Regards.

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Additional Information about New Steine Hotel

Address: 10-11 New Steine | Kemp Town, East Sussex, Brighton BN2 1PB, England
Region: United Kingdom > England > East Sussex > Brighton and Hove > Brighton
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
Ranked #49 of 94 B&Bs / Inns in Brighton
Price Range: £51 - £124 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — New Steine Hotel 4*
Number of rooms: 20
Official Description (provided by the hotel):
The New Steine Hotel is an elegant and fashionable five-storey Georgian Townhouse in central Brighton. With a modern design of hotel that exudes warmth and style, a cheap boutique hotel right in the heart of Brighton city centre, with a hint of French influence, the New Steine Hotel offers exceptional value and cheap rates comparable to most hotels but retains the same level of service as any more expensive hotel in Brighton. New Steine Hotel's facilities and budget are suited to both business travelers and tourists alike who want a hotel in Brighton at the right price.New Steine Hotel is a boutique hotel right in the cultural centre of Brighton. Within a short walk of the hotel are the Royal Pavilion, the Brighton Museum and of course, Brighton Pier and Beach. We would class ourselves as a boutique hotel. Why boutique? Well, we are a small hotel with a difference, offering a personal service at reasonable prices. Contemporary, with lasting appeal, a statement in design that exudes warmth and style, delicious French food, wines and drinks, impeccable service 24 hours a day and original art all around you - The New Steine Hotel is all these things, and more.From the moment you walk through the door to our boutique hotel you are pampered and welcomed. Upon check-in your assistant walks you to your room and explains all the facilities your room has to offer. Throughout your stay staff are on hand to assist with any query you may have, and on check-out (after a hearty breakfast, of course), we will ensure you an efficient and memorable departure, wishing you a pleasant journey and hoping you return again soon. A personalised concierge service is at the guests' disposal 24 hours a day for all requirements and needs and each of the bedrooms has been designed to incorporate comfort with modern needs. ... more   less 
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