How this property was given a 4* rating beggars belief. It is a bed and breakfast and not a good one at that. Staff not at all friendly, Jane the deputy manager unable to give a refund for an appalling stay as she didn't have that authority and the Owner/Manager was out of the Country! We were a large group of 5 rooms and the New Stein could not cope. Many many issues with the showers and toilet, eventually having to use a shared toilet that had not been cleaned even though we had paid for ensuite. When I took up our issue with the owner/manager he was extremely rude, and fabricated there issues with us to prevent a refund. DO NOT STAY HERE if you are looking for good hospitality you will not receive it.
- Official Description (provided by the hotel):
- The New Steine Hotel is an elegant and fashionable five-storey Georgian Townhouse in central Brighton. With a modern design of hotel that exudes warmth and style, a cheap boutique hotel right in the heart of Brighton city centre, with a hint of French influence, the New Steine Hotel offers exceptional value and cheap rates comparable to most hotels but retains the same level of service as any more expensive hotel in Brighton. New Steine Hotel's facilities and budget are suited to both business travelers and tourists alike who want a hotel in Brighton at the right price.New Steine Hotel is a boutique hotel right in the cultural centre of Brighton. Within a short walk of the hotel are the Royal Pavilion, the Brighton Museum and of course, Brighton Pier and Beach. We would class ourselves as a boutique hotel. Why boutique? Well, we are a small hotel with a difference, offering a personal service at reasonable prices. Contemporary, with lasting appeal, a statement in design that exudes warmth and style, delicious French food, wines and drinks, impeccable service 24 hours a day and original art all around you - The New Steine Hotel is all these things, and more.From the moment you walk through the door to our boutique hotel you are pampered and welcomed. Upon check-in your assistant walks you to your room and explains all the facilities your room has to offer. Throughout your stay staff are on hand to assist with any query you may have, and on check-out (after a hearty breakfast, of course), we will ensure you an efficient and memorable departure, wishing you a pleasant journey and hoping you return again soon. A personalised concierge service is at the guests' disposal 24 hours a day for all requirements and needs and each of the bedrooms has been designed to incorporate comfort with modern needs. ... more less
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