My partner and I stayed in the Penthouse Suite for one night, and while the overall standard of the room was good, there are a few things we noticed that could have been improved on.
The door to the suite opened outwards for some reason, thus leading to the possibility of it's becoming obstructed - not something you want to have happen in an emergency. There was also no door stopper, leading to damage to the wall. There were no evacuation instructions on the inside of the door (something I've never before encountered on either side of the Atlantic) and also no "welcome pack" in the room to tell you about room service, laundry, hotel amenities, etc. (again, the first time I've ever encountered this omission). Nor was there the usual "Do Not Disturb" sign for the door.
The view from the windows was great, but only if you kept them open - they definitely needed a good clean and someone could have done with removing the cigarette butt stuck to the outside window ledge with chewing gum! The cleaning was also substandard in the bathroom - the ledge above the sink was filthy.
For some reason the hot and cold taps were not marked, something we both thought could be potentially dangerous, especially to visitors from countries where cold is not on the left as it is here. A proper shower curtain would not have gone amiss either, as someone else here has noted. Ours was not a wet room but a fitted bathroom, and the slender screen provided didn't stop a lot of water from spraying everywhere. The shower also isn't designed for anyone over 6 ft.
The four poster bed, while again very comfortable, had no canopy on it at all (contrary to the photos we had seen of the suite). Not much point in it being a four poster really, then!
The hotel is in a prime location, on the seafront right by the pier and with various bars etc. in the neighbourhood, and consequently gets very noisy at night. There is no air conditioning in the room (that we noticed) so the windows either have to be open in hot weather (and noisy) or closed. Even then, because they are not double-glazed, they let in a fair amount of noise - earplugs are definitely recommended if you want to stay here!
The hotel lift is apparently a recent addition and is not for the claustrophobic. The sign on the inside specified a maximum of four persons, but to be honest you'd have trouble getting more than two in at once. We had to spend time waiting in the bar on our arrival as the lift was being serviced, but were provided with drinks on the house.
When we enquired about room service we were told that food was only available until 7pm, when the kitchens shut, but that pizza could be ordered from nearby. Not quite the 24-hour impression it gives on their website. Breakfast was continental (and very good) but if you wanted full english you had to wait until 11am, when the chef got in - hardly the time for breakfast and also the exact opposite of their website claim.
Although the above may seem like insignificant things, they did detract slightly from the experience. But it isn't all bad; the staff were uniformly polite, friendly and helpful, the Penthouse Suite was roomy, airy, bright and well furnished, the food was good and the view magnificent.
At £150+ a night, the Penthouse isn't in everyone's budget, so whether the other rooms had similar problems as we've noted above I couldn't say.
- Official Description (provided by the hotel):
- On the seafront, in the heart of vibrant Kemptown, opposite Brighton's famous Palace Pier, the Amsterdam Hotel offers award-winning accommodation and free Wi-Fi. The Amsterdam Hotel offers a selection of large, newly decorated rooms to suit all budgets. All rooms have a large en suite walk-in shower room, a flat-screen TV with Freeview digital channels, and tea and coffee making facilities. Some rooms have stunning views over Brighton's famous pier, the beach, and the seafront. Light and airy, the stylish and contemporary bar was completely refurbished in 2014. Looking out to sea, the bar has a large outdoor terrace, a big-screen music video system and free Wi-Fi. In the mornings, guests can purchase continental or cooked breakfast at the hotel. In the heart of Brighton's vibrant scene, the hotel is close to all of the amazing restaurants, friendly bars, theatres, shops and, of course, the exciting nightlife. ... more less
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