I booked a weekend getaway for my family at a charming studio on the marina. The facilities at the marina itself and office staff were a big disappointment. After parking at the multi storey car park as instructed, we realised the lift was unavailable and has to lug my one year old and her buggy up three flights of stairs! Picking up our holiday rental keys from the marina office proved to be a nightmare as we were first told they didn't have any keys for us, ( not what you want to hear after a two hour drive), then an agonising hour and several phone calls later, the keys, which were very much in the office, were apologetically handed to us.
The bunch of keys included a fob which can be used to enter and leave the office area. After handing in the keys when we were leaving, I requested the staff to unlock the gate so I could wheel the pram out, I was told I just needed to press a button at the gate and it would open up. Said button proved to be non existent, and some kind passers by helped me out. Really appalling! I would never stay in the marina area again.
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