Stayed here with my parents and was not impressed from the very beginning - we came in and were greeted by a 'senior receptionist' (surely this would imply she knows what good customer service is?!) who asked for our name - we told her and she immediately said 'you can't check in till 3', even though we rung from Australia and checked on booking.com where both said 1pm, we also reconfirmed this by calling a few days earlier and again they said 1pm. We explained all this to the lady who was so extremely rude saying we made it up because no one would tell us 1 when the check in time was 3, so we're liars. All three of us were appauled that she would actually tell us we were lieing - even though we had documents showing we were told this. We then demanded to be let into our room as we had planned our train ride around this time and did not want to sit around for 2 hours in the snow - she told us she would check if one was available the same as we had booked and she then told us there was one.
Eventually we got into our room and it appeared that she was a liar - she had told us that as we had ordered an extra bed it would have to be put up, but when we got into the room it was already there, so it appeared to be the room we had originally asked for... perhaps she just didn't want to let us in??
The room was big and had a stunning view over the beach as requested but it STUNK. It smelt like smoke and staleness. It was very bare and empty and there were huge structural problems where the rain had come in from the roof and split the walls and lifted the carpet. The window barely opened and the bathroom was clean - but far from spotless.
It took ages to get to sleep because there were constantly children run up and down the hallways and when we rung reception to complain they told us it wasn't there problem and there was nothing they could do...
Breakfast was average, service was poor - staff seem disinterested and at times, bored.
I would never stay here again and tell people to stay away!
- Official Description (provided by the hotel):
- At the Queens Hotel in Brighton, you will receive a warm welcome from our friendly and professional team, one which will ensure your stay with us will be a truly memorable experience. The Queens Hotel Brighton overlooks Brighton Beach, the famous Brighton Pier, and promenade. The area comes alive at night with various restaurants, pubs and clubs situated around the area. The hotel has a large leisure club with Pool, & Sauna as well as 20 cardiovascular & 10 resistance machine as well as a well stocked free weights area & Olympic bench. We also have an in-house spa offering a wide range of beauty treatments & the No1 Bar and Bistro for Breakfast, Afternoon Teas and Evening meals & snacks with our Bar open till 1am Sunday - Thursday, & Late on Friday and Saturdays. We also have 14 fully serviced apartments that are an ideal option for your Brighton getaway ! ... more less
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- Also Known As:
- Queens Hotel Brighton