The Queens hotel is in a great location and on first sight is generally impressive. The staff were friendly, the lobby clean and the bar was staffed with bar people who seemed to actually care about the customer experience which is a very welcome change!
We had picked this hotel as it is close to lots of attractions and my wife being 8 months pregnant is not able to walk around as much as normal. This aspect of the hotel was great but sadly other issues really let it down.
Firstly, the room was tiny. We paid for a double room but this room (415) could barely fit us both in and was rather uncomfortable. The tiny window looked out onto the back of a car park or something which again was a bit of a disappointment. The room was clean but rather worn out and there was also a rather odd smell which lingered by the door. The noise at night was also unbearable. Of course, I don't blame the hotel but it really does need to be said that there were people literally screaming outside for several hours from about 1AM to 4 AM. I am a heavy sleeper but it woke me and kept me awake. My wife hardly slept at all. I was also rather worried that the electrics tripped and all the lights went out for some unexplained reason!
Secondly, although wifi was advertised and promised, there was no reception whatsoever on my phone, android or ipad. I did report this at reception but was told that all they could do was to restart the router. They did this but it had no effect and no further attempt was made to remedy the situation. Again, not a massive deal but very frustrating.
Thirdly, the pool was nice and clean and spacious but we had a very upsetting experience there the only time we used it. My wife came out first and got in the pool (as I mentioned, she is 8 months pregnant). When I joined her, she was visibly upset due to the three men who were also using the pool making very loud inappropriate comments about her body to each other. They made very offensive remarks about her size and also her breasts. I was disgusted at this and looked over at them but they made some threatening remarks at us and so we left. It was not something we reported at the time as we did not want to get involved in a load of unpleasant antagonism but it certainly ruined our day. Not really the hotel's fault of course but if these are the sort of people who frequent the place I would definitely steer clear of visiting again.
Finally, the toilets off the main lobby were absolutely filthy. They are old and dirty anyway but on the occasion I used them at least two of the cubicles were very soiled and uncleaned. One of the locks on the other cubicle door was broken and the whole environment felt much more like a rather unpleasant public toilet rather than one in a quality hotel.
As I mentioned however, there were plenty of good points - the breakfast was nice for example. In addition, when the electrics tripped and I phoned down to reception, they dealt with it very promptly. They also acted very quickly when I requested an iron and board for the room. Ultimately however, the experience was just too flawed for me to recommend.
- Official Description (provided by the hotel):
- At the Queens Hotel in Brighton, you will receive a warm welcome from our friendly and professional team, one which will ensure your stay with us will be a truly memorable experience. The Queens Hotel Brighton overlooks Brighton Beach, the famous Brighton Pier, and promenade. The area comes alive at night with various restaurants, pubs and clubs situated around the area. The hotel has a large leisure club with Pool, & Sauna as well as 20 cardiovascular & 10 resistance machine as well as a well stocked free weights area & Olympic bench. We also have an in-house spa offering a wide range of beauty treatments & the No1 Bar and Bistro for Breakfast, Afternoon Teas and Evening meals & snacks with our Bar open till 1am Sunday - Thursday, & Late on Friday and Saturdays. We also have 14 fully serviced apartments that are an ideal option for your Brighton getaway ! ... more less
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- Also Known As:
- Queens Hotel Brighton