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“Disappointing”
Review of Queens Hotel

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Queens Hotel
Ranked #19 of 44 Hotels in Brighton
Rhoose, United Kingdom
Level Contributor
49 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Disappointing”
Reviewed 14 December 2009

We arrived late afternoon after negotiating the lanes car park (£22.50) for 24hrs, not the most prepossessing car park but looked fairly secure. The hotel can only be described as shabby and fading fast, the web site photos have been taken some time ago and from interesting angles. I booked a standard room but for some unknown reason was given a free upgrade, the original room was £115.00 including breakfast. Room 210 overlooked the sea and pier and the main sea front road, the double glazing did little to remove the traffic noise.
The room like the hotel was fading fast, an inspection of the sink, bath and plugholes revealed something nasty which we didn't investigate further. The toilet roll holder had at some time been removed the holes roughly filled and left. Around the shower screen were brown marks and badly repaired flaking paintwork. The bath hadn't been cleaned well, so the luxury of a soak after walking the lanes etc was not an option.
The bed side lamp had the bulb socket broken with bare wires exposed, this was reported on leaving.
On going out for the evening we were surprised to see large gentlemen bouncers on the door, yet on the THistle further up the road no such sights.
Being in the front we didn't suffer from late revellers, although traffic noise was a problem, I dread to think what a standard room is like.
Breakfast was served in a cheerless room which must double as something else, coffee almost undrinkable with no discernable taste and served in canteeen style mugs, the cooked breakfast wasn't bad but scrambled egg probably good for polyfilla. The bacon had that strange "european" taste, however if so inclined you were able to have as much as you wanted.
We never got to the "Spa" which may well have been a blessing in disguise.
In conclusion we felt that Brighton had a certain sleazy air about it as did the hotel, it needs a revamp and is certainly not worth 4 stars. Having stayed in many european cities and China this is the only place that we didn't feel comfortable at night.

  • Stayed December 2009, travelled as a couple
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hooligans13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Croydon
Level Contributor
53 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 148 helpful votes
Reviewed 14 December 2009

We stayed here as we were going to a concert at the Brighton Centre, and the location was perfect, only a 5 minute walk to the venue.

When we arrived we where checked in quickly, the reception staff were really helpful and explained about all the facilities.

The room was OK, it was a bit small but fine for just one night. It was clean but was a bit cold even with the heating on, which explained why the wallpaper was peeling off and black patches caused by damp.

The bar area was nice and the staff were good, 2 cocktails for six pound was a good start to the evening.

The hotel has also got a fitness centre with a pool, gym, sauna etc, although we didn’t use it.

The breakfast was good, buffet style with hot and cold breakfast available, very good selection.

We paid £55 for the one night stay bed and breakfast, I think this was a good price for the location and even better if you use the facilities.

All in all we had a pleasant stay, and would return.

  • Stayed December 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AngelaThompson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 December 2009

I was there in June last year with 7 friends. great location!
The room was not very clean. We booked the room for 4 but fortunately only 3 of actually stayed in that one because the another bed wasn't the real bed. it was just a sofa with some additional part. its surface wasnt flat and some parts were hard which i dont think it's comfortable to sleep at all. btw the room was quite spacious.
The important thing is that there was no air-con. It was v hot when we were there!
it might b ok if u go during winter.. there shud b heater.. im not sure though..
One of my friends stayed in a double room on his own and the room was on the 1st fl.
the view of his room was lots of bars so its not v quiet at night.
Please ask for sea view!

  • Stayed June 2009, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gillian011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
England
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 10 December 2009

We booked a last minute pre xmas shopping trip. We wanted a clean convienient base to shop and enjoy a bit of quality time together!
We got what we paid for. A good price for the room, it was clean and functional. The staff were friendly and efficient and the hotal was situated perfectly.
The only slight niggle is the price of parking. It is crazy to pay a third of the price of the hotel (inc breakfast) to park the car! But thats the way of the world thse days isnt it???

  • Stayed December 2009, travelled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Christine6776
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 6 December 2009

We booked a sea-view room via the hotel website, and paid £230 for two nights. There were several other hotels offering cheaper deals for the weekend, but based on the hotel website and reasonable reviews on tripadvisor.com we selected the Queens.

Although the room (104) was a good size, with a comfortable bed, it was rather shabby - a large water stain on the carpet under the radiator, another by the bathroom, a large scrape on the wallpaper, the grout/sealant in the bathroom poorly maintained, and the toilet roll holder not securely attached. The windows didn't seem to fit very well, and with the weather this weekend the draughts were very noticeable when using the armchairs by the window.

The communal areas (between the lifts and the first floor rooms) were shabby - dirty/marked doors between lift and corridor, hazard tape on the carpet on the steps. Carpet on the stairs worn, pulling away from the carpet strip in places.

Pretty much every time we came into or left the hotel over the weekend, we had to traverse a cloud of smoke from staff and guests smoking on the step immediately outside the main doors.

The maintenance of the exterior looks poor with rust stains, cracks and peeling paint all noticeable from our window or at street level.

On Friday evening we met with a friend for dinner in the "bistro". The food was rather disappointing, the service more so. Although our order was taken promptly and politely, after that it was as if we no longer existed. We had to go to the bar to order drinks and to ask for dessert.

We asked for a dessert menu, the waitress said they didn't do desserts, then said they might have some ice cream (i.e. from the kid's menu). Doesn't really fit with the label "bistro"!

When clearing our drinks and the one dessert we had, the waitress dropped everything, spilling ice cream over me, and showering me with broken glass. I stood to shake the glass from my clothes, and as there was ice cream and broken glass all over the floor we had to move tables. She did get me a cloth to wipe the ice cream from my top, but if she apologised it was inaudible, and she offered no compensation (e.g. take the ice cream off the bill, or offer a drink).

On Saturday as we went down to breakfast the maid (who was servicing a nearby room) asked if she should do our room, we asked her to do it later, as we would not be long. When we came back (less than 30 mins) the room had been serviced - my point is that if she only takes this long it's unsurprising that the rooms look poorly cared for.

The breakfast layout does not seem very effective, lots of "traffic jams". We thought the range offered was rather limited - e.g. only one style of eggs. On Sunday no croissants or pastries were available.

On Saturday evening we dined out, on our return we, and our friend, anticipated being able to have drinks in the bar, but the volume of the music from the basement suite was such that it would not have been possible to have a conversation. There was no indication on the website that they run a club in the basement on Saturdays, although we are not sure if this was a club night or a private event. Whatever it was, the volume was very intrusive in the communal areas, and thus impacting on other guests and the ability to use the hotel's facilities.

On both Friday and (to a greater extent) Saturday the bass from the music downstairs bled into our room.

On checkout we were presented with an extras bill of just over £108. This was a surprise - as we had only used the bar/bistro once, and charged £67 to the room, so we knew this was incorrect. When we looked at the signed receipts there were three that were not ours, the signatures bore no resemblance to ours!

When we queried this with the girl at reception she spoke to her male colleague saying "they don't remember signing for these, only for this one". I challenged that, saying that it was not a question of not remembering, but that the items were not ours, and therefore we would not be paying for them. Her colleague advised her to just charge us for the one we had actually signed for. At no point did anyone apologise to us for the hotel's error, rather the assumption seemed to be that we had been too drunk to remember!

Overall it was a rather disappointing experience, and not value for money. It's unlikely we'd stay again unless it was heavily discounted. On a positive note, the gym and the beauty parlour were both good and convenient.

We have emailed our concerns to the general manager

  • Stayed December 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank J-and-M-on-tour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
East London
1 review
Reviewed 3 December 2009

I was taken to this hotel for 2 nights by my partner as it was my birthday. On arrival The outside decor and presentation did not look very inviting . We entered the reception and it looked very nice and we got a warm and helpful welcome. The bar and restaurant has a very modern and stylish look. It looked lovely in the evening with lit candels and some blue lights, very cosey!
This hotel is situated in a great place, right on top of all the little shops, the pier, pubs, clubs, restaurants and eveything that Brighton has to offer.
The room was basic, nothing special but was nice. The bed was very comfortable and the bathroom had a lovely shower. Very clean.
Some negatives were that the wallpaper behind the radiator was peeling, didn't look very nice, there was brown tape on the window frame again didn't look very nice and the radiators came on when they felt like it.
Unfortunately while we were getting ready on the first evening we were suprised by a deafening fire alarm going off! To our horror we chucked some clothes on and heared a knock at the door. Wanting to come in was some hotel staff and firemen who looked very nervous, ''is everything ok, you must go down stairs at once'' ''yes i said, why what have we done?''
We were then told that the hairstraightners (GHD's) my partner were using had set the alarm off! and that this usually happens with hair tongs. Would have been nice to have been told this prior to coming to the hotel as it was a great inconvienience!! My partner was not impressed at all.
Facilities were ok, the small swimming pool was nice, Sauna and steam was excellent but Mens changing rooms were desperate for some refurbishment, it stank of mould and dampness.
Over all value for money, shame about the fire alarm. Not sure if we would return as my partner would be unable to straighten her hair!

  • Stayed December 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CanningTowner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 1 December 2009

Stayed over a Sunday night when the south coast was being battered by storm force winds.

Would agree with the general sentiment of most comments below - from the outside, it looks a little shabby, but the interior is very acceptable. It's looking a little worn in places, but very clean.

The staff are excellent - very helpful and friendly. The room we had booked with a sea view was exceptionally loud and draughty - but that is with the caveat of the gale force winds outside. Still, would expect slightly better insulation for a sea-facing window. Spoke to reception, who couldn't have been more than helpful, and who changed us to a room with better windows.

Having stayed at some hotels where the staff treat you as if you are doing them a favour, it's a delight to stay somewhere where you are acknowledged as a fellow member of the human race! Keep it up...

Spa - basic, but clean and functional. Changing rooms a little cramped, but swimming pool ok, and nice steam room and sauna.

Location - couldn't be better for Brighton's top spots. Wind and rain were keeping people inside, so can't comment on other reviewers notes about drunken revellers.

Breakfast, contrary to previous reviewers, this was fresh, good amounts. I could see how on a busy day it might have too few tables. Due to the weather not encouraging us to go and explore the previous night, we ate in the hotel - good food, good service.

Would I stay here again? Definitely.

  • Stayed November 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Phil K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Queens Hotel

Property: Queens Hotel
Address: 1-3 Kings Road, Brighton BN1 1NS, England
Region: United Kingdom > England > East Sussex > Brighton and Hove > Brighton
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 On the Beach Hotel in Brighton
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Queens Hotel 3*
Number of rooms: 94
Official Description (provided by the hotel):
At the Queens Hotel in Brighton, you will receive a warm welcome from our friendly and professional team, one which will ensure your stay with us will be a truly memorable experience. The Queens Hotel Brighton overlooks Brighton Beach, the famous Brighton Pier, and promenade. The area comes alive at night with various restaurants, pubs and clubs situated around the area. The hotel has a large leisure club with Pool, & Sauna as well as 20 cardiovascular & 10 resistance machine as well as a well stocked free weights area & Olympic bench. We also have an in-house spa offering a wide range of beauty treatments & the No1 Bar and Bistro for Breakfast, Afternoon Teas and Evening meals & snacks with our Bar open till 1am Sunday - Thursday, & Late on Friday and Saturdays. We also have 14 fully serviced apartments that are an ideal option for your Brighton getaway ! ... more   less 
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Also Known As:
Queens Hotel Brighton

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