My husband and I stayed at the hotel this week. On first appearance we were very pleased, it was very attractive and had a nice atmosphere. We were shown to our room by a very pleasant receptionist, unaware that we had to go up two flights of stairs, there is no lift, unfortunate for me as I have some joint problems. This is the first point I may have overlooked but I had found the hotel's website not very informative and we had, before our arrival, had to make a couple of phone calls about parking etc. Our room was nothing more than ok, a nice big bed but I immediately noticed that the room wasn't very clean, a sticky ring mark left on the bedside table and the bathroom wasn't up to scrutiny. We are not complaining people, so I let this pass, we were only staying one night. Dinner in the Bistro was another disappointing experience, the food was excellent, don't get me wrong, but the staff left a lot to be desired. We arrived at 7pm, as previously booked and told we had to wait as the staff meeting hadn't finished in the Bistro yet. We sat out in the bar area, we weren't sure how long we would have to wait, so my husband ordered drinks at the bar. After about 5 minutes or so other guests were going in and being seated. No one informed us we could go in, no one had the courtesy to come over and take us to our table. We were seated and orders were taken, we waited a considerable time for my husband's course whilst we sat with ours going cold in front of us, so much that my eldest son asked two waiters when would it arrive? No apology, just placed in front of him eventually. As I said the food was very good but the bill was another problem. We wanted the bill split between two rooms, we told them this as we sat down to eat but they still put the bills together and then struggled to divide them at the end, we asked at least 3 members of staff if we could have the bill. My eldest son was becoming irritated, but as I said we are not complaining people. This is maybe our fault then. My husband and I tired from the day went straight to bed. This was a complete nightmare. The room was completely overlooked, a window directly opposite in a single traffic lane street, ok., not the hotel's fault but the air conditioning was as noisy as a jet engine at Heathrow! My husband got up and had to turn it off, he just could not sleep - I love cold air but even I had difficulty sleeping with it. Obviously when it was turned off we could hear other noises like seagulls etc., outside which we couldn't before! The bed was rock solid, I contemplated sleeping on the floor, I thought it would have more "give" than the bed. No wonder there is a 24 hour bar for guests, it's probably a more comfortable option than the bed. Breakfast was served by a very curt man, who was a little patronising, my son's girlfriend was very annoyed by his attitude, it was early, 7am and we were the first down to breakfast, but even so. When we checked out the the receptionists, two new ones, were as lovely as the first but tried to charge us twice for the wine we'd had a dinner. We were now becoming tired with the lack of professionalism of the whole place and wanted to get off to our daughter's graduation, but were delayed whilst this was sorted. Definitely, without a moment's hesitation, would not stay there again! Possibly the worst hotel I'd ever stayed in and my husband agreed. Such a shame as we were exhausted for our daughter's special day.
- Official Description (provided by the hotel):
- Hotel du Vin Brighton is situated in the Lanes conservation area, a pebbles' throw from the seafront. Its 49 bedrooms are housed in a collection of eccentric Gothic revival and mock Tudor buildings erected, appropriately by a wine merchant on the site of an old inn. Among many interesting features are a heavily carved staircase and bizarre gargoyles, while the original double-height hall now houses the wine bar and Laroche tasting room. The perfect venue for a picturesque wedding or party is the impressively large and airy Dome room. For the best tankered of local ale, Pub du Vin is one of Brighton city center's treasures with its classic pub dining. Out with the Brighton hotel is the wonder and inspiring town itself, with quaint streets dotted with fabulous shops, and of course the famous pier and promenade. ... more less
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- Also Known As:
- Du Vin Brighton
- Du Vin Hotel
- Hotel Du Vin Brighton