Stayed in room 9 at the neo at end of June for two nights, having seen the website state their telephone prices would beat online quotes, the staff member I spoke to followed through on this. Paid £85 per night inc breakfast (which were amazing). A slight concern that the confirmation email never arrived was fine on arrival as we were booked in. Do note that the reception isnt staffed 24hours however and we arrived at 8pm, with an hour to spare, its probably worth a call if you're likely to be checking in late.
Very friendly reception (from Lauren?) on arrival, she was lovely to chat to throughout the whole of our stay and stood out as giving excellent service. We only briefly spoke with another staff member who went out of her way to make drinks we wanted at the bar. Given that the hotel is so small, it was clear that the staff knew who each guest was and made the effort to talk, without this seeming false or too much.
Room 9 is top floor and as had read on previous TA reviews, many stairs to get there which was ok by us, but rooms lower down might be suitable for different people. Our room was nicely decorated and bed was very comfy, the pillows were so good I want to source my own! Bathroom decent with shower over bath and nice smelling toiletries (in eco friendly refillable containers not minitures). There isnt much room in room 9 apart from the bed which i get the feeling is replicated in these rooms on top floor, whilst this wasnt a particular problem, it is something to note. A couple of attention to details could improve the room whereby tiling needs replacing on the unit edge in the bathroom and also some damp marks on wallpaper behind bedside lamp. These didnt spoil our stay but would benefit from rectifying. This room got a lot of sunshine which was lovely but also very warm first thing in the morning, the solution to open windows however invites the local seagulls early morning cries!
Breakfasts have been mentioned in other reviews, so I shant repeat but definately a highlight, especially the pancakes, yum! The breakfast room is at the front and sun shone lovely into here, with morning papers to read. The room was used for an outside function on both days, which unfortunately meant couldnt laze around much past 9.30am.
We didnt try the spa nor use dvd collection, both of which are nice touches, as is the bowl of sweeties out front. The bar area was small but well stocked and able to provide ice buckets and glasses to our room (also free room service before 9pm).
Overall a lovely stay, a small hotel that does well for its size, with great decor and staff.
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