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“Different but noisy” 2 of 5 bubbles
Review of The Neo

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The Neo
Ranked #34 of 98 Brighton B&B and Inns
UK
Level Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Different but noisy”
2 of 5 bubbles Reviewed 2 July 2008

The Neo is one of those hotels that could be special being near central Brighton and the beach. The staff are young and friendly; the rooms are individual with modern designs and comfortable beds; the breakfast is really special with individual attention, quality food and relaxing; the bar is small but with great cocktails.
So, it could be special but the problems are....on a warm night with the windows open the noise is incredible!; the front desk appears not to be staffed all the time so check in can be delayed - 2 hours in our case; the place is showing signs of fraying round the edges, carpets, furniture and fittings are suffering a little. Lastly, and by no means least, car parking near the hotel is impossible - NCP is 10 mins walk and expensive. Shame.

  • Liked — Individuality of the rooms and the friendly staff
  • Disliked — Noise at night and no parking
  • Stayed July 2008, travelled on business
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Check-in / front desk
    • 4 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank FrankandMabel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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356 reviews from our community

Traveller rating
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    10
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (70)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Any
English first
kent
1 review
5 of 5 bubbles Reviewed 14 April 2008

I only stayed at the Neo Hotel one night and was very impressed with the friendliness of the staff on my arrival. I had a single room with a small en suite completely adequate for my stay,even had L'OCCITANE shampoo and conditioner which made me feel special.The room and en suite was sparkling clean and the bed was comfort itself,wonderful nights sleep in the quiet ambience. Breakfast was very special with a good range to choose from. I will definitely recommend this hotel. FIRST CLASS..

  • Liked — everything
  • Disliked — nothing
  • Stayed April 2008, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank wick54cl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 22 October 2007

We went to the NEO Hotel for the weekend. After reading the reviews on this website, I wasn't expecting much. However, We loved this little hotel, our room was very good size, the bed was very comfortable. Breakfast is amazing, the location was nice, quite and just 5 minutes away from the Pier and 10 minutes away from the Lanes. Last but never the least, we had the best cocktails ever in the hotel bar from the lovely Mark! the Chocalate and Chilli Martini is a must-try. We even came back to the hotel after dinner to enjoy more cocktails for the very tempting menu! Definitely going back there!

  • Liked — Friendly staff
  • Disliked — No restaurant
  • Stayed October 2007, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
1 Thank MrandMrsMetcalfe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UK
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 bubbles Reviewed 20 August 2007

Its just too expensive for what it is ...
We stayed in room 2 which on a positive note had a lovely big soft bed and great wallpaper. However for £150 there was no bath, the shower head leaked at the top, dodgey tap, really rattling windows and street noise, plus a really annoying loo that if you leant back instantly flushed, not good for the girls! The TV (we didn't use it) looked very old hat, and there was very little storage.
Our friends had room 1 for the same price and it was huge?? We had other friends on the top floor room 9 and the room was teeny tiny and looked like your mates spare room with a portable telly, I think they paid over £100 which was way too much.
On a good note the breakfast is lovely, however we had to wait for over half an hour for it, I think they were incredibly understaffed, but am afraid I don't think thats a very good excuse. The people running the place seemed very nice if very flustered. We were so looking forward to our stay and luckily had a totally fabulous time in Brighton, but this was not due to the hotel!
We stay in brighton at least a couple of times a year so are used to a certain standard at this price. We've stayed at Drakes hotel for £175 and this was commpletely brilliant - go there instead if you have a bit of extra cash spare, the difference is huge.

  • Liked — The tasty breakfast
  • Disliked — Overpriced noisy room
  • Stayed August 2007, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Check-in / front desk
    • 1 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank vernon2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
248 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 222 helpful votes
5 of 5 bubbles Reviewed 5 March 2007

The Neo Hotel was not previously known to me, and the credit for its discovery must go to my very dilligent (and even after many years,still so gorgeous) wife who seems to be blessed with an ability to find the fantastic among the mediocre time and time again.
We spent 2 nights there arriving on Friday 2nd March 2007. The weather was precisely what you would expect of our wonderful country..very windy...and enough rain to satisfy the water companies for the next few years. There was a brief heart stopping moment when we found the entrance door was locked and we didn't think there was going to be a response to our bell ringing. Then at last, salvation in the form of Mark who, as we later found does so many jobs it was a miracle he found time to answer the door at all. More of this remarkable gentleman later.
Check in was flawless and we knew almost instantly that we were in for a treat. The Neo has been created with style and sophistication in mind; class and intimacy go hand in hand here but there is none of the ridiculously out of date attitude or snobbery that other 'classy' establishments still desperately cling to. Indeed , most unusually there was not one single member of staff who let the side down. All of them were quite simply superb.
So..onward and indeed upwards, up the stairs to our room.We stayed in room number 2 and were immediately re-assured on entry that the standards of the decor and the comfort we have come to expect were there in abundance. We particularly liked the wallpaper behind the bedstead which looks Japanese in origin, although on close examination I have never seen so many air bubbles...Would recommend that Steph, the owner uses a different decorator next time.We also liked the whole concept of a treats tray, a small tray of purchasable goodies that included vegetable crisps, which turned out to be very palatable.

Bathroom was gorgeous.Very well lit with a good spacious shower cubicle that is a little larger than average, and a flat head fixed shower attachment that rivals any others we have found anywhere else in the world.
As good as the bathroom was it was in here that we had a few minor criticisms. Both the tap that serves the wash basin, and one of the shower controls too are actually loose and need to be fixed. Also we found some hair in the plug hole of the wash basin and the overflow of the same unit needs a little lime scale remover to make things pristine.There is one fault in design too. The toilet flush is positioned so that if you are sitting and meditating happily , if you lean back the lid if the toilet will actually flush the cistern. Ok, more funny and quirky than annoying..but it really should not happen . Nit picking? Well maybe..but the prices here are not kitten class prices. They are approacing big growling tiger major hotel chain prices. Still worth the brass, but at this level it is not unreasonable to expect perfection.
I have read in previous reports that the rooms are a little noisy..and so they are...but not more so than any other hotel in any town. Remember you are in a grade 2 listed building that still sports the orginal style sash windows. Personally I would prefer these and accept a little more noise than have to look out of yet another blob of upvc. No contest.
I did have marginal concerns about placing a television directly on top of a dvd plaver..rather unusual. Though it was stable enough I do not really think that a dvd player is constructed strongly enough to take the weight of a television. Just an academic observation really .
So..a quick change of clothes and back downstairs to the small and intimate bar. Beautifully designed with a very attractive copper bar it is a very relaxing place for a pre dinner drink or a night cap before bed. It was here that we again met Mark. Not content with being the door man, checking people in and laying tables in the dining/ breakfast room this very multi tasking and professional gentleman is also the bar chap...and my god a good one at that. Any cocktail bar in the world would poach him at the earliest opportunity. He is fun bright, a good conversationalist, AND produces cocktails that are akin to an orgasm in a glass. I don't know what his salary is and with unusual ( for me anyway ) english reserve I was too polite to ask. But for heaven sake Steph...Give him a pay rise. I have never seen a man work so hard at so many different things and still come out smiling at the end of it. If the hotel ever lost him..it would be a loss that would be very difficult indeed to replace. Well done , Sir..a truly outstanding performance all round.
This same level of hard work and multi tasking also can be awarded to Kellie who , like Mark is a true professional. I believe she is assistant manager at the moment. I am sure that she will be a manager before long..
Breakfast...superb...Cooked to order and complimentary newspapers are available while you wait. You can request a Wake Up Cup (although i kept calling it a wake up bomb...too much listening to R.E.M ). Whats in it? Try one and find out for yourself. Its awsome. It is served as a starter while the full english is being prepared. Look out for the sausages. Very tasty, so much so that I felt obliged to turn the tumb screws on Kellie until she told me where they buy them from :))
Thanks also to the staff here in the breakfast room...the slim gentleman who was new( and was egually as friendly when we bumped into him in Brighton later that day ) ..the petite lady from colombia...and the lady from sweden. You all helped to make a great team even better..Thank you very much.
On a foot note..beware of the MOOSE. No..not some sort of eclectic dessert, but a moose head in the hallway just before you enter the breakfast room. The very slim waiter hit his head on its nose on saturday morning...and though I thought..'ha..that would never happen to ME' it most certainly did the following day. I am still not convinced that there is not a secret buzzer in the nose that activates in the staff rest quarters every time some one walkes into it. :):).
So there you have it...certainly not the cheapest..but if you want something that has innovation, charm, and excellent staff, you would be hard pushed to find anything better.

Stayed March 2007
Helpful?
1 Thank Electricwarrior
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
59 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
4 of 5 bubbles Reviewed 29 January 2007

Spent the weekend in Brighton at the end of January and chose the Neo on the basis of Tripadvisor reviews. We had room 8 which was beautifully sumptious with it's red and gold chinese wallpaper and low hung tassled lampshade. Bed was extremely comfortable, apparently they have the same ones as at the Savoy!

No niggles really. As previously stated, breakfast was delicious and filling and the staff friendly. The hotel does look really lovely with its gorgeous wallpapers and the website was helpful in deciding on a room.

As those who have stayed in room 8 have already said, it is extremely small being on the top floor (a lot of stairs!) but thanks to Tripadvisor I already knew this so wan't too shocked at the compact nature of the room. Fine for the weekend though and the small bathroon is perfectly formed with L'Occitaine goodies and lots of towels. The kimonos are fun and are a nice detail.

All in all a lovely place to stay for a weekend. Just don't take a lot of luggage!

  • Liked — Lovely decoration, beds and breakfast
  • Disliked — Teeny room!
  • Stayed January 2007, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Xanadustar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
United Kingdom
Level Contributor
84 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
4 of 5 bubbles Reviewed 31 October 2006

We stayed at Neo for 2 nights as a birthday break. Our room (number1) had great wallpaper, lots of cushions, big windows and comfy bed.
When booking and asking for room advice we were told the ensuite was small - and they were right - in fact possibly the smallest bathroom I have ever seen! But it did the job.
As other reviewers say - the breakfasts are great - fresh smoothies, fab toast and ungreasy cooked breakfast.
However when getting away, the most important thing to us is relaxation and sleep. After all Brighton has lots of great cafes for breakfast stops. Both mornings we were woken by what sounded like bottle collections. Perhaps Room 1 suffered more than some of the other rooms due to its frontage and large windows.
Also on the first morning we were woken at 3am by a group of male guests shouting in the corridor outside our room. The hotel does not appear to be manned through the night so this went unresolved. The next morning this group were at breakfast and were loud and intimidating to the other guests. There was a feeling of unease with the other couples as we all sat, unable to talk across the tables. Its a real shame Neo Hotel takes this sort of booking as the second morning was such a different atmosphere as we relaxed over breakfast, chatted and read the papers. Much more the relaxed experience we expected from this hotel.
Would I stay again? Although good rooms and location, its the smaller details that stopped this being an extra special stay. After all theres lots of places to stay in Brighton ...

  • Liked — breakfast quality
  • Disliked — large male group booked in on first night
  • Tips/Secrets — ask for quiet room
  • Stayed October 2006, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Check-in / front desk
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank ,,,,
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Neo

Property: The Neo
Address: 19 oriental Place, Brighton BN1 2LL, England (Formerly Neo Hotel)
Region: United Kingdom > England > East Sussex > Brighton and Hove > Brighton
Amenities:
Beach Pets Allowed ( Dog / Pet Friendly ) Room Service
Hotel Style:
Ranked #34 of 98 B&Bs / Inns in Brighton
Price Range (Based on Average Rates): £
Hotel Class:4 star — The Neo 4*
Number of rooms: 9
Reservation Options:
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