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“Good time in Brighton, just wouldn't return here”

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Ibis Brighton City Centre Station
Ranked #11 of 43 Hotels in Brighton
Certificate of Excellence
GreenLeadersBronze level
Reviewed 30 January 2014

We stayed for 2 nights for a family members wedding. When we arrived there was a mix up with the rooms and the staff took over an hour to fix the issue. They had got 2 people called Dave mixed up. Unfortunately, thing's didn't improve. The bed was hard and uncomfortable and the 'bathroom' was like a portaloo fixed into the corner of the bedroom. No hand towel was provided (probably a simple error) and a funny smell was coming from the toilet too - not me, honest! After going out for a meal on the Friday night, we headed back to the hotel and asked for a drink, so we could chat to the new people we'd met. Despite them advertising a 24 hour bar we were refused service. In my opinion, this place isn't managed well at all and although comparable to other hotels in Brighton, it isn't good value for what you actually get. I will add that the breakfast was good and worth the extra you have to pay for it. A bad overall experience though, in an otherwise brilliant Brighton.

  • Stayed: January 2014, travelled as a couple
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6  Thank DPainter01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dominic S, General Manager at Ibis Brighton City Centre Station, responded to this reviewResponded 25 February 2014

Dear Guest,

Thank you for posting your review on Tripadvisor. I was very disappointed to read that we were not able to deliver on our usual good standards of service and for this I am truly sorry. Thank you once again for your very valuable feedback. Kindest regards, Dominic Sauls

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,127 - 1,133 of 1,540 reviews

Reviewed 27 January 2014

My fiance and I spent a weekend celebrating in Brighton. We left the train station and barely had to look for the hotel as it was about 100 yards away from the station, which was ideal as we didn't have to trek our bags very far. The hotel was clean and inviting. The staff were very nice, although we didn't really have too much interaction with them over the weekend. The checking in process was simple and quick. The standard of the room was really nice and clean. No complaints regarding the cleanliness, size of the bed or bathroom. Our only issue would be that there was not an iron in our room, however we chose not to chase this up with the hotel. We felt that the price justified our stay regarding the appearance and location of the hotel. We chose to eat breakfast in the town and felt that the breakfast prices given by Ibis were of a similar price, thus not extortionate should people eat there. We would stay here again.

  • Stayed: January 2014, travelled as a couple
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Thank David_Cull
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 January 2014

We had another great stay in Brighton thanks to the Ibis. There are other hotels which may be more luxurious and closer to the sea but this hotel is clean, comfortable and the staff are fantastic!
On checking in I asked for a room on one of the higher floors and got one on the top floor. The room was a decent size and had a very large, separate bathroom which I was surprised at. Some of the other rooms have "pod style" bathrooms so we were pleased with that.
The bed was large and comfortable with extra pillows if needed.
The only annoying thing was the clock underneath the tv which lit the room up at night. It was easily fixed by placing the food menu in front of it though.
All members of staff that we came into contact with were really friendly, polite and helpful. The guy who checked us in was fantastic.
Breakfast was delicious with a great choice from hot buffet to cereal to pastries to continental. The guy from the kitchen was really friendly too. He chatted to everyone at breakfast making sure everyone was happy and enjoying their stay.
We will definitely be staying here again the next time we are in Brighton!

Room Tip: Ask for a room on the top floor for a quieter stay. Room 1007 has a really big bathroom!
See more room tips
  • Stayed: January 2014, travelled as a couple
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Thank John P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 January 2014

Lovely clean modern room, helpful friendly staff and nice breakfast! Parking is reasonable too, hotel have a discount with NCP brining the charge for 24hrs down from £25 to £13. We would definitely stay again.

Stayed: January 2014, travelled as a couple
Thank Simone T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 January 2014

stayed at the ibis in December and was overwhelmed at how much we enjoyed our stay. The staff were friendly, the food was great and the rooms were clean and modern. Great location next to the station. Next time we visit Brighton we will definitely be back. Thanks

  • Stayed: December 2013
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Thank clem6616
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 January 2014

  • Stayed: January 2014, travelled with friends
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Review collected in partnership with Accorhotels.com
Thank Lori D
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 21 January 2014

  • Stayed: January 2014, travelled solo
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Review collected in partnership with Accorhotels.com
Thank 4CeriC
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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Additional Information about Ibis Brighton City Centre Station

Address: 88-92 Queens Road, Brighton BN1 3XE, England
Phone Number:
Region: United Kingdom > England > East Sussex > Brighton and Hove > Brighton
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #11 of 43 Hotels in Brighton
Price Range: £44 - £126 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ibis Brighton City Centre Station 3*
Number of rooms: 140
Reservation Options:
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