From the very earliest opportunity, the hotel showed the utmost attention to service. They could not have been any more helpful or friendly. The staff should be applauded.
The hotel is located just off of St. James Street, so is ideally located for the town and seafront, while being just far enough away to not be in middle of the city.
I have to say though, that for the nearly £160 we paid per night, the room was disappointing. We stayed in the Elvis themed room, (which was a bit tacky, but we didn't mind that!) The room was extraordinarily warm, even though the windows had been left open, and the weather was particularly British (not that warm.) (We had to leave all of the windows open all 3 nights, with the accompanying sea gull and street noise that this brought.) The room was very cramped, with just enough room to fit the required furniture in, With an unnecessarily large four poster bed (even though the bed was actually just a double, and so not really that big when in it!) The Bathroom was very well appointed and had a lovely shower, but again, was just big enough to be functional, but not comfortable.
The room had thick dust in places (on the structure of the bed, under the bed, on the electric fan, etc. which might have been acceptable in cheaper hotels, but I think not at this price level. (The room had a well stocked and reasonably priced mini bar, a good, though small LCD TV and a DVD player with Elvis DVD!)
The breakfast was one of the best we have had anywhere, all the ingredients were top notch and again the service was faultless. (We even got complimentary Bucks Fizz!)
The hotel offered spa like services which all looked very good and reasonably priced, though we didn't get a chance to use them unfortunately.
So to summarise: Top notch service and staff, excellent location and top quality breakfast, let down by rooms that either need to be better or cheaper.
(p.s. if you are driving to Brighton and staying here or nearby, track down the NCP car park just off St. James (quite hidden and not sign posted), as it is only £10 for 24 hours parking, and is much cheaper than parking on the road or in the city centre.)
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