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“Again, fantastic. Thank you.”
Review of Grey's Hotel

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Grey's Hotel
Ranked #16 of 94 Brighton B&B and Inns
Certificate of Excellence
Brighton and Hove, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Again, fantastic. Thank you.”
Reviewed 3 July 2014

I’m writing this review on behalf of my Aunt who has been visiting me in Brighton from the North East for the past 7 years. Every year she visits for 5 days in June to celebrate her birthday and every year has stayed with Terry and Jamie at The Greys. Her opinion of the hotel has always been the same. “Perfect”. As she is now 83 years old, extra special care is always given, from allocating her the same ground floor room (not so good with stairs anymore), exchanging the coffee machine for a kettle before arrival (she loves her tea), extra mushrooms at breakfast (can’t get enough of them) to giving me additional peace of mind that whilst I’m at work, she’s in good hands and being well looked after.
I cannot rate this hotel highly enough and neither can my Aunty Kitty.
Thank you gentlemen. We’ll be seeing you next June for her 84th.
Chris.

  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Chris D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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491 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (69)
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English first
Auckland, New Zealand
Level Contributor
128 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed 1 July 2014

By far the best B&B experience my fiance and I have had. The host greeted us and showed us our rooms and even provided some local knowledge on places to eat, sight see, etc. First impressions were great. The room was very spacious and elegant. Very clean, modern with a touch of the old charm. Loved the room. Yes, if windows are left open noise from the street as well as sea gulls can be heard but the noise isn't that bad and you can always close the windows. We didn't mind the noise at all and slept through it all. Breakfast room is nice and cosy, breakfast itself is excellent. The location of the hotel is superb as well. You can walk to the pier from here within minutes and out into the Lanes within minutes as well. Nice restaurants close by. We found the host to be a very pleasant person. I remember calling him 2 days before we checked in asking for a night's stay only and he accommodated our request, which most other hotels in Brighton refused to do, because of them having a minimum 2 nights' stay policy in place. Not so with this hotel. Grey's hotel - thank you so much for making our stay in Brighton a fabulous one. We will definitely visit again and stay with you. Highly recommended.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank 201Sheila
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Surrey, England
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 25 June 2014

Stayed here for two nights.
Our room was at the top of the house with a lot of stairs (do check if you find stairs difficult!) but very clean and comfortable. Very powerful shower - much better than my one at home! Coffee machine and good quality toiletries a bonus.
Well located within walking distance of the town centre and major sites.
Lovely freshly cooked breakfast with a good cold buffet with cereals, fruits and pastries too.
Very helpful and friendly staff.
Will definitely stay here again if we ever come to Brighton again.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ClarendonP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richmond Hill, Canada
Level Contributor
112 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed 25 June 2014 via mobile

We had the opportunity to stay here and were graciously greeted and made feel very welcome. Our accommodations were spacious. On the east side of town it is a bit of a walk from the train station but less than one block to the beach. Perfect! Breakfast was truly exceptional!!!!!! Crisp clean linens and towels, along with robes were provided. Only suggestion for improvement is to remove carpet as it is getting a little tired. Would definitely go back.

Stayed June 2014, travelled with family
Helpful?
Thank Cindy_49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 24 June 2014 via mobile

Not value for money. Rooms too small; too noisy and cramped. Windows not double glazed so can hear loud seagulls etc outside. Doors slamming frequently. No choice of coffees. The manner of service was also over-familiar to an uncomfortable extent.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank hotelreviewer10167
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
greyshotel, Owner at Grey's Hotel, responded to this review, 30 June 2014
This is actually the worst review we have had in the 7 years we have been open, and is contrary to almost every review that has gone before.

I did discover who wrote this and contacted his partner who had booked the visit. She assured me that she had had a lovely stay and had no complaints at all, but advised me that her partner has difficulty relating to people. This seems to be borne out by the fact he has reviewed 5 other hotels and has only ever given them one or two stars. I was very puzzled that he should interpret friendly as ‘over-familiar’. We find that friendliness is why our guests come, preferring it to the anonymity of corporate hotels.

Our standard double rooms are on the small side, but they are the same size as every other Georgian house B&B in Brighton. We go to a great deal of effort to make guests aware of the rooms they are booking by showing photos AND A FLOOR PLAN of every room on our website. Our Superior rooms on the other hand are amongst the largest and most luxurious in Brighton.

It is worth noting that a no point during his stay did this guest register any dissatisfaction with his accommodation, so it seems very churlish to make such disparaging remarks under the cloak of anonymity.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
Reviewed 23 June 2014

Lovely place, lovely details, super clean and one of the best breakfast rooms , and breafast ,ever
The owner and the staff are very kind and one feels really well looked after.
Un bed and breakfast stiloso, pulitissimo, con una colazione ed una sala colazione stupende, proprietario e personale gentilissimi...esperienza da ripetere

  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank B Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caterham, United Kingdom
Level Contributor
38 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 15 June 2014

The second time I've stayed at Grey's and had a fantastic 2 night stay over the weekend. Lovely, clean rooms with a wonderful breakfast! Even wheat free food for my Mum. Terry & Jamie are so welcoming & can't wait to return next month with my husband.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 13JP-Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grey's Hotel

Property: Grey's Hotel
Address: 11 Charlotte Street, Brighton BN2 1AG, England
Region: United Kingdom > England > East Sussex > Brighton and Hove > Brighton
Amenities:
Free Breakfast Free High Speed Internet ( WiFi )
Hotel Style:
Ranked #16 of 94 B&Bs / Inns in Brighton
Price Range (Based on Average Rates): ££
Number of rooms: 9
Official Description (provided by the hotel):
Grey's is situated in the heart of Brighton, offering luxury accommodation and excellent service at affordable prices. Our rooms are all individually designed and boast flat-screen TVs, Senseo coffee/tea makers, White Company toiletries and white Egyptian cotton bed linen. We are located just 6-7 minutes walk away from the centre and its many restaurants and shops, and a stone's throw from the beach. ... more   less 
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