Despite receiving confirmation that payment had been received for the 6 rooms that I had booked AND speaking to the hotel on the run up to our weekend away on numerous occasions, when checking in the incredibly RUDE receptionist accused me of not paying for three of the rooms as my card was declined and that they had no contact details for me. After extremely long discussions with the receptionist, manager and my bank this was not the case in fact the hotel had just decided to take payment for only three rooms this explaining why it was not flagged up, and I was not informed of any problems by the hotel or my bank. All of this was done in front of the my party of 17 and other guests which was COMPLETELY UNACCEPTABLE. To accuse me of just not paying and suggest that I had insufficient funds in my bank is just disgusting. I have spent over 6 months and thousands organizing this weekend away for my sisters hen do, for it to be completely ruined by an extremely rude receptionist and a extremely incompetent team. The rooms were nothing special and completely overprice. Also despite it being a warm summer all windows were locked!! not restricted!! which quite honestly is a serious fire hazard. This is my second stay at the Jurys Inn in Brighton and after the terrible service and treatment I will not be returning.
- Official Description (provided by the hotel):
- Jurys Inn Brighton is one of the most conveniently-located hotels in Brighton - just beside the central railway station, and is an easy ten minutes on foot from the Theatre Royal and Brighton Dome. It's close to the seaside and perfect for visitors looking for accomadation near the city centre. Jurys Inn Brighton features an all day Costa Coffee bar and a stylish onsite bar perfect for a relaxing drink after a long day of business, shopping or seaside fun. Grab a light bite from the bar menu or alternatively enjoy a delicious meal at our in-house seasonal restaurant which is open from 6:30am to 10:00am for breakfast and 6:00pm to 10:00pm for dinner. Room service is also available. For guests visiting on business, the hotel offers 9 fully equipped business meeting rooms. The hotel features 234 spacious, comfortable bedrooms newly desinged in 2016, accommodating up to 3 adults or 2 adults and 2 children sharing. All bedrooms are furnished with large soft DREAM bed with crisp white linen, spacious and modern bathroom with complimentary toiletries, a hair dryer, flat screen TV with Freeview and Free WiFi. Guests who book direct with us can enjoy Free Premium WiFi, best price guarantee, no booking fees and also earn points and get rewards with our loyalty programme Jurys Rewards. Enjoy a warm welcome, comfortable bedrooms, seasonal menus and a memorable visit to Brighton at Jurys Inn. If arriving by car guests can avail of the public car park adjacent to the hotel at Southern Railway Parking. ... more less
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- Also Known As:
- Jurys Inn Brighton Hotel Brighton
- Jurys Hotel Brighton
- Brighton Jurys Hotel