To start with I'm really not a moaner but feel that unless people leave feedback when something is not right things don't get changed, so I hope the hotel take this a constructive criticism to save future guests becoming disappointed. Myhusband, my 9 year old son and I were staying locally at a luxury lodge and gave up our last night to come at stay at this 'Spa Hotel'. My husband used our rainy day money (as the last 3 days had been rainy with the tail end of hurricane Bertha) on a treat which we were really excited about. We had driven past the impressive gates of the hotel earlier in the week and said how lovely it would be to spend a night at the hotel. My first impression was not great as the grey/brown carpet in the entrance hall, stairs and corridors is tired, worn and dirty. There were stains on the bedroom carpet and the desk was tired and scratched. The dining area in the conservatory is pretty, but some of the chairs were stained and unsightly. We arrived early so took a trip to the Spa which I felt was no more than a step up from a leisure centre. Again the decor is tired and quite dirty (especially the family changing area toilets). The pool was cold and there are only 2 loungers in the whole of the inside pool area and it just doesn't cry out Spa! In fact I go regularly to a nicer Holiday Inn health club! We had booked a dinner, bed and breakfast rate of £200 which included a supplement for our son. We were then charged for our son's dinner on departure and told the rate did not include his dinner! I would not have minded if it had been a fabulous meal but it was not. Fillet steak was good, but my husband and I paid a premium on top of the already paid rate for this. Dessert, chocolate pudding was dry and when asked how it was the waitress just apologised when she saw the dry remnants. It would have been nice to have been offered something else when it was quite clearly overcooked. The one positive thing I can say is that the staff are all friendly and welcoming, but the Management really need to question the rate that is being charged for this hotel or consider some deep cleaning and refurbishment to reflect the tariff. The rooms are far from luxurious and left me very I disappointed. My husband has recently returned home from an operational tour with the armed forces. I can't even say the hotel do military discount! I would not go back - sorry.
- Official Description (provided by the hotel):
- Experience a unique blend of luxury accommodation, great service and fine dining with Bannatyne Spa Hotel Hastings. All 38 rooms are en-suite and many overlook the colourful formal gardens. Every guest enjoys complimentary access to Bannatyne's Health Club and all rooms have free WiFi internet access. The Bannatyne Spa is ideal for bringing that little extra to your stay or relaxing after a hard day at the office. Our team will help you escape, rejuvenate and harmonise body and soul, to cleanse you of everyday stresses and strains. ... more less
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- Also Known As:
- Bannatyne Hotel Hastings
- Bannatyne Spa Hastings