I am amazed by the amount of positive reviews of this establishment. I stayed here recently and have to say it does not live up to any of these reviews or even the pictures on the website. The website images are of lovely looking boutique style rooms, the reality is very different.
The bedside lamps were not the lovely looking ones in the pictures, they were from wilkinsons and had dirty shades. The curtains were falling down and were difficult to open/close. The carpet was grubby. There was dust and dirt everywhere. All the small finishing touches that the owners pretend to pride themselves on were not there, yet are in all the pictures. I feel very decieved as the rooms do not reflect the high standards I had expected.
The room was filthy. There was dust and dirt on the picture frames, grime around the bath, the toilet did not look like it has been cleaned for weeks, there was mold along the window frames and dirt and dust along the skirting boards and even on the door panels! The bathroom smelt damp all the time. The furniture was too big for the room. There was barely any space to move around and despite there being 2 chairs squashed in as well as a desk and wardrobe, (with a less than generous supply of 6 coat hangers to use), the only place to sit was on the bed.
The bed itself was a metal framed one which has seen better days and for the sake of health and safety should really be checked over and all fittings tightened up. It felt very unstable and the creaking noises every time i moved was enough to wake me up. The kettle is the size of an egg cup and had the shortest lead imaginable, when trying to make a brew I had to put the kettle on the floor to reach the plug point. THIS IS INCREDIBLY DANGEROUS!! There was also a travel fridge in the room which I didn't bother using.
The balcony was shared with the room next door and there was 2 chairs and a table provided for all occupants to use. Unfortunately on returning to my room after an evening out I found the couple next door sitting on the balcony right outside my window. Not only could they see right into my room I then had to listen to their conversation for a couple of hours, I really think the balcony should be divided (with a wall or a planter) just so there is a sense of boundries and some privacy between one side and the other.
I did not opt for the breakfast as at £7 per person I felt this was too expensive. There are plenty of places nearby where you can have breakfast for a lot less.
I am really disappointed in this establishment, I really do not think it deserves its 4 star status, its more like a 2 star. I hope that it is reassessed in the near future. it may seem petty to complain about the things i have mentioned but i really believe that it is precisely those things that show the owners lack of pride and lack of interest in their rooms and therefore their guests.
- Official Description (provided by the hotel):
- Alexander's is a family run bed & breakfast situated in the centre of Hastings, on the south coast of East Sussex. Guest rooms provide free Wi-Fi, as well as flatscreen TVs and coffee-making facilities. Many of the rooms also boast views out across the English Chanel. Amenities include tour and ticket assistance and complimentary Wi-Fi in public areas. Self-parking is free. A complimentary breakfast is served every morning in the hotel dining room. The central location means there are a number of restaurants and eateries within walking distance. Alexander's is a ten-minute walk from Hastings Railway Station. Local attractions include the White Rock Theatre and Underwater World. Hastings Castle is less than a mile away, while Hastings Pier and West Hill Lift are within 15 minutes. The High Street is also under a mile away and the historic Old Town area can be reached with a short wander along the seafront. ... more less
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