We arrived on 31 Oct 12. The room was tremendous, spacious and had a great sea view. However, the TV, which was more suited to a museum, had very limited reception. I rang reception, 2.30pm, and asked if anything could be done. According to the receptionist, the hotel TV reception was dependent on which room you occupied. The impression given was this was not a new issue but an ongoing none. On the way to the bar at 5.30pm I enquired at reception again to see if anything could be done about the TV. The receptionist, a different one from the first, stated that the current weather, rain and wind, was adversely affecting hotel TV reception. The receptionist went on to state that their mobile broadband was also being affected. He informed the oncoming duty receptionist of the problem.
We ordered 2 bar meals. When mine arrived it had been cremated (beef burger) – it had been cooked beyond recognition. Additionally there was no salad. The meal was incomplete. I returned the meal to the bar and the meal was taken away. A replacement arrived and was satisfactory.
Additionally, there was no heating of any description in the restaurant or bar area. We had to dine with our jackets/top coats on.
We returned to our room at 7.00pm. There was no water. I rang reception to be informed that the matter was in hand and hopefully restoration of the water would not take too long. I am not sure how too long is measured but when we departed the hotel at 8.30am the following day there was still no water! Over 12 hours. Unable to flush toilets, no water for kettle, unable to wash!
I complained to the deputy manager when departing and a refund of the room cost was offered and accepted.
We have stayed at the Royal Victoria before and felt pampered and well looked after – on this occasion everything fell terribly short of what we expect from the Royal Victoria and Best Western.
- Official Description (provided by the hotel):
- Situated along the picturesque Hastings seafront, the Best Western Royal Victoria Hotel provides high standards of comfort and hospitality. Whether you are looking to explore the offerings of the East Sussex coastline or just want to stay at a quality hotel in Hastings, we are confident you will enjoy your stay with us. This elegant Victorian hotel has tastefully furnished bedrooms and suites, renowned Sea Terrace Restaurant & piano bar and conference & banqueting facilities with views across the English Channel and to Beachy Head. ... more less
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- Also Known As:
- Best Western Hastings
- St. Leonards-On-Sea Best Western
- Hastings Best Western