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“Do not eat there... Food very poor and service is as bad!!!”

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Royal Victoria Hotel
Ranked #4 of 11 Hotels in Hastings
Reviewed 12 August 2014 via mobile

We have often eaten here over the years for carvery and the breakfast. It was on Father's Day this year that we went, also celebrating my 50th birthday. There was about 13 of us, the service was appalling. No one came to carve the meat until we found someone. Veggies were like warm. No Yorkshire apart from aunt Bessie's !!! No one came to our table to see if we wanted a drink or even to see how the meal was. Did complain but no one interested as I did nt complain at the time. Reason for that was, because it was a birthday celebration I did nt want to make a fuss as my relatives were paying and did nt want to embarrass them . Reply back from Katie was , you should have said something on the day!!! Apart from they only has 2 waiters which we could nt find most of the time to say anything .
Go some where else for your carvery.

Stayed: June 2014
6  Thank Kazdaz64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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530 - 536 of 860 reviews

Reviewed 11 August 2014

We booked 14 family lunch, we have been coming to Royal Victoria for many years and have businesses in the Town ourselves.
The manager Mr Christopher Meadows was appalling, he was dirty,rude, completely unprofessional.
Our waitress was lovely but did not have a clue on anything, the plates were dirty( dried on egg from breakfast), food was frozen or packet mix. we were told that we had aunt Bessie's Yorkshire puddings, (cold and late), because the fresh Yorkshires go hard!!!!!!!!!!!!!!!!!!!!!!!!!!
We will never go there again and will certainly pass the word.
We had no apology and were treated as if we were in the wrong, not acceptable.

Stayed: August 2014, travelled with family
14  Thank gartmitchell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 August 2014

I booked over the Internet at a special price £56 for a double room with sea view. The hotel couldn't match the price, I always find this very strange as they could save themselves commission , but there we go!
We took the train to Warrior Square Hastings and from there walked to the hotel. A good ten minute walk, No problem with a small bag but if anything larger then maybe a taxi would be advisable.
We were met by a very friendly Receptionist and given a room on the 5th floor.
The room was very big with all you would expect. It was clean and bright and had a wonderful view of the coast.We felt at home immediately.
The windows were covered with nets and heavy drapes which is a shame as the view was so lovely but I hitched the nets up and it wasn't a problem. I think if they want feed back they would be best to think again about the window coverings as the whole point of having a sea view is to see it.
We enjoyed our one night stay and at the price we paid couldn't complain.
Thank you Best Western.

Room Tip: You have to ask for a sea view if staying by the coast
  • Stayed: August 2014, travelled as a couple
    • Value
    • Rooms
1  Thank FlorenceMilfordHaven
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 August 2014

We stayed in a triple room at this hotel. The room was at the front of the hotel on the top floor and had a wonderful coast line view. The room was very spacious with a large bathroom with a bath. The room was tastefully furnished and the beds and bedding clean and comfortable. There was a lovely writing desk and chair under the window. the wi-fi and television both worked well. It was a bit of a walk to Hastings town centre but the walk was pleasant along the beach front and flat. Staff were pleasant and polite. There is a lift and parking was available on the street at the back of the hotel. Breakfast was a bit expensive but had a wide selection of hot and cold food. A great experience, would stay there again.

Room Tip: Try to get a sea view room.
  • Stayed: July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Thank mollybronte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 August 2014

  • Stayed: August 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western GB
Thank Jill P
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 5 August 2014

Lovely sea front hotel. It was helped by gorgeous weather! Right on the prom, and an easy walk into St Leonards. The staff were most helpful, and the food delicious and very well presented. We had a lovely huge room, room 401. Straight up in the lift, then right outside out door!!

  • Stayed: August 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Champagne27_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 August 2014

We stayed one night & were happy with our stay. The room was spacious & clean, hot water was hot, beds comfortable, TV & fridge a bonus. Breakfast was tasty & plentiful with brilliant views of the sea. We had to park in the street but had no problems finding a space. All the staff we spoke to were friendly & helpful. An easy walk into Hastings & back. This was our second stay & would recommend for the price.

  • Stayed: August 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank SamSurya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Royal Victoria Hotel

Address: Marina, Hastings TN38 0BD, England
Region: United Kingdom > England > East Sussex > Hastings
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
Ranked #4 of 11 Hotels in Hastings
Price Range: £48 - £118 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Royal Victoria Hotel 3*
Number of rooms: 52
Official Description (provided by the hotel):
Situated along the picturesque Hastings seafront, the Best Western Royal Victoria Hotel provides high standards of comfort and hospitality. Whether you are looking to explore the offerings of the East Sussex coastline or just want to stay at a quality hotel in Hastings, we are confident you will enjoy your stay with us. This elegant Victorian hotel has tastefully furnished bedrooms and suites, renowned Sea Terrace Restaurant & piano bar and conference & banqueting facilities with views across the English Channel and to Beachy Head. ... more   less 
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Also Known As:
Best Western Hastings
St. Leonards-On-Sea Best Western
Hastings Best Western

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