Originally I booked a single sea view room for 2nights, £40 per night. I didn't pay for the optional breakfast at £7.50 as I thought this was a bit steep. I rang the same day as I booked online to upgrade the room to a double as my partner was able to join me for the weekend. I was told the only room left was a "compact double" with no sea view for £70 per night which seemed reasonable at short notice. Prior to my booking I had looked at their website and the Trip Advisor reviews and assumed the hotel to be a good choice.
On arrival the exterior looked tired and grubby, no flowers like the website. I was told by the receptionist I had to pay upfront the £100 balance (pls note I had already paid £40 deposit online with the booking) before we'd even seen/ been to our room. We were given a key and told where to go. He (the receptionist) told us nothing about the layout/ facilities of the hotel and seemed disinterested.
The lift was to say the least was tiny and looked to be on its last legs. Being 31 weeks pregnant I was reluctant to get in it but we didn't want to carry our bags up the stairs. The room we were given was absolutely awful, it had a large gap on the front door so people could see in, the ceiling comprised of dirty (some broken) polystyrene tiles of which you would find in an office. There were holes in the ceiling and surface trunking all over the walls to switches. The bathroom water had no pressure, was dirty and it took about 5minutes for the main light to come on. The view from the window was of a roof terrace tip, rubbish and junk, the windows were dirty too. I only wish I had taken pictures of this room but we were so utterly appalled we immediately went back to the receptionist to complain. It was hideous and looked to be unsafe.
Eventually we were told we could stay in another room, a "double room with a balcony and sea view" though only for one night as it was already booked out. This room at first glance was better (but as in my photos) there was no wardrobe just a rail, droplets missing off of the wall light, no telephone as the telephone socket had been damaged (dangerous) one cup, one set of towels, the curtains were two sewn together to make one long curtain, the balcony was small and grotty with a rusty blue chair (covered in bird poo) there was no key for the balcony door (left unlocked) the bathroom lights were not fixed properly, the fan was noisy and dirty, the tiling behind the bathroom door incomplete, something (?) sprayed up the bathroom wall, the shower was dirty, we had trouble getting the plug out of the sink and by the bed what looked to be a damp patch in the making. You could only get into the bed from one side too. This room was not a double and the balcony was tiny.
Being late and exhausted we stayed in this room, luckily the sheets and towels looked clean.
In the morning after much "debate" we managed to get £70 back and after speaking with the Information Centre found a lovely B&B to stay at which was cheaper, cleaner, friendlier and just a million miles better.
We were told by the Lansdowne that they are in fact a guest house although most of their literature and sign states hotel. And the rooms look nothing like their website. Don't be fooled.
We found the staff to be uninterested, the hotel to be in need of some serious investment. I'd love to know what the Hotel Inspector would make of this one?? Especially as the carpet on the stairs wasn't even fixed and was in fact a trip hazard with grips and underlay exposed.
One of the, if not the worst hotel I have ever had the misfortune to stay in. Save you money and stay at a local B&B, better service, safer and better value.
- Official Description (provided by the hotel):
- The Lansdowne is a family run 4**** Guest Accommodation located on the Hastings sea front within a short walking distance to the historic old town and town centre. The Lansdowne is an ideal starting point for both leisure and business travellers. All 28 rooms are non-smoking and en-suite with bath/shower, hair dryer, telephone, free view TV and free WiFi in every room. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, TripOnline SA, Agoda, Book Direct Rooms and Evoline ltd so you can book your Lansdowne reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Lansdowne Hotel Hastings