VERY DISAPPOINTED...... !!!!!!!
DO NOT book a spa voucher from this Bannatynes Hastings hotel/gym, they are very unreasonable when it comes to cancelling and re-booking, especially when it is for a medical reason at no fault of your own!!! BEWARE of calling the head office [-] the call rates are high, and you are put on hold for ages! If you speak with someone get their name, because when you call back they lie and say you didnt call at all and no one knows anything about it!!!! Especially the head office manager Natalie.
I have recently been to other spas/health clinics in Hastings with a better personal service, who actually care about their customers and reputation, and even though they also have a cancellation policy, they appeciate their customers and offer that extra service when you need it!!
DO NOT RECOMMEND THIS SPA TO ANYONE (If you can call it a spa!?.. couple of rooms and hairdressing inside a gym!!!)
My advice:- go somewhere else that specialises in spa treatments only, you will get a better personal experience especially if you need them to adapt to your needs either it being to cancel, or to re-book.
Thank you for taking the time to read the review, its a shame the companies like this let you down and you have to write these things.
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