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“prompt refund for cancelled stay”

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Premier Inn Hastings Hotel
Ranked #2 of 11 Hotels in Hastings
Carlisle, United Kingdom
Level 4 Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“prompt refund for cancelled stay”
Reviewed 17 April 2012

Recently booked this hotel for son and family coming home for a holiday whilst serving in armed forces abroad. Had to cancel due to over complicated and impossible onward travel arrangements (nothing to do with the hotel), and was very glad that I had taken the free cancellation element, despite not believing that I would have need of it when I had made the booking. A very small delay in returning the money, but most likely due to the card and the fact that it was Easter.
Would use that facility again, as it proved worth the extra few pounds.Never sure that these things are going to work, so hats off to them!

Stayed April 2012, travelled with family
Helpful?
Thank Englandalison
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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Traveller tips help you choose the right room.   Room tips (134)
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Biggleswade Beds
Level 3 Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 16 April 2012

We have stayed at this hotel many times before, but this time we asked for a room at the rear of the hotel, which was much quiter, and one of the new rooms which we shall ask for again when we return.
The staff were very friendly and helpfull, and the food in the adjoining restuarant was very good.
Also we had good value by booking on the advanced saver £39.00 per night.

Room Tip: rooms at the rear facing car park, not at the front over looking the road, on high floor
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  • Stayed April 2012, travelled as a couple
    • Value
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Helpful?
Thank babs055
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sovsscotland
Level 3 Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 12 April 2012

Stayed for 3 nights, at Easter and would recommend the Premier Inn, Hastings, party of five, including elderly female, two children ages 5 & 3 years old. We had booked two rooms, one being a family, which was perfect, two single beds out of the sofa couch, all made up and ready on entry. My mother's room was on second floor and was spacious, both rooms were clean and comfortable, housekeeping visited daily and did a great job.

Staff were very professional, cheerful, helpful as always and very child friendly, we did not take the breakfast option this time, have to be honest and indicate we used nearby Sainsburys, which suited our needs and was surprisingly cheaper full cooked breakfasy under a fiver..

Back to hotel, good nights sleep by all of us, no disturbance from external noises, although severe case of squeaky floorboards, once the guests on second floor began moving around noise increased, but we were up anyway... That said, our floorboards were the same so guests below us 'suffered as we did'....

Overall, fair price, £63 per night and when vising relatives again, will be returning to hotel..

Room Tip: Family rooms on first floor, those east facing have semi-restricted views
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  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sovsscotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rochester
1 review
Reviewed 11 April 2012

Could not fault hotel rooms, very, very clean, comfortable,modern rooms. At a very fair price. We paid £63 for the night.

  • Stayed April 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sharon P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hertfordshire
1 review
Reviewed 21 March 2012

We had a great overnight stay in a very comfortable clean and modern room. Very friendly and helpful staff. We were upgraded to a larger room, for the same price. Meals not taken as we were visiting family.

Room Tip: Room away from main road, so little traffic noise.
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  • Stayed March 2012, travelled with family
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Helpful?
Thank CblancaHertfordshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmingham, United Kingdom
Level 3 Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 13 March 2012

Cold room, bathroom dated, tv fuzzy, Buffett curry night food cold. Location good.

  • Stayed March 2012, travelled on business
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    • Location
    • Sleep Quality
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    • Service
Helpful?
Thank s9ele
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly L, Social Media at Premier Inn Hastings Hotel, responded to this review, 15 March 2012
Thank you for taking the time to review your stay at our hotel. At Premier Inn we endeavour to ensure all our guests enjoy a relaxing stay in a comfortable environment and do apologise that on this occasion we failed to provide this. Please be assured your comments have been noted and will be followed up with the Management Team at our hotel. Your feedback is very much appreciated and we look forward to welcoming you back to Premier Inn in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
hampshire
Level 3 Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 24 February 2012

This hotel has very polite and friendly staff. The rooms were spotless as usual, never had a bad one yet at premier inns. Could do with being a bit warmer in the room a bit draughty. Despite building work was going on somewhere this did not interfer with our stay in any way. Plastic had been laid over the hall carpets to trap any mud from the builders I suppose, but all was very clean. Had a good laugh at the contractors leaving there boots outside the room doors. Very thoughtful and considerate. T V a bit outdated not a modern one. My only complaint would be there was no phone in the room.
Friendly staff and food ok in the restaurant.

Room Tip: we were facing side front to reception, not noisy
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  • Stayed February 2012, travelled with family
    • Value
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    • Service
Helpful?
Thank mummyHampshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Premier Inn Hastings Hotel

Property: Premier Inn Hastings Hotel
Address: 1 John Macadam Way, Hastings TN37 7DB, England
Region: United Kingdom > England > East Sussex > Hastings
Amenities:
Bar / Lounge Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #2 of 11 Hotels in Hastings
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Hastings Hotel 3*
Number of rooms: 73
Official Description (provided by the hotel):
Take your bucket and spade 10 minutes' drive down the road to family-friendly Pelham Beach ... more   less 
Also Known As:
Premier Inn Hastings Hotel Hastings

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