I have stayed in a few Premier Inns, and to date this is my least favourable experience.
We were visiting Hastings for a family funeral. After a very long journey through horrendous weather and unfamiliar roads, taking us about 5 hours instead of 3, we arrived at 22.02, to find that the restaurant would not serve us after 22.00. As we did not wish to eat at the suggested 'Macdonalds' we ended up eating a sandwich that we had taken on our journey. We decided that we wanted a drink at the bar, however despite 3 members of staff seeing us standing at the bar waiting, none of them asked us if they could help. Finally one of them came over and served us whilst muttering to 'herself' that she was not signed in to do so.
I would suggest that there are more than 2 tea bags put in the rooms as standard, as for a couple, one cup of tea each without having to go to reception to request more is a little 'stingy'.
Breakfast was ok, however I felt the staff were not professional and their communications between each other were not discrete, quiet or appropriate for a dining room.
The redeeming features of this stay were that the member of Premier Inn staff who was there for our 'check-in' was very polite, and the room was clean.
I suggest that Premier Inn should seriously consider if the Brewers Fayre is good for their business. If I had any power within Premier Inn, I would have managers evaluate the benefits of being associated with this particular Brewers Fayre or have Brewers Fayre staff being trained by staff from Richmond Premier Inn, who were faultless.
I would certainly not visit this Premier Inn again.
- Official Description (provided by the hotel):
- Take your bucket and spade 10 minutes' drive down the road to family-friendly Pelham Beach ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Odigeo, Priceline, Agoda and Premier Inn so you can book your Premier Inn Hastings Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Premier Inn Hastings Hotel Hastings