I recommended this hotel to a friend who was visiting with a friend who needed a wheelchair. A few weeks before their arrival I dropped into the hotel and was disappointed to find that the lift to the ground floor was out of use. I was told that it would be fixed very soon. Well - very soon became three weeks. My friends arrived to find no lift, the hotel had given them the option to withdraw their booking and promised that help would be on hand.
They arrived and found no help. They said they had a temporary ramp but none was present. No one was available to help. it got worse when they reached their room. A free standing cabinet in the bathroom not attached to the wall almost tumbled on her. There were no grab rails in the bathroom. When I phoned to complain on their behalf, I received a lot of apologies but no promise of help. The mouth piece of the hotel was not able to offer any solutions. My friends continued to labour up and down the stairs with one having to carry a very heavy wheelchair with no assistance.
This is a good hotel with a good bar and mostly good food (I would have to say that the ploughman's lunch is very disappointing.with packaged soft sliced bread - really weird in a town with so many artisan bakers)
They have let themselves down with their lack of thought for my friends.
- Official Description (provided by the hotel):
- The White Rock Hotel is not your average hotel. As well as its fantastic location on Hastings seafront, it has a laid back, individual character that is popular with business and leisure travelers alike. We have a friendly cafe-bar; free wifi broad band access; are completely no smoking; and welcome well behaved pets. Minutes from the town centre, opposite the pier and next door to the White Rock Theatre. ... more less
- Reservation Options:
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- Also Known As:
- White Rock Hastings
- Hotel White Rock