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“Please do not stay at this hotel”
Review of Crown Inn

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Crown Inn
Ranked #7 of 7 Hotels in Lewes
Reviewed 20 August 2014

It is a terrible service run by an equally terrible owner
I booked a room online and received confirmation
I went to the Crown just after one and met an awful woman who started to blame the internet service and me for the double booking. She was rude, aggressive and needs training in people skills.
She stated she did not have time to deal with me because she was cooking lunches and was stressed
In this day and age businesses require every opportunity to shine and recommendation is an essential part of success
The pub looked unclean and the reception area old and way passed its sell by date
She was clearly in the in wrong job and I was astounded by the attitude of this person

  • Stayed: August 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
23  Thank Steve P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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45 - 51 of 221 reviews

Reviewed 16 August 2014

We made a booking for 2 rooms through their web site.(August 2014.) Payment was taken from my account and an email confirmation received yet we were turned away without an apology. They even said 'I wish people wouldn't use the internet' (!) Absolutely unbelievable. Looks really dingy inside anyway. I wonder why Lewes Tourist Information don't recommend them?

Stayed: August 2014, travelled with family
16  Thank Clive M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 August 2014

This is the worst pre demolition excuse for accommodation in Great Britain .... Check out the fake photos..... No resemblance to the rooms on offer...... Please take a good look at the photos on the reviews added by scores of shocked travellers ....... Booking.com are advertising this hotel on their site , and are not being helpful to the unsuspecting public at all !! As the official photos do not even vaguely replicate true definition, Surely this is not right !! Most disappointed , it appears this property has sufferered long term underinvestment !!

Stayed: July 2014
14  Thank R0n_dick0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 July 2014 via mobile

We had a room reserved at the Crown Inn Saturday 26/ 07/14. We called at 12.30pm the same day to confirm we were going to check in later in the afternoon and we were assured everything was fine. When we arrived to check in we were told there was no booking under my name in the hotel's register and we were turned away. Although we were given our money back we could not book a room anywhere else and we had to drive all the way back home. Our holiday was ruined.
We learned from reading tripadvisor reviews that what happened to us today at the Crown Inn has happened to dozens of other unfortunate visitors of this estabilishment. I believe online booking websites like toprooms.com and booking.com have known about this double dealings for months and have ignored the issue. I have written a complaint to toproom.com, (the server I used) as I refuse to believe they are unaware of this issue. They are as much responsible as the Crown Inn for causing so much grief to the unsuspecting visitors. When a customer enters the binding agreement of a room booking the server also needs to honor the agreement. Even the turists centre of Lewes are responsible. I learned from reading one of many negative reviews, the Turist Centre knowingly confessed in August 2013 the wrong doing. Quoting their comment: "It is always the same story. Last week 39 people were overbooked at that hotel."
Being disappointed about the service of an hotel is bad enough but being refused reserved and prepaid accomodation and trown onto the street without any hope to find alternative accomodation for the night is unforgivable.

Please do not book this hotel. It is highly unlikely The Crown Inn will expect you to arrive at all!
On our way out my girlfriend and I had a quick look at the kitchen from the ajar open door. It was filthy and smelled of rancid oil. You would not want your dog to eat what comes out of this kitchen.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
22  Thank Orsacchiotto66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 July 2014 via mobile

NO ONE STAY HERE ... the landlady is the rudest most horrible woman to ever run a pub!!! Her rooms are absolutely disgusting ... blood stained pillows NICE!!!! very poor customer skills too .. would rather sleep on the streets!!

Stayed: July 2014, travelled with friends
23  Thank Charlie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 July 2014

Did not get a chance to stay here as we were turned away upon arrival. Prebooked but our rooms were given away as an out of date card was declined which was obviously incorrect and no phone call to ask the reason why. Very rude and unhelpful and left stranded as everywhere else was fully booked. Glad anyway as it did not look very clean and looked as though it was falling apart.

  • Stayed: July 2014, travelled with friends
    • Cleanliness
15  Thank Laurie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 July 2014

Booked two rooms earlier in the year for a festival this weekend for one night. When we got to the hotel at 3pm we were told the rooms had been sold as the card that was given had been declined baring in mind she shouldn't have been trying to take money out on it as it was only to hold the room as we were paying when we got there. She did us a favor as it didn't look clean and the toilet was very smelly. Found a lovely hotel down the road.

  • Stayed: July 2014, travelled with friends
    • Cleanliness
    • Service
18  Thank Ciaomha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Crown Inn

Address: 191 High Street, Lewes BN7 2NA, England
Region: United Kingdom > England > East Sussex > Lewes
Amenities:
Bar / Lounge
Hotel Style:
Ranked #7 of 7 Hotels in Lewes
Hotel Class:3 star — Crown Inn 3*
Number of rooms: 6
Reservation Options:
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Also Known As:
Crown Hotel Lewes
Crown Inn Lewes, East Sussex

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