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“A hotel with character in a great location”
Review of White Hart Hotel

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White Hart Hotel
Ranked #7 of 8 Hotels in Lewes
London, United Kingdom
Level 5 Contributor
66 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“A hotel with character in a great location”
Reviewed 21 April 2012

We bought a one night groupon voucher stay at this hotel for £79 and after reading some of the recent reviews just before going, we were beginning to wonder what sort of derelict dickensian establishment we had let ourselves in for. We needn't have worried! - our first view on walking to the reception from the car park was of the leisure complex/restaurant conservatory which appeared bright and spacious and on looking down over the pool from the seating area it looked really very inviting (although we didn't have time to actually use it so can't review the facilities). The receptionist was very helpful and we were given room 10 with a 4-poster bed on the first floor in the main building. It was spacious and clean and the bed was comfortable...and there was a complimentary bottle of red wine!! If I want to be picky, which i don't, the only view was of an escape staircase and the side of the next building but I decided not to spend the whole day staring out of it so it wasn't a problem! others have criticised the pictures and yes they were a bit dull, but I wasn't expecting an art gallery and rarely look at them anyway so again...no problem!

An afternoon cream tea was included which was delicious and service was quick. If you expect over-attentive hovering staff (who does?) ...forget it but if you want your cream tea brought to you quickly then that was certainly our experience. The evening meal was our next 'experience' of the hotel's facilities and I must admit we were a little disappointed with the choice on the set meal which was included or indeed the a-la-carte menu which we would have considered. In the end we both chose different meals from the set menu and food was brought to us quickly and efficiently and most importantly hot (where appropriate!). The food was reasonably well presented and tasted good. Our only criticism was that portions were not large - adequate yes but not large although after 3 courses we certainly didn''t leave the table hungry. Breakfast was also good with a tasty full english buffet. The selection of fruits was a little sparse but all we had was well cooked and tasted fine.

So all in all we had a great weekend in Lewes which is a great litle town with plenty to see and do and our experience of this hotel was extremely good. I would agree that the decor is a little tired in places but this is a very old building and it wasn't so bad as to warrant serious criticism (in our opinion)...and for 79 quid... how can we grumble?

summary......excellent value!

Room Tip: Room 10 has a 4-poster bed. Main building rooms will have more character than the modern rear anne...
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  • Stayed April 2012, travelled as a couple
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    • Cleanliness
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Helpful?
2 Thank rockjules
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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English first
Birmingham, United Kingdom
Level 5 Contributor
74 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 19 April 2012

Had a two night stay with a Groupon deal and we both enjoyed it. I understand the hotel is gradually being done up a bit at a time, so this is really a hotel in a state of transition. We were in one of the rooms which has not yet been done.

Lets do the positives first! Location great! Right on the High Street and our view at the back looking over to the distant hills was nice (except that the weather was grim so view would be better on a clear day) The staff were all very helpful and freindly (especially Francis in the coffee bar). The food we sampled (one evening meal, 2 x breakfasts and one afternoon tea included in the offer) was outstanding. Nice pool and leisure facilities and plenty of space with a variety of lounges etc to sit and read.

The negatives - yeah! the place is a bit shabby and tired in places but it is being done up. My main criticism was that it is probably the draughtiest place I;ve ever been! To be fair with was very stormy but even the new conservatory/breakfast room was draughty and a bit cold as was the newer lounge at the back where there is wi-fi facilties. In our room it looked as though children were playing hide and seek behind the curtains as the old windows were allowing so much wind through them. Even if the room is awaiting refurbishment I think a bit of cheap secondary glazing wouldn't go amis. I think someone needs to go round on a windy day and do a bit of 'draught hunting' and get the sealer out!
Another criticism - the bar prices were a bit steep (possibly I'm more used to prices in the Midlands but well £3.50 a pint seems a bit much to me)
Final critical point is the dreary depressing pictures in some of the rooms and corridors. Again though, I'm sure this might be remedied when the refurbishment is complete.

In all I would have given three and a half as a rating if possible as 'average' is a bit harsh and very good a bit over generous - I think 'Good' is about right. Would be interested to see the hotel in a few years when it's finished being done up

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Stuart M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level 4 Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 17 April 2012

All very hit and miss. Our room was just about OK. It was in the main building – avoid the annex – we heard bad reports! The room was old and tired but reasonably clean but with a very squeaky bed. Evening meal was fine – nothing special but perfectly edible. Breakfast was chaotic with plenty of staff running round not doing much. We had a cheap Groupon deal and so it all felt like reasonable value for money – but I wouldn’t pay full price – in fact I wouldn’t go back. PS Lewis is lovely and well worth a visit.

Room Tip: Avoid the annex -
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  • Stayed March 2012, travelled as a couple
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Helpful?
Thank ste_wib
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Lewes hotels

Billericay
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 April 2012

We stayed for two nights after purchasing a Groupon voucher. The hotel is in an excellent location and filled with character.
We stayed in room 21, which is at the top of the building and facing the front. The room was clean, but very old fashioned and shabby. The bed was extremely uncomfortable, the springs could be felt and it sloped with the room. As the room was hot, we opened the windows but closed them due to the noise from the street. The cracked, 'double glazed' windows did nothing to stop the noise and on both nights there was shouting and, at one point, what sounded like fighting going on until at least 2am. We did complain about the bed and asked to be moved, but as the hotel was fully booked we had to stay where we were. The housekeeping team did, however, turn the mattress and put some blankets on top of it to make it more comfortable.
The evening meal was ok. Nothing special, but nothing to complain about. We found most members of staff very polite and helpful, whilst a couple were rude and surley.
The buffet style breakfast was very nice, until my husband found some hair in his mushrooms. The conservatory dining area was pleasant with lovely views, but again very shabby with the curtains especially needing a good wash!
We also used the pool and steam room, which was nice but in need of a lick of paint to cover the mould, and some repair. The 'palm trees' above the pool could do with a good dusting too!
All in all, we did get good value for money from the Groupon deal, which included a cream tea, bottle of wine, three course meal on the first evening and breakfast on both mornings. We would have not been happy if we had paid full price for the stay.
On checking out, the man at reception did not ask if we had enjoyed our stay. We think he avoids asking!
If Legacy invested some money in refurbishing this hotel (and retraining some members of staff) it could be a lovely place to stay.

  • Stayed April 2012, travelled as a couple
    • Value
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Helpful?
1 Thank Zanora_84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 14 April 2012

Hotel is in an excellent location in the heart of Lewes close to shops etc.
However, that is the only positive to say about this shabby, grubby hotel.
I checked in with my partner and our 3 children.
The children's room smelt of stale cigarette smoke, even though non- smoking had been requested.
Our room - towels were ripped, cups and saucers stained, pillows stained,window rail broken, door handle broken.
At dinner on the second night, (same menu as the night before!!) I found two hairs one in my starter and one in my daughters!!
My partner and I are both tall and had to put mattress on the floor both nights as the mattress/ bed so saggy.

Room Tip: Don't stay here!!
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  • Stayed April 2012, travelled with family
    • Value
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Helpful?
1 Thank Stephen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoddesdon, Herts
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 April 2012

Firstly the good points. The location in spot on. In the centre of the town with antiques shops, pubs, restaurants and the castle near by. The train station is just a short walk but down quite a steep hill.
We managed to get a cheap weekend deal off the internet, and for the price we paid we were over the moon. However, if we paid full price I would have been very dissapointed.
We didn't use the leasure facilities, but the pool looked clean although small.

Now the poorer experience
The room (in the annex ) was absolutely roasting and the heating would not turn off. Although the rooms are looking a bit tired, they are well equipped and had a small sitting area outside.
The service in the restaurant was slow, but the hotel was fully booked so very busy (due to the promotion I guess). However, we were in no hurry so it did not bother us. The food from a set meal was lovely, freshly cooked and hot. However, the breakfast was not so good.
The buffet kept running out of items and the service to replenish was very slow. most people walked away with next to nothing on their plates. Again probably due to the number of people taking up the offer, but the hotel reacted slowly to the rush.

But........we had a fantastic weekend. Reception staff were extremely helpful, Lewes is a lovely town, and the beer (from the local brewery) was superb.

So overall a 5 star weekend due to the price and location. Loved every minute
2.5 to 3 star if i was paying full price

Room Tip: Annexe room was quite as its at the back of the hotel. But a bit rundown and the heating wouldn'...
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  • Stayed February 2012, travelled as a couple
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Helpful?
Thank Steve P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 2 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 8 April 2012

My boyfriend and I booked a three night stay at The White Hart in Lewes. Having read many reviews on this site, we were feeling trepidacious, however we were hopeful that we wouldn't find the hotel too bad. We had e-mailed and requested a room in the main part of the hotel, having read on this site that this was much better than being in the annexe section.

We thought that the whole place might not be too great but knew the location to be really good and, as we'd planned a weekend of mostly walking and pub-going, we thought it wouldn't matter that much anyway as we'd not be spending too much time there.

Sadly, the conditions at the hotel were so poor, we felt compelled to leave early and cut short our trip. Lewes is so great and we liked it so much but after two nights of not sleeping because of the excessive heat and poor ventilation in our room, we decided to return to London and forego our third night. The hotel was also excessively dirty in all areas, and our room was no exception. Some staff were really friendly but others were rude and terse. I felt sorry for them as they appeared to be working in poor conditions which probably explained their attitude. Breakfast was served in an unclean room and although not terrible, just seemed bearable rather than enjoyable and I overheard other residents complaining about the quality of what they'd been served.

I really would urge others to avoid this hotel. We thought it wouldn't be too bad or affect our trip too much but this was definitely not the case. It seemed a place that was probably once great and could be again but that would require major investment and a dramatic shift in attitude towards guests from the owners themselves. There does not seem to be much evidence that anything will change, which is a great shame.

Room Tip: I would avoid rooms on the top floor of the hotel which are unbearably hot at all times.
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  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rachel D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about White Hart Hotel

Property: White Hart Hotel
Address: 55 High Street, Lewes BN7 1XE, England
Region: United Kingdom > England > East Sussex > Lewes
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 8 Hotels in Lewes
Price Range (Based on Average Rates): £
Hotel Class:3 star — White Hart Hotel 3*
Number of rooms: 51
Official Description (provided by the hotel):
The Legacy White Hart Hotel is an unusual 16th century coaching inn. The original Tudor building has been sympathetically extended to incorporate a good standard of facilities whilst retaining its wonderful historic character. The public rooms boast period features, original oak beams, stone Tudor fireplaces, oak paneling and creaking, sloping floors. Then step into our leisure facilities complete with heated swimming pool and fully equipped gym offering treadmills, weight benches, cross trainers and much more. The hotel is within close proximity of Brighton and Falmer and Eastbourne. The train station is a short stroll from the hotel. ... more   less 
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Also Known As:
White Hart Lewes
White Hart Hotel Lewes, East Sussex

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