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“Nice overnight stay”
Review of White Hart Hotel

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White Hart Hotel
Ranked #7 of 8 Hotels in Lewes
Eastbourne, United Kingdom
1 review
“Nice overnight stay”
Reviewed 17 December 2013

We stayed here at the weekend for a work christmas function. The food at the function was excellent - with brilliant service and very helpful staff. Our room was really nice _ exposed beams etc. The floors are wonky, but in a very old building it is what you would expect. The heating was blasting in our room, so we had to open the windows, and the function room was extremely hot. However, this could be expected with around 70 people in!!!!
I really nice stay with a comfortable room, and excellent food. I was very dubious re staying here due to the awful reviews, but it is a lovely place to stay and eat.

  • Stayed December 2013, travelled as a couple
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Helpful?
Thank Ellen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GAC380, General Manager at White Hart Hotel, responded to this review, 8 January 2014
Thank you for having the confidence to stay with us and naturally, we are all delighted that you enjoyed your stay. Thank you also for taking the trouble to post such a positive review. We look forward to welcoming you back.
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928 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (319)
Date | Rating
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English first
Barnstaple, United Kingdom
Level Contributor
323 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 135 helpful votes
Reviewed 12 December 2013

Well located, with friendly staff, offered great value for money. However the rooms are now dated and the hotel is in need of a refurb. It does have a good gym with a small pool, so ideal for anyone that may require those facilities. Centre of Lewes just 5 mins walk from train station. Very warm and comfortable, and good breakfast selection.

Room Tip: Quiet rooms are at the back of the hotel
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  • Stayed December 2013, travelled with family
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Helpful?
Thank Clare720
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GAC380, General Manager at White Hart Hotel, responded to this review, 15 December 2013
Thank you for posting such a well balanced review, you have identified some very good reasons for visiting the White Hart and we are continually looking at how we move forward. Thank you, we hope to see you again in the near future.
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Hailsham
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 7 December 2013

After a fortnight of worry because of other comments, we were pleasantly surprised by our room, yes a little dated but lovely and clean, enough room even though in the main building, characteristic wonky floors though out the corridors and rooms, make you feel drunk even if you
are not. Food for our function was plentiful hot fresh and very tasty, great service buy all staff encountered. One tip for the hotel is turn the heating down you will save a lot of money the room and corridors were really hot.
Purpose of trip was a Christmas Function.

Room Tip: Room 12 the right hand side of the building, quiet, cosy
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank Samantha H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GAC380, General Manager at White Hart Hotel, responded to this review, 15 December 2013
Thank you for such a positive review. We are pleased that you enjoyed all the facilities provided and yes I agree we need to get the heating under control in this (so far) mild winter, the roaring log fires seem to be generating a lot of additional heat in the original building!
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Reigate, United Kingdom
2 reviews
Reviewed 1 December 2013

Spent a very pleasant two nights at this hotel, the room was warm and comfortable. The building was fascinating and the stafff were very informative of the history of the hotel. I will be going back here in the new year and would recommend this place.

  • Stayed November 2013, travelled with friends
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Helpful?
Thank Valerie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GAC380, General Manager at White Hart Hotel, responded to this review, 15 December 2013
We appreciate your thoughtful comments and thank you for recommending the White Hart. We look forward to welcoming you back in 2014.
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yeovil
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 28 November 2013

Stayed here back in March 2013 and was suprised to find that our room was very different to the one displayed in the picture. We have a 60's style pink bathroom and a bed that creaked more than Dot Cotton. The main hotel and bar area were lovely with a open fire and good beer.

The breakfast was very good with a wide variety of options. the pool was alsio an additional plus.

You get what you pay for!

  • Stayed March 2013, travelled as a couple
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Helpful?
3 Thank daniel T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GAC380, General Manager at White Hart Hotel, responded to this review, 15 December 2013
Since March many improvements have been made but we may still creak a bit (such is the age of the building)! Thank you for the positive comments and we continue to uphold and improve upon these standards. We hope to see you again,.
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Travellers are raving about these Lewes hotels

Croydon, United Kingdom
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 17 November 2013

Stayed at the White Hart, with my parents, for my mother's 87th birthday. As previous reviewers have said, the main hotel is very nice, but we were allocated the annex, which left a lot to be desired. My mother is partially disabled, but the corridors were too narrow to accommodate a wheelchair, so she had to resort to walking, with our support. Our room was very dated and inadequate. Poor reception on TV, broken sink taps, that only delivered cold water, and a hand held shower. We had dinner in the main restaurant, where the standard of food was poor. There were side plates, but we were never offered rolls. We ordered wine, but it was just poured out, without an invitation to taste. The mushroom starter was so swamped with vinegar, it was inedible. The mussels were nice, but too many were served, that hadn't opened. The guinea fowl was over cooked and dry. The skin on the trout was not crisp and served with so much fennel, as to mask the trout. The ginger bread, served with the poached pear was stale. However the breakfast was excellent and one of the best I've ever experienced. What was really annoying was that every time I ordered a round of drinks, to be charged to my room, someone would appear at my shoulder and ask me to sign a chitty. It would have been better just to ask me to sign for the lot, at the end of the evening. There are much improvements needed. Update the annex rooms, get a chef, who knows how food should be cooked and retrain staff in the art of waiting at table.

Room Tip: Don't accept the annex.
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  • Stayed November 2013, travelled with family
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Helpful?
1 Thank Graham C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GAC380, General Manager at White Hart Hotel, responded to this review, 19 November 2013
We are amazed at this review. Having checked with my staff they were surprised at such poor comments. They have assured me that several checks were made throughout the stay and all replies seemed positive at the time and on check out.

I do acknowledge that there is some training to be done in the restaurant, changes to the menu and style of service is underway, but I do believe that fundamentally the restaurant offers very good value for money as many of our reviews show. I am sorry you were disappointed, it's a shame that the little touches made by the staff to ensure your mother's birthday was enjoyable have not been mentioned and that at no time during your stay were we made aware of your dissatisfaction when we could have done something about it.

Thank you however for staying with us and I hope that you will return.
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Lewes, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 15 November 2013

Although not staying in the hotel we had an excellent lunch experience today, our first meal there since the new Manager took over. Staff were polite and friendly despite our arriving half an hour earlier than our booked time. The restaurant is south-facing, clean and comfortable, with wonderful views over the South Downs. The menu offered a good range of choice. We chose a well-flavoured celeriac and Stilton soup, served piping hot with a wholewheat roll and butter to start. Our main courses (confit duck leg and braised lamb) were both tender and were well presented, with delicate fondant potato, spinach or kale, and a root vegetable mash. The accompanying jus was again well-flavoured and everything hot. Very acceptable wine list including some good, reasonably-priced wines by the glass, and a piping hot cafetiere of good coffee and truffles to finish. The prices were very fair, especially considering the central location of this historic hotel. Based on this experience we thoroughly recommend the White Hart Hotel Restaurant and will certainly be returning - perhaps for dinner next time.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Cleanliness
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Helpful?
Thank silverband15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GAC380, General Manager at White Hart Hotel, responded to this review, 19 November 2013
Thank you! It is so rewarding when local people acknowledge that change is afoot. The staff are greatly encouraged by such comments and we all look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about White Hart Hotel

Property: White Hart Hotel
Address: 55 High Street, Lewes BN7 1XE, England
Region: United Kingdom > England > East Sussex > Lewes
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 8 Hotels in Lewes
Price Range (Based on Average Rates): £
Hotel Class:3 star — White Hart Hotel 3*
Number of rooms: 51
Official Description (provided by the hotel):
The Legacy White Hart Hotel is an unusual 16th century coaching inn. The original Tudor building has been sympathetically extended to incorporate a good standard of facilities whilst retaining its wonderful historic character. The public rooms boast period features, original oak beams, stone Tudor fireplaces, oak paneling and creaking, sloping floors. Then step into our leisure facilities complete with heated swimming pool and fully equipped gym offering treadmills, weight benches, cross trainers and much more. The hotel is within close proximity of Brighton and Falmer and Eastbourne. The train station is a short stroll from the hotel. ... more   less 
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Also Known As:
White Hart Lewes
White Hart Hotel Lewes, East Sussex

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