The Manager,White Hart HotelLewes27 June 07 We had the misfortune to stay in one of your rooms in the annexe at your hotel last weekend. My wife and I were attending a wedding and had been booked into your hotel by a family member for a two day period. In the event we only stayed one night , preferring to make the long journey back to Dorset rather than spend another wretched night under your roof. On arrival we were shown down a dingy corridor to and into one of the ugliest rooms I have seen in my life. Hoping to improve its aspect I turned on a few of the smaller light fittings. Thinking the bulb had gone in the standard lamp I called the front desk who were baffled when I suggested housekeeping might find a new bulb. There is apparently no housekeeping in the evening, A bulb was produced finally but to no good effect. The lamp was broken. Two candle lights over the bed had no shades and the lamp on the dressing table had a burned shade. The bathroom was disgusting. Broken tiles on the floor on which the grouting between tiles had been worn completely away rendering this a very unhygienic surface. There was no bathmat. There were four very small and worn towels which were completely inadequate for showering or bathing purposes. However since the shower was broken that was not an issue. The toilet seat was scratched and scuffed, the soap holder on the wall was rusted, and the tiles round the bath were cracked. The bath itself was a disgrace with mould in the crevices by the taps and in the sealant round the sides of the bath. The carpet was stained. There were absolutely no extra facilities. When I asked at reception for a toothbrush this request was received with blank amazement. I understand from the Good Hotel Guide that a toothbrush is the sine qua non of a good hotel. We had no privacy, the room we had was situated on the car park this meant we had to keep our curtains drawn at all times as cars were parked up against our windows.These had to be kept closed, as cars backed up to the window, belching fumes into the room. In the morning when my wife went to breakfast she was told it was no longer being served as it was past 9.30. ( She had finally managed to snatch a couple of hours sleep in the morning) . When she remonstrated she was asked if she wanted "cooked breakfast" and grudgingly a warm pile of greasy and inedible food was brought to the table. A greasy sausage, greasy cold bacon, cold scrambled egg and a pile of cold greasy mushrooms. None of which she had ordered. One can only imagine they had been save from the garbage pail at the last moment They had certainly not been cooked to order. We paid £94 pounds for this appalling experience. We were loath to say anything at the time as it would have distressed our hosts. We are dreadfully embarrassed that friends of ours from Paris were also in this hotel. All this could have been almost bearable, had the bed been comfortable and the room quiet. The bed was soft cramped and gave no support. The noise was unbelievable. It was like living inside a drum. The walls were paper thin and and the noise from the room overhead of people simply moving about upstairs was deafening. We hardly slept and the next day had very little energy and our day at the wedding was spoiled. We arrived home exhausted and distressed. We expect to be compensated for this experience. May we suggest that you refund us as we certainly cannot imagine staying in one of your rooms
- Official Description (provided by the hotel):
- The White Hart Hotel is an unusual 16th-century coaching inn. The original Tudor building has been sympathetically extended to incorporate a good standard of facilities whilst retaining its wonderful historic character. The public rooms boast period features, original oak beams, stone Tudor fireplaces, oak paneling and creaking, sloping floors. Then step into our leisure facilities complete with heated swimming pool and fully equipped gym offering treadmills, weight benches, cross trainers and much more. The hotel is within close proximity of Brighton and Falmer and Eastbourne. The train station is a short stroll from the hotel. ... more less
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- Also Known As:
- White Hart Lewes
- The White Hart Hotel Lewes, East Sussex