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“Charming little place”
4 of 5 bubbles Review of Pelham House

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Pelham House
Ranked #3 of 8 Hotels in Lewes
Doha
Level Contributor
67 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“Charming little place”
4 of 5 bubbles Reviewed 12 May 2014 via mobile

I stayed here with friends while on a trip to Brighton. Hotels in Brighton are quite pricey, and if you have a car I suggest coming here. It's a 25 minute drive from the pier, and located in a lovely old fashion English town called Lewes.
As for the hotel itself, what impressed me was the service. There was a slight confusion with our reservation, which was made with booking.com, however the staff found a solution. Moreover, because of the (slight) hassle they gave us a discount on our room and free breakfast - which was delicious. Really, if you stay here, you need to have breakfast!
The hotel itself is a beautiful old mansion type building. And the rooms were modern with free WiFi, flat screen tv, hair dryer, and alarm clock with an iPhone dock.
Overall I think this hotel is a good choice.

Stayed May 2014, travelled with friends
Helpful?
Thank DohaShredder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PelhamHouseLewes, General Manager at Pelham House, responded to this review, 17 May 2014
Many thanks for taking the time to write this review.

I am very sorry to hear about the mix up with your reservation but happy that we were able to rectify the situation for you and that you had an enjoyable stay! I will certainly pass your kind comments on the service to the whole team.

Lewes is a beautiful town and I am glad you were as charmed by it as we all are.

We hope to see you again

Many thanks
Paul Morgan, General Manager
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736 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (199)
Date | Rating
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  • Finnish first
  • French first
  • German first
  • Italian first
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  • Any
English first
London, United Kingdom
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 3 May 2014

Our room was incredibly comfortable with a big bathroom (which was very clean and nice, centre standing bath etc.). The staff were very friendly and helpful and the breakfast was very good indeed.

We got the train down from London and it is just 5 minutes from the station in Lewes so perfect.

Would definitely recommend this place for a weekend break to Lewes or if you're heading down there for a wedding (as we were).

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank eezamcgrookes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PelhamHouseLewes, General Manager at Pelham House, responded to this review, 17 May 2014
I am delighted to hear how much you enjoyed you stay and hope you had a wonderful time at the wedding.
Its sounds like you stayed in either room 4 or 13 which do have the most beautiful bathrooms!
We hope you will pay us a return visit next time you are in the area.

Best Regards
Paul Morgan, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Isle of Wight, United Kingdom
Level Contributor
34 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 2 May 2014 via mobile

We stayed here last week for two nights. The receptionist was friendly and helpful. We chose a standard double which was small but clean and comfortable. The executive room looked amazing if you want to pay the extra. The Hotel is in a good location at the top of the High Street so in easy reach of everything if you don't mind walking up and down the hill. We didn't have dinner at the hotel but the bar was pleasant and staff very courteous. Breakfast was a treat. Friendly service, good choice of hot or cold. We both had full English with lovely thick cut bacon and proper sausages. We will definitely pay them a second visit. P.s. If you are driving make sure you book a parking space.

Stayed April 2014, travelled as a couple
Helpful?
Thank JSCross
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PelhamHouseLewes, General Manager at Pelham House, responded to this review, 17 May 2014
Many thanks for taking the time to write this review.

I am pleased to hear you enjoyed your stay and I agree that the breakfast is a real treat!

We look forward to your return visit.

Kind Regards
Paul Morgan, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Harrogate, United Kingdom
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed 28 April 2014

Lovely facade, lovely character, and good breakfast, but considering a price of £160 per night (reduced down to £105 through late rooms), it was quite a poor experience.

To get to the hotel and check in after being on the road for 6 hours to be told the restuarant was still open was great news, however after getting a bag or two from the car, placing said items into my room, and coming back downstairs for dinner within 3-4 mins, I was then told the restaurant is now closed.... Mmm...

The room (number 15) was cramped and the finishings and look of the room were quite drab and very average - certainly a push as what was said to be a double room and not comparable to the look of the foyet and the dining areas. The third floor (in that area) also had quite a fusty and a little damp smell - again not great.

Had this have been a £60 night or even £80, I might have been a little more complimentary, but at over £100 a night off-peak, the quality is sadly lacking I think. Having to pay for parking when there were spaces free within the grounds was also a bit of a joke considering it was a week-day.

Room Tip: Dont choose room 15.
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  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jamesmwatson79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PelhamHouseLewes, General Manager at Pelham House, responded to this review, 23 May 2014
Thank you very much for your recent feedback,

I am extremely disappointed that your stay with with us did not meet your expectations.
The mixed message surrounding the restaurant being open or not should not have happened and I have made sure that this error in our communication does not happen again.

Bedrooms within the main house are of different shapes and sizes and we are quite happy to move guests around accordingly should any room not meet guest expectations, Room 15 is cosy and under the eves but rooms 13 and 14 in the same area are a little more spacious benefiting from a different style of fixture and fitting.
Should you stay with us again I would be happy to talk you through some of the options we have and to oversee your reservation, I'm sure we could show you our hotel in a more positive light.

I must also apologise for the damp smell that you may have experienced, at the far end of the corridor you were staying on we had just rebuilt a bedroom/corridor wall (re-plastered etc.)Unfortunately an internal water pipe had burst which had soaked the wall. All has been now been repaired.We did have a de-humidifier and air fresheners in place but unfortunately the project was unavoidable.

I would be very happy to welcome you back to Pelham House should you be in Lewes again and would urge you to contact me should you consider returning to Pelham House.
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Travellers are raving about these Lewes hotels

Slough, United Kingdom
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 26 April 2014

We have stayed in numerous hotels and this is the first time we've ever reviewed one.
We stayed here for one night on Easter Sunday using the Hotels Racing Package with Plumpton Racecourse which included staying in a superior room, 3 course evening meal, breakfast and 2 entry tickets to the Paddock/Grandstand area of the racecourse. We arrived early morning and was greeted by a friendly welcoming receptionist who took our bag and arranged for it to be placed in our room on our return. The hotel is a mix of 'quaint' and modern. Our room overlooked the downs and immaculate gardens with stunning views of the downs. Everything was spotless. We ate in the restaurant in the evening thinking as in some places, we would be restricted to our choice of food. We weren't and the food was perfect. The staff couldn't do enough for us and were very helpful without being intrusive. There was a lot of choice for Breakfast and the hot options were freshly cooked.
To sum up. A beautiful hotel, extremley helpful, pleasant staff with a very high standard of food. We will be back!

Room Tip: Ask for a room in the main hotel as we noticed some rooms are in the car park
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lynne2904
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PelhamHouseLewes, General Manager at Pelham House, responded to this review, 17 May 2014
Thank you so much for this fantastic review.

I am delighted to hear that you enjoyed your stay and we will certainly look forward to welcoming you back in the future.

This was the first time we have team up with Plumpton racecourse to put together this kind of offer and we were very happy we did as it was the perfect combinations - giving our guests a fantastic day out at the races and a relaxing evening away all in one. We very much appreciate your feedback and we certainly hope to put together similar offers in the future.

I am also very pleased to hear that this is the first review you have written – it is a true compliment and I very much appreciate you taking the time to write this.

Best Regards

Paul Morgan, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Epsom, United Kingdom
Level Contributor
56 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 bubbles Reviewed 23 April 2014

We stayed at this hotel on Easter Sunday for one night. We used a Living Social Voucher and the location is lovely as were the views from our room which overlooked the South Downs. The restaurant however was quite another story, most of the menu contained eggs and since I am allergic, my starter consisted of bread. We had to ask three times for our drinks and twice for apple sauce which never materialised. The hotel was not full and neither was it that busy in the restaurant that night. Upon check out we were charged £6.50 to park in the hotel car park which was never advised to us on arrival and nowhere on our voucher did it state this or that prebooking is also required as space is somewhat limited. I called and complained the following day as I was not present upon checkout. I was told that the Duty Manager was too busy and that my complaint had been passed on to the Reservations Manager to deal with, however she wasn't in and would call me back the following day. She didn't, I called her and no message was ever passed on to her, but she did receive my email so was aware of my complaint. Needless to say I have been promised a refund for the car parking charge but this whole experience has ruined our stay and I think it will be unlikely that we will return. They really do need to up their communication skills and advise customers of their rules and charges to avoid this situation from occuring again in the future.

Room Tip: Book a room in the old house overlooking the South Downs
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank miscura
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
surrey
Level Contributor
31 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 17 April 2014

A beautiful hotel, staff were excellent, our room 32 was superb. We had simply the best breakfast! Highly recommended!

Helpful?
Thank Pastabella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PelhamHouseLewes, General Manager at Pelham House, responded to this review, 26 April 2014
Many thanks for your review.
We are all delighted to hear that you had a fantastic stay and breakfast. Room 32 is indeed an excellent room and has a wonderful and comfy brand new bed!
We look forward to seeing you again,
Kind Regards
Paul Morgan, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pelham House

Property: Pelham House
Address: St. Andrews Lane, Lewes BN7 1UW, England
Region: United Kingdom > England > East Sussex > Lewes
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #3 of 8 Hotels in Lewes
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Pelham House 4*
Number of rooms: 31
Official Description (provided by the hotel):
Pelham house offers 31 individually designed bedrooms that blend the best of modern fittings and comfort whilst preserving many original historic features of the building. All rooms are fitted with contemporary handmade oak furniture, remote controlled TVs, phones and high speed data points and have en-suite baths or luxury showers, a range of natural toiletries and comfortable beds with crisp white linen. Most bedrooms overlook our pretty south facing garden, framed by views towards the South Downs. ... more   less 
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Also Known As:
Pelham House Hotel Lewes
Pelham Hotel Lewes
Pelham House Lewes, East Sussex

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