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Reviewed 5 June 2014

A wonderful and pittoresque hotel, impeccable & exemplary service by friendly staff, superb sleeping facilities, surprising good kitchen, excellent wine chart, quality assured, a genuine British gem! In the centre of a very characteristic town in Kent county, well known for its rich history (the Cinq Ports).

  • Stayed: June 2014, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank noidea65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 June 2014

- with apologies to J D Salinger. We stayed at The George in Rye, a hotel of character in the centre of the town within easy reach of all the facilities, including the port. Well-known locally, it was recommended by all my friends from East Sussex, a good point in its favour. The welcome was warm and the rooms very comfortable, if accessible through a series of cases in the old part of the building. If anything the rooms very a little warm, although it was not a hot day, but an electric fan has been thoughtfully provided in the room. Lunch offered a great choice of sea-food and was excellent. The ham-hock terrine and Dover sole were both excellent and breakfast the following morning included black pudding - one of my key criteria for a good breakfast. The only drawback is parking; being in the High Street, parking is limited to 1 hour, but on the other hand you are in the centre of the town. There is a long term car-park near the railway station (about 5 minutes walk away) and it is good value at £1.50 for 24 hours, but bring a case on wheels if you carry your luggage from the car.

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank gck617
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeorgeinRye, Guest Relations Manager at The George in Rye, responded to this reviewResponded 15 June 2014

Such lovely feedback and thank you so much for taking the time to comment on your experience. It's my pleasure to pass on your comments to the team and so wonderful to hear that you experienced and enjoyed the true flavours of Rye and The George! Trip Advisor is a wonderful tool for the general public to gain a helpful insight to a hotel or restaurant and services and you have provided a very useful and detailed assessment that, I think, will provide future visitors with fantastic view of what it is that we offer and we are very grateful this.

Kind Regards,

James Blom

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 June 2014

This was our second stay at The George and we were disappointed to find that things had slipped considerably since our visit in December 2012. The stair carpet which is one of the first things you see on arrival is REALLY badly stained and needs to be replaced ...it gives a very poor impression as you make your way to your room. The housekeeping in our room was not great , dog eared and tatty hotel directory , hot water bottle cover stained, EXTREMELY dusty toiletry boxes and the oil diffuser in the bathroom which had a layer of oil and dust on it and should have been thrown in the bin .... all small details but when added together they give the impression that not enough care is being taken and that management is lax.
Breakfast was delicious and our only criticism was that the orange juice was cheap and nasty
...straight from a carton. Surely at these prices fresh juice could be served.
We hope that management address the housekeeping issues and keep an eye on the attention to detail. The George Hotel has the potential to be superb but at the moment it just seems 'tired'.

  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank ELAINE H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeorgeinRye, Guest Relations Manager at The George in Rye, responded to this reviewResponded 15 June 2014

Dear Fellow Trip advisor,

Thank you for taking a moment to comment on your experience and I am so sorry to hear of the shortcomings you experienced. We were a week too late as I am pleased to confirm that we have just replaced these carpets with a quite exciting stripey and colourful style. I have passed on your comments with regard to the dust you found in the room as I can assure you this is not the standard we have set ourselves here and therefore we look to see this does not happen in future. We do also the finest freshest squeezed Juice and so it does come as a surprise that this was not offered to you in the first place. I can only assume that not enough freshly squeezed juice was prepared and we will see that there should be plenty available in the future.

The George team do understand that attention to detail is one of the greatest characteristics of great hotels and it is ideas like this that drive us forward as a team to offer the best service and ensure complete guest satisfaction. I am sorry we have not met with your expectations and to the expectations for which we are well known and I have passed on your comments to the team to raise these issues and I hope will notice a huge difference should you decide to return. Again, thank you for taking the time to comment on your experience as it all does help very much!

Kind Regards, James Blom – Operations Manager

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Reviewed 4 June 2014

Following taking part in a rally with a Classic Jag in row, (friends beautiful car) we decided an extra night away & chose The George on route back to London.

Positive points:
Wonderful, friendly welcome on arrival
Assistance with bags up 2 flights of stairs
Spacious room
Luxury bedding & huge comfy bed
Sumptuous soft furnishings in all areas of hotel
"Turn -down" available , if required
Food was very good

Negative
Bathroom window in room 12 has rather old and peeling window frosting adhesive
Paint is peeling off the bathroom window due to water from the shower constantly spraying the wall and window when turned to the on position
A blind would get soaked every time, so not sure what the solution would be...?
Staff during the breakfast service were very efficient but extremely serious, we didn't see any of them smile, make small talk ,or interact with clients, other than to enquire as to breakfast orders

The hotel overall is very nice, extremely comfortably and relaxing.

I would recommend this to friends, and would definitely return.

I urge all that read this to definitely book in The George.

Please check out my other city reviews, they are honest , and entirely my own truthful opinion.

Stayed: June 2014, travelled with friends
2  Thank English-Rose01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 June 2014

Several of friends have made the journey to Rye and made their stopover at The George Hotel. On their good reports, we decided to do the same. I am so glad we did! A pleasant welcome, friendly staff and a lovely spacious room awaited us; complete with a fabulous stand alone bath and enormous (and comfortable) bed.

In the evening, we decided to try out the restaurant - we were equally delighted with that too. Firstly - and absolutely critical for me - was the attentiveness and friendliness of the staff. Not only did they do the usual order taking etc, but were engaging, making excellent recommendations for site seeing the following day. The food is also important :-) and we were not disappointed here either. The "Josper" oven (I've never heard of one, but I gather it's a kind of indoor barbecue thing) provided for one of the best steaks I've tasted in a long time. Cooked exactly as we requested - mine MR, hers M - and with maximum beef flavour...yum!

All in all, an excellent stay and definitely a return visit on the cards. Our thanks to all the staff.

Anver Anderson

Room Tip: Room 8 is fab!!
  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank AnverAnderson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeorgeinRye, Guest Relations Manager at The George in Rye, responded to this reviewResponded 15 June 2014

Dear Fellow Trip advisor,
Many thanks for taking a moment to review your stay with us and I am delighted that you thoroughly enjoyed your visit, and it was most gratifying to learn that our staff behaved in their customary manner, displaying both friendliness and courteousness. It has given me great pleasure to pass on your comments to all those concerned. If you have not already done so, please send us your contact details and we will keep you up to date on some special last minute discounted rates that may be available and as a Dragon member you can enjoy a discount of 10% in The George Grill or George Tap Bar and you receive your very own Dragon member card!
Kind Regards, James Blom – Operations Manager

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