Poor! The previous occupant had long dark hair and favoured showers. The radiator was thick with dust, which the manager seemed to think was ok. The list went on; even the toilet seat hadn’t been wiped.
We stayed in a 'luxury' grade room, however there is a wealth of difference between what is advertised on the website and the reality when you get there. We thought we had been booked into the wrong room and rang reception to check!
Bearing in mind the room rate of £225 a reasonable level of luxury was anticipated, which was not delivered. We asked the manager to come to the room and he didn't really seem to understand what the problem was and was quite dismissive (although I now note that other guests have made similar comments on TA). He explained the difference in what is shown on the website and our room as what you get in a 'boutique' hotel as all of the rooms were different; that may be true to a degree however you really can’t shout about roll top baths in huge bathrooms and individually designed rooms with F&B wallpaper and sofas on your website and then compare a smaller, dingier and very beige room with four pieces of lino making up the bathroom floor (which is the same incidentally as the other beige room next door).
It’s not just about the design, the quality of the finish was not consistent with a luxury boutique hotel.
If we weren’t attending an event in Rye we actually wouldn’t have stayed, we were offered a discounted rate which brought the room to the price point of a mid level room, which we felt was reasonable for the size and presentation of the room.
I asked for vegetarian sausages, the plate arrived with meat ones. Disappeared back to the kitchen and plate reappears a minute later without the sausages, but with a puddle of sausage fat. The sausages would come later I was told. I don’t think it’s uncommon for vegetarians to not want a plate of food swimming in meat fat. My partner had soft-boiled eggs – the albumen was completely raw. Not just a bit loose – transparent and runny raw.
This hotel is just claiming it’s something it really isn’t.
Some of the staff were friendly enough though.
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- Also Known As:
- The George In Rye Hotel Rye
- George Hotel Rye
- The George Rye
- George Rye
- The George In Rye East Sussex