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“Lunch visit”
4 of 5 bubbles Review of The Mermaid Inn

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The Mermaid Inn
Ranked #1 of 9 Hotels in Rye
Certificate of Excellence
Royal Tunbridge Wells, United Kingdom
Level Contributor
79 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“Lunch visit”
4 of 5 bubbles Reviewed 14 February 2014 via mobile

Had birthday lunch here and decided to eat in bar area, friendly staff, nice huge log fire, although lots of seats crowded in with small tables. Lunch ciabatta filled roll very nice and presented in basket with Bingham cloth. Appeared to have limited amounts of bitters or ales on tap. Guess could get quite full room at busy times. Very historical building on cobbled street with parking at rear. An olde inn type of venue

  • Stayed February 2014
    • Location
    • Cleanliness
Helpful?
Thank transporterdcc750
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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898 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (207)
Date | Rating
  • English first
  • French first
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English first
Winchester, United Kingdom
Level Contributor
113 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 bubbles Reviewed 26 January 2014 via mobile

Stayed for a night and enjoyed the works for dinner. Staff are wonderful and the setting truly romantic. We enjoyed a four poster bed night in room 12 which is an ideal room if you want to sit and read in the evening which we like to do. Very little noise from the rest of the hotel despite being quite full. The dinner was one of the best. The hotel might need to think its bread supplier, the rolls were a little hard and the croissant at breakfast not much better. Everything else was brilliant.

Stayed January 2014, travelled as a couple
Helpful?
Thank Tim B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Essex, United Kingdom
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 21 January 2014 via mobile

My girlfriend bought this as a birthday present for me! If staying in Rye then this a must! Very expensive for what it is though! Enjoyed every moment but wouldn't stay there again due to the price! A place with a great history and you can really feel it when you're in there. Excellent location and Rye is a must if visiting the south Coast!

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Luke-Emma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
1 of 5 bubbles Reviewed 20 January 2014

My partner whisked me away to Rye, a childhood haunt of his, on a last minute trip following some traumatic family events (it was actually pre February 2013, but it has taken me time to write this review). He booked on the day - he called The George and The Mermaid at lunchtime on a Friday to ask what their best available rates were for that night. The George offered £100 for the night and The Mermaid £95. Tempted by the historic nature of the Mermaid, he plumped for that room. Following train delays, we arrived later than the time of our local restaurant booking and so checked in with haste, with slightly incompetent staff, left our bags and went out. This was possibly our biggest mistake as, if we had not been so rushed by the check in staff, we may have noted that the rate for the night was not as quoted on the telephone (it was not pointed out to us or verified with us at the time of check in) .... Our room was in the eaves, reminded me of spartan boarding school rooms in the late 80s and, as it was one of the last available rooms, we were not able to change, but we consoled ourselves that we were in characterful Rye and that our last minute deal meant we were not spending too much on a poor quality room. One positive was that we also enjoyed a very pleasant nightcap in the bar. On check out the next morning, we were very surprised that the room rate had been doubled. We queried this, but were told that it was the room rate advertised online (and it had been written on the underside of a check in slip so we should have realised when we checked in) and equated to £95 per person. We explained we had not booked online but called that morning and been told the rate on the phone for the room and also reminded the staff how we had been rushed through check in and nobody had pointed out the rate to us as we would have immediately pointed out the issue. We also explained that, if we had been quoted the rate now being charged, we would have opted for the George that also had last minute availability. We asked to speak to the manager, but were told that no managers were on the premises. We finally spoke to one of the more senior staff members who said he could not contact the manager or anyone senior at that time and so, as is our legal entitlement, we agreed to pay the £95 that we had been offered on the telephone as the room rate and asked that, if there was any problem with this, we be contacted the following week. The following week we received a very aggressive letter from the manager threatening legal action if we did not pay the additional £95. He did not attempt to contact us by telephone or liaise with us, about what happened. As we had been through some recent traumatic events, my partner decided we would pay this, rather than deal with such an unpleasant situation, as we did not need any further trauma. We have regretted this since, as we have heard of other people in situations like this. It really upset us at a time when we were trying to recuperate after some traumatic life events, when we had been quoted a price for a last minute room. We always tell friends about this experience and suggest they try the George (which we did visit for a drink and who were incredibly hospitable, despite being about to shut for a wedding). I see from other reviews that people have had similar experiences here to us. However, these reviews are older ones so hopefully this means that the Mermaid has changed its policies/made things clearer to people booking by phone. For it to happen more than once, in my view, does seem to indicate it is more likely to be the fault of the inn, not the individuals.

Room Tip: If our room was anything to go by, don't go for top floor eaves rooms as it did not feel or look...
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  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
13 Thank CarlottaSeafarer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cincinnati, Ohio
Level Contributor
61 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
5 of 5 bubbles Reviewed 18 January 2014

We stayed at The Mermaid for 2 nights in July of 13.

We can't seem to visit England without spending time in gorgeous Rye, and The Mermaid Inn.

As before, parking is easy--either by driving up Mermaid St and squeezing through a narrow archway to get behind the Mermaid Inn or by driving up a back street that takes you directly to their parking lot.

On this third visit, the owner--a beautiful, vivacious woman, gave us a personal tour of the property--which is full of history and incredible anecdotes. What a pleasure!

Read my previous reviews for details about The Mermaid--but realize that they are full of superlatives about the place. We simply love everything about it and Rye, and will never be able to visit England without stopping in this magical town--usually towards the end of a long driving journey before heading back to London and then home in the US.

Thanks for always making us feel pampered, special, and happy!

  • Stayed July 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ancestralvoices
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
656 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 496 helpful votes
5 of 5 bubbles Reviewed 13 January 2014

Once we visited Rye and discovered the Mermaid Inn by chance. I know it is famous but often we tried to visit places without checking on purpose. We were astonished by the architecture, ots history and all the charms so we determined to come back one day.

I booked a room for our anniversary and planned a weekend getaway from London. As I booked early, I got a good rate including breakfast and assigned a historical room.

The bed was classic one with 4 pillars and lace hanging from its top. Closet was tiny but well designed for its purpose not to ruin the ambiance. Bathroom was like another room by separating from the bedroom by wall which happened to be a door.

I was hoping or expecting something would happen as some websites claimed that the room is also haunted... But nothing happened during the night.

it's a great getaway and one can enjoy a lot if interested in history and architecture.

As others described, there are certain points can be improved but for the experience, we really enjoyed staying at the Mermaid Inn.

Room Tip: Book early to get a good rate and historical room.
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Normadroaming
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rye, United Kingdom
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 7 January 2014

For the second year running I spent a week in the Mermaid over Christmas. The building, the ambiance and the staff made it a wonderful experience. The five-course Christmas lunch was terrific, the huge bar and log fire are truly welcoming and the setting in Rye is perfect. Don't come here if you want a chain hotel experience, it is an inimitable place with old world charm and modern service. I've stayed four times in the last twelve months. Enough said.

Room Tip: Talk to the staff before you book and tell them your requirements - four poster bed, historical roo...
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  • Stayed December 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank John J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Mermaid Inn

Property: The Mermaid Inn
Address: Mermaid Street, Rye TN31 7EY, England
Region: United Kingdom > England > East Sussex > Rye
Amenities:
Free Breakfast Free Parking Restaurant Room Service
Hotel Style:
Ranked #1 of 9 Hotels in Rye
Price Range (Based on Average Rates): ££
Hotel Class:3 star — The Mermaid Inn 3*
Number of rooms: 31
Official Description (provided by the hotel):
Originally, dating from 1156, the Mermaid was rebuilt in 1420, much as it still stands today, as the principal Inn of Rye. The Mermaid now caters for those who appreciate tradition and charm, coupled with the modern facilities required by today's guest. So, from a picturesque cobbled street; step back in time to experience the unique atmosphere of one of England's oldest and loveliest Inns. ... more   less 
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Also Known As:
The Mermaid Hotel Rye
Mermaid Hotel Rye
Mermaid Inn Rye
Mermaid Rye
The Mermaid Inn Rye, East Sussex

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