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Sean H

Lovely stay

Review of The Mermaid Inn
5.0 of 5 bubblesReviewed 8 Oct 2023via mobile
Stayed for 3 nights in room 28 very old historical inn great staff all very helpful realy enjoyed it parking is a bit small and tight. Surrounding area is very good shops and places to eat and drink. We are seriously considering booking it again for November or December so it must be ok
Date of stay: October 2023
Room Tip: Parking can be very tight when entering the Inn from mermaid Street
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Martin Blincow, Guest Services / Front Office at The Mermaid Inn, responded to this review
Responded 9 Oct 2023
Thank you for your review Even after 30 years of loving stewardship we are still excited to read testimony such as yours.

We will share your praise with the staff.

We look forward to welcoming you again in the very near future.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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All reviews old building steeped in history creaky floorboards four poster car park elizabethan room step back in time huge fireplace nooks and crannies venison historic hotel roaring fire cobbled street sloping floors low ceilings lovely old hotel lots of character
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Reviewed 7 October 2023 via mobile

Lovely old smuggling Inn. Stayed overnight in the top room, wouldn’t recommend this room if you have mobility issues, but we were fine! Welcoming and helpful staff, lovely atmosphere and nice breakfast. Situated right in the middle of Rye so great for exploring. Great find and steeped in history.

Room tip: Not enough parking for all the rooms, but we were lucky. Market car park really close as well if required.
Date of stay: October 2023
Trip type: Travelled as a couple
Thank 2,171
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Martin Blincow, Guest Services / Front Office at The Mermaid Inn, responded to this reviewResponded 8 October 2023

Thank you for your review. Rebuilt in 1420 The Mermaid has 600 years of stories, with 31 Bedrooms all of which are different. The Mermaid can be discovered sitting on one of the UK's most photographed streets.

We will share your praise with the staff, who always strive for friendly attentive service.

We hope you may discover us again in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 September 2023

Charming hotel with not a straight edge in the place. Stayed there for a weekend with family recently. We were in Room 19 which was characterful to say the least, it certainly kept you nimble avoiding the beams. Bit disappointed the ghost didn't make an appearance!
Very helpful and friendly staff, Sam was excellent in ironing out any mishaps we encountered and the breakfast was excellent.

Date of stay: September 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Nick D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Martin Blincow, Guest Services / Front Office at The Mermaid Inn, responded to this reviewResponded 3 October 2023

Thank you for your review. The Mermaid was rebuilt in 1420, and thanks to 30 years of loving stewardship by the owners, she has retained all of her historic charms and quirks. All of which means The Mermaid is an experience.

We will share your praise with the staff.

As for the ghost......our apologies.....heads will roll....

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Reviewed 27 September 2023

The hotel was fabulous, room was amazing staff attentive,l. The food in the restaurant was amazing.
The whole team made us feel very special and welcome for our 40 th wedding anniversary.
Thankyou so much

Date of stay: September 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank sue l
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Martin Blincow, Guest Services / Front Office at The Mermaid Inn, responded to this reviewResponded 28 September 2023

Thank you for your review. We will share your fulsome praise with the staff, and especially with the Head Chef and his team.

Congratulations on your special anniversary. The Mermaid is a perfect place to create memories.

We hope we may help you create memories again in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 September 2023 via mobile

What a fascinating & amazing hotel- totally full to bursting with history dating back to the 1400’s- even then it was rebuilt (the original building had been there for 150 years previously!)
Exceptional service from all the well trained, pleasant staff. Lovely comfy bed. Good sized (big!) towels! Delightful touches- such as the room names being detailed in the visitor folder. (Loved all the staff being mentioned there too- great idea)

Such a delightful setting in the town too, surrounded by other historic treasures including Lamb House, St Mary’s Church, Rye Castle & the Town museum- well set out & informative. You can’t help but get interested in all the smuggler tales too!

Room tip: Tight parking at the hotel but plenty of nearby car parks. Beautiful wonky building- mind your step & duck your head! Flat shoes for cobbles
Date of stay: September 2023
Trip type: Travelled as a couple
Thank I7442ICnikkiw
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Martin Blincow, Guest Services / Front Office at The Mermaid Inn, responded to this reviewResponded 26 September 2023

Thank you for your review. We will share your fulsome praise with all the staff concerned. We will also share your kind words with the owners who through thirty years of loving stewardship, have ensured The Mermaid has retained all of her historic charms.

We hope we may welcome you again to this "amazing hotel".

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Reviewed 22 September 2023 via mobile

Very friendly staff .. drinks reasonably priced… comfortable room though avoid room 25 as all you can hear is fridges and stinks of cooking … I probably wouldn’t return to be honest but wasn’t a terrible experience. And managed to park so that was a bonus 👍🏻

Date of stay: September 2023
Trip type: Travelled as a couple
2  Thank Trek42181443345
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Martin Blincow, Guest Services / Front Office at The Mermaid Inn, responded to this reviewResponded 25 September 2023

Thank you for your review. We will share your praise with the staff, who always strive for friendly attentive service.

Regarding the noise / smells in Room 25 we can only presume you suffered the noise and smells of our neighbours, as we are at the heart of the medieval citadel of Rye. Our apologies for your experience.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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