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“Now called "Cuckmere Inn" but bad habits never die”
Review of Golden Galleon - CLOSED

Golden Galleon
Dining options: Breakfast, After-hours, Dinner, Lunch, Delivery, Reservations
Restaurant details
Dining options: Breakfast, After-hours, Dinner, Lunch, Delivery, Reservations
Reviewed 28 July 2014

This place is listed as "closed" but this is not true. It is now called Cuckmere Inn. Our family had lunch there in end-July. Exceedingly bad attitude from all the staff - waitresses, bartender, etc. The food took 45 min. to arrive, not quite together for all family members. (At the table near us it was a real farce.) Problem is that there is no competition nearby for the Seven Sisters Park beside the tea room at the visitor center. Go there or go to Seaford.

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1  Thank CallMeAL1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviews (411)
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40 - 44 of 411 reviews

Reviewed 26 July 2014

We live locally to what was the Golden Galleon and gave up dining there a few years ago because of the awful service , long wait at the bar to order food, which when it came wasn't worth waiting for anyway. As we had a special occasion to mark yesterday I decided to take the plunge and give the newly named Cuckmere Inn a visit. BIG difference!!...The 3 of us all left our plates clean ..Meals came to us piping hot and nicely presented. Both staff members who dealt with our drinks and food were very pleasant. So pleased that we can take advantage of what is now a good place to eat with a great view over Cuckmere out to the sea. We will definitely eat there a lot more now . Just hope the new management keep their eye on the ball and grasp what should be a thriving venue for the future. Also noticed that the outside area has been tidied up and replanted with some new trees and paving. My only concern is that if it gets too busy we may end up having to wait a long time at the bar again, which will be a shame. Hopefully the renewed income it generates will mean more staff will be employed to deal with that. Hope so anyway.

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2  Thank Johngolf57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 July 2014

not only has the name of this restaurant changed, but obviously the staff. previously the food was of a high standard , however on our latest visit on 15/7 the food was definitely lacking.
my partners burger at £8.99 was described as chargrilled, it was not,nor was it cooked properly as when he bit in to it,liquid came oozing down his chin, which I can only assume was grease. the chips were fairly sparce, arranged in a very small bowl certainly not worth the price, I ordered rump steak which according to the menu came with comfit tomatoes but it was actually half a tomato and although I asked for medium to rare steak, I would describe it as well done. we ordered side salad at a cost of £2.50, this consisted of several lettuce leaves ,probably one slice of the other half of my tomato , a slither of onion and the tiniest shredding of carrot, certainly unworthy of its £2.50 price tag. The waiter though, I must say was extremely attentive and helpful and did offer to take my steak back, but not wanting to be a nuisance or let my partner eat his meal alone I declined his offer.Wanting to move to a sunnier spot in the gardens once we had consumed our meal ,we went inside to order another drink to take with us and settle the bill. this it seems we should not have attempted as it caused all sorts of problems with the less than cheerful barmaid as the food was ordered via the waiter so payment needed to go through his card reader. eventually we took our drinks to the seating area away from the eating section and went to sit on a table when we noticed a bag of dog faeces in the middle of it, without proper examination, it looked as if it had been there a while, so we sat a couple of benches away from it to avoid flies and smell etc and on the fence directly next to us somebody had obviously wiped dogs faeces off of their shoe by scraping it on said fence.
Although the faeces incidents were not directly the pub/restaurant fault, it may be an idea to collect glasses and check tables in the seating area at regular intervals. The whole experience somewhat put a damper on our lovely summer evening which we thought would be topped off with a nice meal. suffice to say we will not be returning to the restaurant again but may pop in for a drink as they cant really go wrong with that , can they??? the price of the same drinks went up for 2nd round,but when my partner commented barmaid just huffed and walked away, not worth causing a scene for 5pence but she glared at him when he mentioned it.
the 2 stars given are all for the waiter who was in fact very helpful and friendly.

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3  Thank Lorraine M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 July 2014

Went for a late lunch, this place is still open and still the same as before, lovely staff and average food.

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Thank sergeijnr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 July 2014

Re-naming the Golden Galleon to the Cuckmere Inn cannot save this dreadful place from its already very poor reputation among many customers. Similar to its sister Vintage Inn owned pub the Beachy Head a few miles away, the Cuckmere Inn has all the hallmarks that make this corporate chain of dismal pubs a terrible experience for any reasonably discerning customer.

From the moment you walk in to the dark, under-lit, shabby bar you know something is wrong. The pub telephone constantly rings and is rarely answered, but what is worse is that the phone is extremely loud and emits an irritating and utterly naff ringtone which is beyond excruciating.

Even when the pub is half empty you are told that food orders will take half an hour, and this news is delivered in such a way as to make you feel guilty you bothered to ask. To make things worse, if you are eating outside you MUST tell them your exact table number (artlessly scribbled in white felt pen on the dingy, drab wooden bench/tables that appear not to have been cleaned for a year or so, along with the tired decking and unkempt exterior).

It is frankly embarrassing to watch foreign tourists who came here in good faith being spoken to curtly and without grace or kindness. They quite reasonably cannot understand why they can't simply order and let the management sort out what table they are on. This English habit of rudely saying "table number?!!" as though not declaring it is a crime is a further embarrassment. Such discourtesy would shame even the simplest, most poverty stricken Greek, French or Spanish cafe or taverna. No-one there would dream of talking to customers like this.

The food is clearly, and almost entirely, prepared from the very cheapest bulk-buy, part-ready catering packs of the type purchased at mass catering wholesalers. Yet the menu would have you believe this food is bespoke from the misleading and frankly pretentious sounding descriptions.

Even a pot of tea reveals cups that bear large stains from previous use, and the cutlery is slung into a tin jug, revealing bits of food and stains still there due to lack of proper hygeine or washing up. The loos follow suit, being sub-standard and often dirty. Outside, cigarette butts lie un-swept for what looks like weeks. Absolutely no care is taken to make the tables and fixtures half-clean let alone attractive. The whole outside area, in which most customers prefer to be on a sunny day, is drab, tacky and shabby.

One can't entirely blame the staff, who are doubtless poorly paid and clearly have no skill or training in catering. Contrast this with similar locations abroad where at the very minimum, you are WAITED upon by a pleasant person TRAINED in how to present and serve food, at a table that is cleaned, in surroundings that show CARE and diligence. English pub catering is now epidemic in its abandonment of these basic requirements, especially around many beautiful spots in Sussex. The natural beauty of the Cuckmere River is somehow put forward as an achievement in itself and used as an excuse, as though the location was a substitute for decent catering.

I really wish I could say just one thing about this awful place which redeems it, but there are honestly none. This pub, along with so many Vintage Inns, should be closed down and re-opened with decent management and run by those who actually care about food and customer communication. It is just terrible on every level. And that irritating phone.....put a sock in it!

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6  Thank Discerner77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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