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“Average hotel”

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Holiday Inn Express Colchester
Ranked #2 of 3 Hotels in Dedham
Certificate of Excellence
Bath
1 review
“Average hotel”
Reviewed 2 July 2014

This hotel is clean and modern , I was given wrong room ,checked in by a very miserable ,stern unkept looking chap wearing chief trousers ! Room was a double not a twin the sofa bed was old and dirty looking ,no bed lien to make it up anyway . Other hotel guest stood outside window smoking and chatting late evening and very early Sunday morning ,no trees or bushes to stop them standing so close .checking out the same miserable man was behind the reception desk with same uniform on ,crumbled and unkept look whilst other clean and presentable staff stood around.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Juclats
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AshleyColchester, General Manager at Holiday Inn Express Colchester, responded to this review, 3 July 2014
Dear Juclats,

Thank you for contacting the Holiday Inn Express Colchester regarding your experience during your recent stay. I greatly appreciate you taking the time to bring this matter to my attention and apologise for any inconvenience you may have experienced due to the customer service levels not being to our normal high standards. The sound of the description this could have been one of the chefs coming out to the front desk to assist.

It is our goal to consistently provide superior service and accommodations and your comments are very important to us. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Once again, we appreciate you taking the time to share your comments with us. We know you have many choices when it comes to lodging and we hope you will continue to choose Holiday Inn Express Colchester for your future travel needs.

Sincerely,


Ashley Walker
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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563 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (118)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
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English first
Winsford, England, United Kingdom
Level Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 1 July 2014 via mobile

Location for what I needed was great.
The room was nice. Familiar as a Holiday Inn. Bed was comfy and nice size room. Walk in shower and overall a good bathroom. My only complaint which isn't a complaint more an observation, the bathroom door in room 109 was extremely noisy. Thank goodness I was on my own. It would wake up anyone else in the room. It just needs some WD40. Breakfast was good as well. Would definitely stay again.

Stayed June 2014, travelled on business
Helpful?
Thank Emma D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AshleyColchester, General Manager at Holiday Inn Express Colchester, responded to this review, 3 July 2014
Dear Emma D,

Thank you for contacting the Holiday Inn Express Colchester regarding your experience during your recent stay. Thank you so much for your kind comments and rest assured we’ll be getting the WD40 for the bathroom door.

Once again, we appreciate you taking the time to share your comments with us. We know you have many choices when it comes to lodging and we hope you will continue to choose Holiday Inn Express Colchester for your future travel needs.

Sincerely,


Ashley Walker
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
York, United Kingdom
Level Contributor
43 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 1 July 2014

We stayed here for 4 nights whilst visiting family n the area. Good location and base for exploring the area and modern, reasonably clean rooms. Beds seem smaller than standard doubles and the one we had was extremely soft - my husband ended up sleeping on the sofa bed. Breakfast is included which is a good job as I'd resent paying for the limited selection available. All in all it was OK but no more but it was reasonably priced.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank paulssister
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AshleyColchester, General Manager at Holiday Inn Express Colchester, responded to this review, 3 July 2014
Dear Paulssiter,

Thank you for your recent correspondence regarding Holiday Inn Express Colchester. We appreciate you taking the time to make us aware of your delightful experience during your recent stay.


Sincerely,


Ashley Walker
General Manager
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Brighton, United Kingdom
Level Contributor
170 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
Reviewed 30 June 2014

We had three rooms booked for family weekend away. Arrived late having phoned earlier. Check in was fast, efficient and friendly. We were all very pleasantly surprised at standard of rooms. Not luxury but very well equipped, comfortable, clean and very quiet (despite our room being on ground floor right next to hotel entrance). Had an excellent night's sleep. Good breakfast thrown in - very relaxed affair. All staff exceedingly courteous. Only paid £52 per room for a Saturday night - have paid more than double that and had far less on every count

Room Tip: One of our rooms was on front right by entrance - probably one of the worst they have yet it was fin...
See more room tips
  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jelico
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AshleyColchester, General Manager at Holiday Inn Express Colchester, responded to this review, 3 July 2014
Dear Jelico,

Thank you for your recent correspondence regarding Holiday Inn Express Colchester. We appreciate you taking the time to make us aware of your delightful experience during your recent stay.

We are always pleased to receive praise and acknowledgment of such a positive nature. It is truly rewarding when a guest recognizes our staff’s efforts and takes the time to say thank you. Your comments will be shared with our entire staff, as reinforcement to continue their efforts to make the Holiday Inn Express Colchester a leader in excellence.

Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future. Thank you for choosing IHG.

Sincerely,


Ashley Walker
General Manager
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Bexley, United Kingdom
Level Contributor
131 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 29 June 2014

I stayed here for a night with my wife and two young sons.

We've stayed at a lot of Holiday Inns and Holiday Inn Expresses, and this met the high standard of service I've come to expect.

The room was clean, not too hot and the bed was comfortable. My sons slept on a sofa bed, and they stayed asleep through the night - which is always a good sign! Not much of a view - our room overlooked the car park (but there was very little road noise when the window was closed).

Breakfast is fine - although not as big a selection as offered by some other HI Express hotels. There was a choice of cereals and baked goods - the hot selection was sausages, beans and scrambled egg.

There is also a limited choice of evening meals served after 6.30pm - but that was a bit late for our sons, so we went to The Crown in Ardleigh - about 5 minutes drive away and offering reasonably priced food.

The staff were friendly and knowledgable about the local area. Access is via a slip road on the southbound A12 - it could be quite easy to miss, although it is next to a Shell garage. There's otherwise not a great deal around in the immediate neighbourhood, but Colchester Zoo was about 20 minutes away - and Flatford was about a 15 minutes drive away.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BexleyStuart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AshleyColchester, General Manager at Holiday Inn Express Colchester, responded to this review, 3 July 2014
Dear BexleyStuart,

Thank you for your recent correspondence regarding Holiday Inn Express Colchester. We appreciate you taking the time to make us aware of your delightful experience during your recent stay.

We are always pleased to receive praise and acknowledgment of such a great positive honest review. It is truly rewarding when a guest recognizes our staff’s efforts and the quality of the hotel product.

Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future. Thank you for choosing IHG.

Sincerely,


Ashley Walker
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Petersfield, United Kingdom
Level Contributor
66 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 23 June 2014

Like all Holiday Inn Express a good Hotel , with nice room and friendly staff, recognised as a Platinum member. We have stayed many times and always made welcome, also a good breakfast in the morning.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank royandwendy503838
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AshleyColchester, General Manager at Holiday Inn Express Colchester, responded to this review, 27 June 2014
Dear RoyandWendy5038,

Thank you for your recent correspondence regarding Holiday Inn Express Colchester. I appreciate you taking the time to make us aware of your delightful experience during your recent stay.

The team will be so pleased to hear that they looked after you efficiently as a IHG rewards member and that you enjoyed our express start to breakfast.

Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future. Thank you for choosing IHG.

Sincerely,


Ashley Walker
General Manager
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adasie
Level Contributor
65 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 22 June 2014

One night - 3 adults - well a very tall 17 year old! £55 including breakfast. Modern, comfortable, spotlessly clean. Staff obliging & helpful. Bar drinks reasonable. OK no bacon & we avoided the sausages & eggs - but we enjoyed the fresh croissants, pain chocolate & rolls & yoghurts, it was absolutely fine. Bedroom spacious & thoughtful touches ie the 'blue light' in the bathroom that you can keep on overnight. We loved the ice machine in the foyer. Only minor gripe is that double bed mattress definitely sagged in the middle.

However if youngest ends up at Uni there we will look forward to using this hotel as our base to stay when visiting her. Definitely excellent value

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank adasie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AshleyColchester, General Manager at Holiday Inn Express Colchester, responded to this review, 27 June 2014
Dear Adasie,

Thank you for your recent correspondence regarding Holiday Inn Express Colchester. I appreciate you taking the time to make us aware of your delightful experience during your recent stay.

I am pleased you enjoyed breakfast and the modern touches of the toilet night light.

Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future. Thank you for choosing IHG.

Sincerely,


Ashley Walker
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Colchester

Property: Holiday Inn Express Colchester
Address: Birchwood Road, Dedham, Colchester CO7 6HX, England
Phone Number:
Region: United Kingdom > England > Essex > Colchester > Dedham
Amenities:
Business Centre with Internet Access Free Breakfast Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Dedham
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Holiday Inn Express Colchester 2.5*
Number of rooms: 101
Official Description (provided by the hotel):
The Holiday Inn Express Colchester has 101 air-conditioned bedrooms all with wireless internet access, invigorating power shower and tea & coffee making facilities. Complimentary Hot Buffet Breakfast sets you up for a day exploring Colchester sights. Children under 18 stay free when sharing parents’ family room. This newly opened Colchester hotel is located just off A12 north off the Colchester Town Centre, with excellent links to Ipswich and Chelmsford. ... more   less 
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Also Known As:
Holiday Inn Express Colchester Hotel Dedham
Holiday Inn Express Colchester Dedham

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