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“Unbalanced experience”
Review of The Swan Hotel

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The Swan Hotel
Ranked #1 of 1 Hotels in Bibury
Certificate of Excellence
Reviewed 25 April 2013

We have just returned from the delightful Bibury Trout farm followed up by a lunch at the Swan.
As 4 pensioners, one with a stck, we sat down in the sitting area near the bar and looked at their bar menu. After 10 minutes or so we attracted the attention of a (senior) member of staff who was standing around chatting and asked if we could order a drink, to which he replied that we should have gone to the bar but he would go and find a pad. On his return he took our drink order and eventually returned with the drinks by which time we were ready to order our food. "I will have to fetch a pad" he said and on return took our order.
A waitress delivered our sumptous offerings - an amazing fish platter for two that was enough for 3 or 4 people, a salmon and cream cheese sandwich with cucumber - very tasty but served on thick slabs of bread , a three decker! The third order was 3 large sausages and mash served in a soup bowl. Oh where was the portion control, where was the finess, where was the charming friendly service for so long the strength of country pubs? Do they have a training programme? I am sure we can find a better place to eat like the Hare and Hounds where we had a great lunch on Tuesday.

  • Stayed: April 2013, travelled as a couple
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Thank Richard B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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584 - 590 of 924 reviews

Reviewed 22 April 2013

We ares so lucky to live in the Cotswolds and have a variety of perfect places to visit. We love a quiet drink in the Swan bar. Recelty done up it looks amazing. Champagne availabe by the glass and real ale on tap. My guy was disappointed that the Cotswold Way has been replaced, but still a decent pint on offer.

  • Stayed: April 2013, travelled as a couple
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Thank Shona7777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 April 2013

Stopped for lunch with a friend recently at the Swan and was amazed at the restaurant / brasserie interior. Have stopped here previously in the summer and had a pleasant lunch on their small terrace but not inside. The interior is a bizarre mix of wallpaper and dark colours with a hideous patterned floor, uncomfortable chairs ( lots of different chair and table designs going on )
and no discernible design theme. It is as if they are trying to give a 'City' feel to a lovely Cotswold building, it certainly doesn't work for me!
As a previous reviewer said we were just handed a menu and shown to a table, not a word from the waiter at this stage. He returned to take our order and stood silently throughout. The food we had was fine, no complaints there but the experience was ruined by the miserable treatment. When we paid the waiter mumbled a 'thank you' and was an English speaker so no language barrier excuses, he just didn't want to be there. He won't have to put up with us again that's for sure!

  • Stayed: April 2013, travelled with friends
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1  Thank John G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 April 2013

We had our wedding at The Swan last year (which was amazing) so thought it would be good idea to spend our first anniversary there. The room was amazing and we did have a really relaxing time as Bibury is a beautiful location. We were just disappointed with the new restaurant area - it no longer has the fine dining experience as before. Now they have opened it up (with a hideous new floor) it no longer feels intimate - we agree with a previous comment, it now feels more like a chain than a country retreat. The service is also not as great as it use to be. Every time we have been before to eat in the restaurant we have really been taken care of not just led to our table and handed a menu. You can't fault the reception staff though - they were both very friendly, welcoming and helpful. Shame their customer service skills don't extend to the bar and restaurant staff. Lovely location, great rooms just please bring back your customer service!

Room Tip: If looking for a romantic stay then choose the Dragonfly. It may not have a front view but its a qui...
  • Stayed: April 2013, travelled as a couple
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1  Thank Modern_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 April 2013 via mobile

The hotel is right in Bibury, a cute little town in the Cotswold. We had a supreme room which was attractive and large, with a very comfortable king bed. The bathroom was lovely and featured a jacuzzi bath. The hotel has modern amenities but is decorated with old world class. I loved the swan theme running through the hotel. There is a little lounge and bar area, each with wood burning fireplace. We had breakfast and dinner at the restaurant. Both were delicious and a good value. The wine list has some great and reasonably priced wines. There are walks starting right in front of the hotel and a trout farm nearby. Overall really enjoyed my stay here!

  • Stayed: April 2013
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Thank pachacat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 April 2013

We stayed here for a family wedding the week before Easter and although the weather was penetratingly cold (snow!) the hotel, with its roaring fires and friendly staff, was very welcoming. The room was a good size with a most comfortable bed, and huge bathroom, though just a bit shabby round the edges, for the price paid, we felt. Perhaps the extra was for the view, overlooking the river and gardens. We enjoyed very good meals in the bar and the restaurant, as well as most pleasant breakfasts, including the best soft-boiled eggs I have ever had in a hotel... unfortunately their coffee, in our opinion, let them down sadly, a warm, muddy, unpleasant concoction... also whenever we used the shower (over the bath) the floor ended up very wet indeed despite our best efforts to avoid it... nevertheless overall a very nice place to stay.

Room Tip: Some rooms have separate baths and showers, less water on the floor...
  • Stayed: March 2013, travelled as a couple
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Thank florriemay06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 April 2013

We enjoyed a cosy lunch sitting in comfortable chairs in the bar area whilst on a visit to Bibury. Very nice pie although it is really a stew topped with a piece of loose pastry. A nice local lager and good service so no complaints from me. I noticed that the restaurant was very quiet with practically nobody dining for lunch but the restaurant is interesting modern decor and looks to be very enticing.

  • Stayed: April 2013, travelled as a couple
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Thank tripping-traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Swan Hotel

Address: 4425 On the B, Bibury GL7 5NW, England
Region: United Kingdom > England > Cotswolds > Bibury
Amenities:
Business Centre with Internet Access Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Bibury
Price Range: £138 - £342 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Swan Hotel 4*
Number of rooms: 23
Official Description (provided by the hotel):
Located in the heart of Bibury, often known as the prettiest village in England; the dog-friendly Swan Hotel has 22 bedrooms, including 4 stunning cottage suites, a lively bar, cosy writing room and stylish Brasserie. The hotel is ideally located for exploring not only Bibury but surrounding countryside too. ... more   less 
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Also Known As:
Swan Hotel Bibury
The Swan Hotel Bibury, Cotswolds

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