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“Underwhelming”
Review of The Swan Hotel

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The Swan Hotel
Ranked #1 of 1 Hotels in Bibury
Certificate of Excellence
London, United Kingdom
Level 5 Contributor
68 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
“Underwhelming”
Reviewed 2 April 2014

We've previously visited a couple of the other hotels in the group so our expectations of The Swan were definitely set by the positive experiences we'd had in the past, and influenced our decision to celebrate our wedding anniversary with a one night stay there. To be honest, we were a little disappointed with the experience. Yes, it's a quaint little country inn in a beautiful location, but in our view the service didn't quite live up to the price tag (for example, the lady at check-in wasn't terribly welcoming, check-out was lengthy as the bill was wrong) and, most disappointingly, the horrendous noise of other guests at night and (more annoyingly as it's within the control of the hotel) of staff hustling and bustling in the corridors from very early in the morning really ruined the peace and tranquillity of the place for us.

Our room was ok - I think we went for the standard category so it was rather compact with no view but it was clean and comfortable enough and the bathroom was a fair size.

We had pre- and post- dinner drinks in the little bar area, which, apart from us having to send our cocktails back because they hadn't been made properly (it seems one of the critical ingredients had run out so the barman just made them without it - I guess he expected us not to notice?!), were fine. It would have been nice to have been served at the table rather than having to order at the bar, and it might have been nice to get a few little nibbles with our drinks but we appreciated it's more of a pub style so accepted the pub level of service (despite the premium prices).

We had dinner at the restaurant and, although the wine list was uninspiring, the food was excellent - fresh local ingredients nicely presented (and breakfast the next morning was equally delicious). The ambience perhaps wasn't quite what we were expecting and, again, the price seemed high for the level of service we got but on the whole it was a pleasant evening.

  • Stayed September 2013, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank TrufflesSmith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (182)
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English first
Liverpool, United Kingdom
Level 6 Contributor
182 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 27 March 2014

Just spent 3 wonderful nights at the swan, it's been 8 years since we last stayed here and we were not disappointed. The hotel has recently been refurbished to a high standard, cleanliness, service from the friendly attentive staff was fabulous everyone was so pleasant, professional and couldn't do enough to make you feel welcome. We ate in both the courtyard bar and the brassiere, food was excellent, I'd read some reviews on tripadvisor which stated portions small and food expensive, we found this not to be the case the portions were just right and the price was no more than you would expect from a good restaurant, wine was also very reasonable.

  • Stayed February 2014, travelled as a couple
    • Value
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Helpful?
2 Thank Jacqueline S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hove, United Kingdom
Level 5 Contributor
52 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed 25 March 2014 via mobile

Beautiful big room, massive bathroom, beautiful setting and views, great food - would definitely return. Got a romantic weekend package from Secret Escapes. Highly recommended! The three course meal with the package was superb and we even received a free bottle of wine and gift in our room!

Stayed December 2013, travelled as a couple
Helpful?
1 Thank hvwade1982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cardigan, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 23 March 2014

Visiting Cheltenham races we stayed for 2 nights with our dog (cosy basket provided) and were totally impressed by the warm care and attention received by all the staff and the cosy, happy atmosphere within the hotel. Rooms spotless and very comfortable beds and feather pillows with boutique bathroom and we were made to feel special throughout our stay. Dinner was fabulous with homemade bread rolls, and the wine was very affordable for the outstanding soft, smooth red wine. Breakfast was to die for as freshly squeezed orange juice, honeycomb and homemade marmalades and smoked trout with creamy scrambled egg! Private garden by the brook is very pretty. Wood fires were lit first thing in the morning and still roaring away into the evening in the cwtch room and the bar. It was the attention to detail that impressed us so much.
Really did not wish to leave and will return as soon as possible!
I often stay at hotels and most are very ordinary and clinical but this is very special and all the staff are smiling! A big thank you to you all.

Room Tip: We recommend where we stayed in Mallard - a beautiful headboard with ducks and plumped feather pillo...
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank Tara59970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
truro cornwall england
Level 4 Contributor
37 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 23 March 2014 via mobile

Today myself,husband and some friends took a nice Sunday drive to Bibury. We came across a lovely hotel called the Swan. We decided to stop and have some lunch there,we sat down and ordered a few drinks while reading the menu, it all seemed really lovely and decorated very nicely. BUT!! Then a couple of dogs came in but with different owners and then another person came in with two Labrador dogs. So now there are four dogs. People were eating and these dogs barking at each other another slobbering on the carpet and to top it off,one of the staff came around from the bar with a dog bowl. We couldn't believe this,how disgusting is this.we were looking forward to sitting down to a quiet Sunday meal. We drank up and walked out,that has put us off going back. Such a shame that this hotel has put animals before paying customers. Smokers have to smoke outside. I really don't think dogs should be allowed where food is being served.So DISGUSTING !

Stayed March 2014, travelled with friends
Helpful?
4 Thank cornishangel74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liverpool, United Kingdom
Level 5 Contributor
88 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 23 March 2014

We visited for drinks and Friday fish and chips. The service was quick and efficient, the bar seating area was really nice and the food was lovely. There is a lot of outdoor seating too which is really nice overlooking the village.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Nadine T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Beenham, United Kingdom
Level 3 Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 21 March 2014

We had booked this hotel for our 20th anniversary , well I had booked it for a surprise for my hubby as he had done the previous year ! We arrive early and we has drinks everything was beautiful the weather the hotel was lovely and the staff was very good , we booked the whooper cottage with hot tub it was beautiful , the restaurant food was oustanding and my husband was really impressed !!! champagne hot tub lovely evening web had a walk around the village , no signal on the phone our choice has we didn't want anybody to contact us so perfect !! There was one little mishap and have to say the general manager and staff certainly put it right without any fuss so I would definitely would recommend this hotel the reception staff everybody was perfect so a big Thankyou to everybody :-) happy days

Room Tip: Oops there wasn't a fitness centre I couldn't delete the comment sorry not that I wanted a f...
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  • Stayed March 2014, travelled as a couple
    • Value
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    • Service
Helpful?
Thank Michelle536
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Swan Hotel

Property: The Swan Hotel
Address: 4425 On the B, Bibury GL7 5NW, England
Region: United Kingdom > England > Cotswolds > Bibury
Amenities:
Business Centre with Internet Access Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Bibury
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Swan Hotel 4*
Number of rooms: 23
Official Description (provided by the hotel):
Located in the heart of Bibury, often known as the prettiest village in England; the dog-friendly Swan Hotel has 22 bedrooms, including 4 stunning cottage suites, a lively bar, cosy writing room and stylish Brasserie. The hotel is ideally located for exploring not only Bibury but surrounding countryside too. ... more   less 
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Also Known As:
Swan Hotel Bibury
The Swan Hotel Bibury, Cotswolds

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